Pushkar Vagal
Principal - Client Manager at NTT Global Networks- Claim this Profile
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Bio
Alejandro Segurola Valle
I have had the pleasure of working with Pushkar for several years and his dedication to service delivery is outstanding, always striving for excellence. He is very patient, supportive and always puts the customer needs first. Pushkar has great management and communication skills and is of great help getting the right resources to solve any problem in which he is involved.
Matt Bentley
Pushkar is incredibly professional and laser focused on providing excellent service to customers.
Alejandro Segurola Valle
I have had the pleasure of working with Pushkar for several years and his dedication to service delivery is outstanding, always striving for excellence. He is very patient, supportive and always puts the customer needs first. Pushkar has great management and communication skills and is of great help getting the right resources to solve any problem in which he is involved.
Matt Bentley
Pushkar is incredibly professional and laser focused on providing excellent service to customers.
Alejandro Segurola Valle
I have had the pleasure of working with Pushkar for several years and his dedication to service delivery is outstanding, always striving for excellence. He is very patient, supportive and always puts the customer needs first. Pushkar has great management and communication skills and is of great help getting the right resources to solve any problem in which he is involved.
Matt Bentley
Pushkar is incredibly professional and laser focused on providing excellent service to customers.
Alejandro Segurola Valle
I have had the pleasure of working with Pushkar for several years and his dedication to service delivery is outstanding, always striving for excellence. He is very patient, supportive and always puts the customer needs first. Pushkar has great management and communication skills and is of great help getting the right resources to solve any problem in which he is involved.
Matt Bentley
Pushkar is incredibly professional and laser focused on providing excellent service to customers.
Credentials
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Silver Peak SDWAN Professional
Silver PeakAug, 2020- Oct, 2024 -
PRINCE 2 Foundation in Project Management
AXELOS Global Best PracticeApr, 2016- Oct, 2024 -
PRINCE 2 Practitioner Certificate in Project Management
AXELOS Global Best PracticeApr, 2016- Oct, 2024 -
ITIL EXPERT
AXELOS Global Best Practice -
ITIL® Intermediate Examination in Continual Service Improvement
AXELOS Global Best Practice -
ITIL® Intermediate Examination in Service Design
AXELOS Global Best Practice -
ITIL® Intermediate Examination in Service Operations
AXELOS Global Best Practice -
ITIL® Intermediate Examination in Service Strategy
AXELOS Global Best Practice -
ITIL® Intermediate Examination in Service Transition
AXELOS Global Best Practice -
ITIL® Managing Across the Lifecycle(MALC)
AXELOS Global Best Practice
Experience
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NTT Global Networks
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United States
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Telecommunications
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700 & Above Employee
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Principal - Client Manager
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Oct 2021 - Present
As a Principal - Client Manager i am responsible and accountable for high value / strategic clients to create and maintain healthy, strategic business relationships. Drive Results - As a Customer Advocate I oversee all aspects of IT services, to create and deliver superior customer satisfaction while simultaneously creating value.Orchestrate and ensure adoption of the right CX products, services, and strategies to help clients realize their outcome goals and meet continuous business needs. Build strong executive level business relationship with the clients gaining insight into their industry, business, and operations and serve as a trusted client advisor.Ensure an optimum delivery of IT services and drive the adoption and continuous improvement of service management practices to maximize operational efficiency.Lead service management processes, tools and documentation alignment across IT services globally. Show less
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Senior Client Services Manager
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Sep 2015 - Sep 2021
Achievements:Face of the Customer: Successfully facilitating prompt, effective resolution of all service / account related issues and requirements. This includes the identification of root causes and the development / implementation of associated action plans to maintain / improve customer experience.Delivery Governance: Ensuring SLA’s and KPI’s monitoring and fulfillment; Improving and streamlining processes to enhance customer service and drive standardization at process-level.Driving Global Operations Center for managing multi-tenant Global Enterprise networks, requirement for International clients.Elevated Customer satisfaction (Internal / External) by enhancing Governance, improving processes and SOPs, periodic reviews and IT Automation tools.Ensuring Transition sign-off from Service Delivery to Operations for new services activation and Decommissioning of Existing services.Ensuring stringent Operational SLA by managing 50+ Global Telecom Service providers.Developed and Executed Service improvement plans for improving productivity & Operational SLAs and managing CSATs.Minimized redundant reporting and development of single source of truth where possible.Identified areas of opportunity and improvements within processes and tools based on reporting results and tool environment. Show less
