Thomas M.

Commercial Collections Specialist at Greenberg, Grant & Richards
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Credentials

  • Professional Collection Specialist (PCS)
    ACA Group
    Feb, 2016
    - Nov, 2024

Experience

  • Greenberg, Grant & Richards
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Commercial Collections Specialist
      • Nov 2022 - Present

      - Promoted to Large Balance Collector after first 5 months - Commercial account reconciliation maximized via efficient portfolio management - Utilize teamwork through collaboration with numerous vital departments - Assessment of debtor-specific situations to assign appropriate remittance plans - Negotiate client settlement authorities to maximize revenue - Consistently exceed company mandated metrics for phone time - Promoted to Large Balance Collector after first 5 months - Commercial account reconciliation maximized via efficient portfolio management - Utilize teamwork through collaboration with numerous vital departments - Assessment of debtor-specific situations to assign appropriate remittance plans - Negotiate client settlement authorities to maximize revenue - Consistently exceed company mandated metrics for phone time

  • CACi
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Collections Specialist
      • Nov 2011 - Nov 2022

      - Demonstrated history #1 ranked revenue producer 9 straight years (2013-2022) amongst 20+ collectors; Proven independent self-motivation during 2020-2022 working strictly remotely; Collected medical, B2B,utility, and financial accounts; Consistently executed with attention to detail in a high-pressure, fast-paced environment - Regularly organized and accurately managed 500+ consumer accounts worth $3,000,000+ in bad debt for 100+ nationwide clients; Researched personal consumer information through skip-tracing software, public record, online business networking, social media, and third party interrogation to plan course of action accordingly; Established trust relationships with consumers; Developed effective repayment plans for overdue remittance and followed up on defaults - Organized accounts into sub-categories based on various statistical data; Strategically located and analyzed patterns in consumer demographics to assess future time/effort distribution; Reviewed quantitative records in consumer contact history in order to more precisely forecast reception - Negotiated settlement authorities maximizing immediate revenue and minimizing risk/loss; Prepared accounts for escalation into litigation including locating/verifying detailed consumer employment information; Investigated discrepancies and resolved consumer disputes with empathetic customer service - Utilized excellent combination of oral and written communication skills to concisely facilitate detailed feedback directly to internal leadership concerning campaign implementations and their correlation to trends in productivity variance; Identified and monitored weak areas in workflow due to human/system error; Diagnosed issues efficiently through pattern recognition and engineered solutions; Regularly collaborated with relevant department teams regarding focal points requiring attention - Administered leadership through conducting training exercises of new employees via real-time call scenarios Show less

  • Self-employed
    • United States
    • Real Estate Investor
      • May 2006 - Oct 2011

      - Researched, purchased, and rehabilitated property for rental - Gained self-governing business skills and knowledge - Researched, purchased, and rehabilitated property for rental - Gained self-governing business skills and knowledge

  • Vector Marketing
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Sales Executive
      • Jun 2003 - Jun 2006

      - Engaged in over-the-phone and face-to-face customer service and negotiations - Generated leads through referrals; Balanced and self-managed sales meeting scheduling - Created and developed new modules for training - Engaged in over-the-phone and face-to-face customer service and negotiations - Generated leads through referrals; Balanced and self-managed sales meeting scheduling - Created and developed new modules for training

Education

  • Saint Louis University
    Bachelor of Science - BS, Meteorology
    2001 - 2006

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