Experience

Aurora InfoTech, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jan 2023 - Present



Self-employed

• Digital Content Strategist

  • Jul 2019 - Feb 2023

  ● Analyzes client trends and provide feedback to ensure quality standards, target group requirements, and features are properly deployed and addressed ● Conducts thorough client needs assessments and creates action plans. ● Collaborates with clients to plan their strategic direction and produce desired results. Analyzes the community, platforms, and demographic information to manage issues and develop community-wide solutions. ● Develops innovative solutions grounded in clear understanding of community needs. ● Developed multiple well-known online events and branded segments along with supplemental content and community-planned debates. Show less



Twitch

• Video Game Broadcaster

  • May 2015 - Nov 2021

  ● Variety streamer on Twitch and Discord ● Cultivated a strong community and created content around mindfulness and wellness in addition to gaming. *Collaborated with other content creators to create content across genres and interests ● Acted as de facto Community Leader for my Channel and promoted fellowship on and off the platform ● Actively mentored content creators who were new to the platform and created content around promoting and supporting Black Women in the Gaming Industry. Show less



Thumbstick Mafia

• Brooklyn, New York

• Founder

  • Nov 2015 - Mar 2021

  Thumbstick Mafia is a community and resource iniative targeted to black women and women of color in gaming. Our mission is to find, support and promote bw and woc in the gaming industry at all levels with a focus on gaming content creators and keeping pace with the culture. Our resources include our website and our podcast. On our website we write articles on gaming culture as well as highlight women who we feel need to be seen. The Thumbstick Mafia Podcast serves as a resource for black women in gaming with a lean toward content creation; broadcasting on Twitch/YT/Mixer etc. We collaborate with other groups to create mentorship opportunities for up and coming content creators and gamers. Our plan is to give more opportunities to the women we come across to connect and collaborate - we are currently working on the roll out of a Gaming Variety Show with other shows in the works. Production starts in December. The long term goal is to have our own E-sports teams across multiple franchises and have our own production company that centers Black Women and WOC content creators. Show less



BlackGirlGamers.com

• Community Manager

  • Mar 2017 - Jan 2020

  Since BlackGirlGamers is a protected space created for Black Girl Gamers; I act as the first line of defense for the community while making sure that all new member requests are vetted. Act as a liaison between the community and the founder to ensure that the vision and mission of BGG is being upheld at all times. BGG is currently a on FB Groups and Discord. Responsibilities include but are not limited to: ● Hosting game/stream nights for the community. ● Moderating and leading relevant discussions on culture and gaming. ● Maintain positive engagements between community members. ● Create and contribute content across our social media sites. ● Checking in with members to support them in whatever way I can - whether it's help with setting up a stream on Twitch / YT / Mixer or helping to pick out the best gaming computer. Show less



Paragon Sports

• United States
• Retail
• 100 - 200 Employee

• Customer Service Supervisor

  • 2012 - Oct 2014

• Customer Service Representative

  • May 2006 - Oct 2014

  Answer inbound call, assist customers with order inquiries via email and phone, trouble shoot online order issues, provide customer's with product information and availability and general clerical duties.

• Web Production / Content Management

  • Jun 2008 - Aug 2009

  Add product information and images onto the website using FTP vendor FTP systems. Basic image editing and resizing in Photoshop and maintaining an attribute system for uploaded images.



GSC

• Website

• Community Manager | Moderator

  • Oct 2005 - 2012

  Glowsticking.com | GSC is a forum and resource information website that caters to the subculture in the dance scene by the same name. It served as a meeting place for like minded individuals to meet, mutually learn and further the art form particularly in our respective local night life scenes as this culture is tied to EDM. As an admin and moderator for the forums, I was responsible for maintaining a safe, welcoming space for our members, starting and guiding on topic discussions, planning and organizing meetups and meetups in NY as well as manage the boards to ensure that the rules were being followed at all times. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Feb 2005 - Dec 2005

  ● Answered Inbound calls regarding customer's accounts, adding new accounts (customer and B2B), bill assistance and general maintenance. ● Assisted with Trouble Shooting hardware problems ● Negotiated No Paid/Delinquent Accounts ● Maintained Known Issue Log and collaborated with my Team Leads and Technical Support team on ongoing issues. ● Answered Inbound calls regarding customer's accounts, adding new accounts (customer and B2B), bill assistance and general maintenance. ● Assisted with Trouble Shooting hardware problems ● Negotiated No Paid/Delinquent Accounts ● Maintained Known Issue Log and collaborated with my Team Leads and Technical Support team on ongoing issues.



Christ Family Fellowship Church

• General Secretary

  • Jul 2002 - Oct 2004

  Answer multi-lined phones, record and secure appointments, editing and transcribing documents relating to or from the Church, assisted with planning Church events, filing and book keeping and general clerical duties. Answer multi-lined phones, record and secure appointments, editing and transcribing documents relating to or from the Church, assisted with planning Church events, filing and book keeping and general clerical duties.