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Manager Client Services
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Jul 2012 - Aug 2015
NTT Global Networks is one of the world's largest independent managed network, security, SD-WAN and cloud services company. Offering an award-winning suite of services - including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing mid-market and Fortune 500 companies around the world.Business: Enterprise networking and virtualized IT services. Delivers Virtualized Overlay Network and Virtela Enterprise Services Cloud (ESC) platform, with Local Cloud Centers (LCCs) strategically located around the world.Profile Highlights:Primary point of contact for key high value global customers.Bridge between NTT and all relevant internal teams.Act as a partner for customer to develop and prioritize road map for projects beyond the initial phases, by working with NTT Technical Leads, Architects, Subject Matter Experts.Develop account strategy in line with customer's growth plans, budget, and project timelines.Contribute in forecasting and planning activities involving resource planning, transition from project to operations, continual service improvement activities.Lead customer transition and transform requirement into business cases for project and operations team.Ensure that work breakdown structures, and schedules are in place in coordination with technology tower managers.End to end planning and prioritizing technical project delivery team deliverable and activities.Maintain perfect governance over the customer accounts via periodic meeting and business service reviews.Respond to RFPs and create response documentations.Build rapport, build consensus, set, and manage clear expectation with team members and client stakeholders.Effectively execute and drive continuous improvement for IT Change Management. Show less
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Capgemini Invent
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France
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Business Consulting and Services
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700 & Above Employee
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Senior Consultant
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Jul 2008 - Jul 2012
Senior Consultant leading Transition , Pre-Sales and Project Management Consulting requirements Senior Consultant leading Transition , Pre-Sales and Project Management Consulting requirements
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Infrastructure Management - Network/Information Security
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Jul 2008 - Jul 2012
Domain (Project Management /Transition & Pre-Sales Consulting) Managing Transition of Application Management (AM) / Infrastructure Management (IM) work from client or incumbent vendor to Capgemini in medium to very complex outsourcing deals, comprising of below activities • Due diligence, Transition planning, Costing, Staffing, setting up Service delivery model, roles and responsibilities. • Setting up the required infrastructure, tools. • Setting up the IT service management processes (Incident & Change Management). • Detailed knowledge transfer planning, execution, tracking KT sessions and reporting. • Risk management, Operational readiness, and Quality gate checks in Build to Run Transitions. • Co-ordination with various teams – client, HR, Network, Mobility, legal, 3rd parties. Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Consultant
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Sep 2007 - Jul 2008
Network Operations & Process Lead Network Operations & Process Lead
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TATA Services
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Mumbai Area, India
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Senior Network Officer
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Aug 2005 - Sep 2007
Senior Network Engineer - I.T and Network Security Operations Centre (SOC) for the TATA Group. •Implementation & Administration of the TATA.COM Environment Comprising of the Mailing, Security, Network & Systems Solution. •Key player in the set-up of Incident & Change management processes related to the above applications. •Pre-Sales Role: Assist the management in the RFP/RFI & bid management process. Specialties Include: • Strategic IT Planning and aligning IT with business needs. • IT Security • Project Management • Vendor Management Show less
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Member Managed Services
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Feb 2005 - Sep 2005
System & Network Operations Management. System & Network Operations Management.
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CMS Info Systems
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Implant Trainee
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Jul 2004 - Nov 2004
System-Network & Field Engineering Group System-Network & Field Engineering Group
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Education
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2009 - 2012
Mumbai University
MBA, Management Information Systems and Services -
2000 - 2003
University of Mumbai
B.E (Electronics), Electronics, Telecom,Digital Communication -
1996 - 1999
University of Mumbai
Diploma In Electronics & Video Engineering, Electronics, Telecom,Digital Communication
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