System Engineer

• May 2022 - Present

Build Azure cloud servers and VMs, research and implement technologies and solutions for the organization. Act as a tier 2/tier 3 tech support. Develop solutions and processes to assist IT department. Act as Project manager for IT initiatives.

IT Systems Engineer/IT Manager

• Jul 2021 - May 2022

Manage the IT infrastructure for 9 physical sites and 3 mobile units. Build and manage on-prem and Azure cloud servers anf VMs, Cisco Meraki firewalls, end point security, and OS deployments for over 600 devices. Manage vendor relationships, as well as research and implement technologies and solutions for the organization. Act as a tier 2/tier 3 tech support. Develop solutions and process to assist the helpdesk team and system admins resolve issues. Work with various departments to complete projects, act as Project manager for IT initiatives. Show less

Help Desk Manager/ Tier II Support

• Jun 2016 - Jul 2021

Act as 1st line of contact for IT support internal customers via phone, email, and SolarWinds ticketing system. Troubleshoot computer, emr application, and server issues remotely. Create and manage user accounts in Active Directory, Florida Shots, The Guard, Roboform, SolarWinds, Okta. Manage helpdesk, antivirus, and cyber security software and cloud services. Manage purchasing for the department. Unpack, install, and setup severs and setup and install workstations. Coordinate with other departments and vendors or business associates to resolve issues related to hardware or access issues. Handle escalated issues from level one/two support. Show less

IT Manager

• Mar 2022 - Present

Manage internal users access to Google workspace, Atlassian, AWS, Github. Integrate applications into existing HRIS and Google Workspace using SAML and API. Handles requests for AWS Route53 and VMs. Handle logistics for laptops during offboarding and onboarding of employees in US, CA, and LATAM. Troubleshoot issues related to applications, Apple and Dell devices, create IT processes for handling requests, as well as establish policies and procedures to govern the accessibility of applications and devices. Manage devices using MDM and the security of those devices using Sintenel 1. Coordinate with various departments and across teams to respond to any security requirements or questions related to device management, MFA, security incident response, and compliance Show less

Owner/Operator

• Feb 2016 - Present

Provide residential and small business affordable, high quality IT products (refurbished desktops and laptops) and services (hardware repair, component replacement, and hardware upgrades, troubleshooting network, pc and printer issues, document recovery, and virus removal) on an on-demand or contract basis. Provide residential and small business affordable, high quality IT products (refurbished desktops and laptops) and services (hardware repair, component replacement, and hardware upgrades, troubleshooting network, pc and printer issues, document recovery, and virus removal) on an on-demand or contract basis.

Technical Support Analyst

• Jun 2015 - Feb 2016

Act as 1st line of contact for technical support via mtrak, phone, or email. Assist associates and clients with terminal hardware, emr software, networking, and printer issues. Create user and computer accounts in Active Directory Work with server engineer to address issues related to citrix, client software, vpns, and servers. Image users PCs and Laptops using Symantic Ghost. Network associates phones via Mitel Software. Triage with multiple IT teams internally and externally to resolve issues for the clients and for associates and managers. Show less

IS Service Desk Specialist Tier 1

• Sep 2014 - May 2015

Act as 1st line of support for corporate and store end users. Respond to inquiries, requests, and issues via inbound voice calls, email, and service desk portal. Troubleshoot issues related to POS hardware and software, desktop hardware and software, as well as PDA hardware and software. Resolve register, server, printer, PC, and software issues via remote tools. Act as 1st line of support for corporate and store end users. Respond to inquiries, requests, and issues via inbound voice calls, email, and service desk portal. Troubleshoot issues related to POS hardware and software, desktop hardware and software, as well as PDA hardware and software. Resolve register, server, printer, PC, and software issues via remote tools.

Client Consultant

• May 2014 - Sep 2014

Act as clients primary point of contact through the implementation process. Guide clients using project plans and assist in the completion of various phases in the implementation process. Work with clients to build out their brand successfully using our SaaS product.

Support Specialist

• Jun 2013 - May 2014

Provide support for various areas of association management software. With a concentration on content and members, using java and html to fix issues related to content, and troubleshoot issues related to member enrollment.Assist with DNS changes, email moves, and migrations to a new platform.Act as first line of contact for existing clients.

Customer Service Representative

• Apr 2013 - Jun 2013

Store Manager

• Jul 2011 - 2012

Run day to day operations, keep floor clean, give great customer service, create cleaning schedules for 3 other managed employees Run day to day operations, keep floor clean, give great customer service, create cleaning schedules for 3 other managed employees

Office Assistant

• Aug 2007 - Dec 2007

Prepared folders for students Reported to Georgia Dept of Safety Assigned students to teachers Cleaned and maintained office Collected funds Prepared folders for students Reported to Georgia Dept of Safety Assigned students to teachers Cleaned and maintained office Collected funds

Crew Member

• Jan 2006 - Dec 2007

Made customer orders Maintained a clean work area Took customers orders Cashiered Made customer orders Maintained a clean work area Took customers orders Cashiered

Tier II Business DSL Tech Support

• Jan 2005 - May 2007

Assist Bellsouth customers with DSL related issues, email issues, pc hardware and software issues, and provide great customer service. Assist Bellsouth customers with DSL related issues, email issues, pc hardware and software issues, and provide great customer service.