Outreach Benefit Coordinator

• Oct 2018 - Present

Registration Float

• Dec 2017 - Oct 2018

Pre-registered patients scheduled to visit Durant Regional Medical Center/Surgi-Center and Atoka, Hugo, Idabel, and Poteau health clinics. Traveled to outlying clinics several times weekly. Established new patient chart information, including explaining HIPAA/confidentiality standards. Screen for patient eligibility. Updated patient information on each visit, correcting information in RPMS if needed. Obtained proper consents from patients. Verified insurance elibility and made referrals to CNHSA Medicaid/Medicaid clerks. Completed Medicare Payer form on every visit for all Medicare patients. Educated patients about health insurance, tribal membership/CDIB requirements, VA Benefits, SoonerCare benefits, etc. Completed sequencing of insurance for every visit. Scanned documents/identification cards in to Vista Imaging system. Third party-billing and COB. Show less

Human Resources Recruiter of Choctaw Citizens

• Dec 2014 - Sep 2015

Evaluated tribal applicants through research, testing, and interviewing Worked with tribal applicants to provide them with tools for successful, gainful employment Built a comprehensive recruiting strategy for tribal members, including follow-up for those not hired Sourced, identified, placed, and onboarded Choctaw workforce talent Guided hiring managers and applicants through the staffing process Capitalized on previously unused software options to optimize application tracking Evaluated tribal applicants through research, testing, and interviewing Worked with tribal applicants to provide them with tools for successful, gainful employment Built a comprehensive recruiting strategy for tribal members, including follow-up for those not hired Sourced, identified, placed, and onboarded Choctaw workforce talent Guided hiring managers and applicants through the staffing process Capitalized on previously unused software options to optimize application tracking

Compliance Enforcement Officer

• Aug 2011 - Feb 2013

Served as liaison between the Commission and employers in my tri-county regionEnforced payment of unemployment insurance premiums as required by Employment Security ActProvided assistance in establishing accounts, resolving problems, and correcting errorsContacted employers regarding delinquencies, collected taxes due, and negotiated payment plansConducted field investigations to locate employers, determine liability, and verify wage objectionsAudited employers' financial records, tax returns, and other records for non-complianceSubmitted audit findings, risks, & detailed recommendations to upper managementMet with employer clients to identify and assess payroll controls, risks, and process gaps Show less

Senior Workforce Services Specialist

• Dec 2004 - Aug 2011

Ensured mutual customer satisfaction by matching applicants with local employers seeking talentReceived, wrote, & oversaw Job Orders and Referrals to ensure EEOC complianceAssisted clients in using the Commission's resources to aid in job searchesInterviewed applicants, referring those qualified to prospective employers for considerationLead Specialist for Job Placement UnitSupervised four employees assigned to our Welcoming UnitActed as Programs Manager during incumbent’s leaves of absenceDocumented business requirements, functional specifications, and training proceduresTracked site's output in weekly, monthly, and annual reportsTrained and supported users during new system implementations and upgrades Show less

Human Resource Specialist

• Jun 2001 - Nov 2004

Acting HR Manager during seven-month vacancy and in Manager’s frequent travel absences Calculated & uploaded payroll bi-weekly for 200+ employees of global manufacturing plant Maintained all confidential Personnel accounts Supervised temporary clerical staff Provided customer service to employees and coworkers Acting HR Manager during seven-month vacancy and in Manager’s frequent travel absences Calculated & uploaded payroll bi-weekly for 200+ employees of global manufacturing plant Maintained all confidential Personnel accounts Supervised temporary clerical staff Provided customer service to employees and coworkers

Senior Medical Underwriter

• Jan 1999 - May 2001

(Corporate Headquarters' employee) Processed and underwrote all applications for BC/BS’s newly-launched HealthCheck product Reviewed highly sensitive medical records, maintaining strict confidentiality Interfaced with applicants & medical personnel by phone, through correspondence, and in person Processed my own correspondence with applicants and medical personnel Monitored the work of junior underwriters, approving/denying their coverage decisions Ultimately decided which applicants were approved or denied or issued policies with riders Show less

Educator & Trainer

• Oct 1996 - Jan 1999

(Regional Office employee) Trained agents and their staff members on company computer system (ECHO) Produced varied daily, weekly, and monthly reports for two Operations Managers Scheduled all office training and continuing education ("CE") classes for all agents and their staffs Managed all CE accounts for each field agent and the support staff members in a two-state area Trained all support staff on efficiently running his/her State Farm agent's office Lent assistance to Federal Claims Center & to the Executive Division when workload allowed Show less

Senior Services Representative

• May 1994 - Oct 1996

(Corporate Branch employee) Enforced compliance with underwriting guidelines for applications taken Composed correspondence regarding overdue billing, notices of lapse, & underwriting issues Underwrote all small business (under 50 employees) applications Service Representative to top-producing Prudential agent in Oklahoma Provided administrative support to nine agents/brokers Supervised junior Service Representatives as to underwriting compliance, correspondence, etc. (Corporate Branch employee) Enforced compliance with underwriting guidelines for applications taken Composed correspondence regarding overdue billing, notices of lapse, & underwriting issues Underwrote all small business (under 50 employees) applications Service Representative to top-producing Prudential agent in Oklahoma Provided administrative support to nine agents/brokers Supervised junior Service Representatives as to underwriting compliance, correspondence, etc.