Information Technology Management

• Nov 2022 - Present

Information Technology Telecommunications

• Mar 2020 - Dec 2022

Manages network infrastructureinstall new fiber and new circuits , internet and telephone Design network and and implement Support AV , support conferencing system, Cisco webex , Logitec Rallys on big conference rooms , office rooms also do and plan the installation and support of the equipment and end users.Document working instructions and user manual for all equipment installed or system implemented . Purchase and orders of billing materialCreate SOP for contractors and do biddings Support VIP visitors Configure Cisco switchesconfigure and manage firewall security and Cisco securitiesAyava Telephone systems and applicationsRadio network and devices , program and installation Meet contractors and vendorsImplemnt telecom network , configure Cisco AP and manage the networkActive directoryDo system admin duties , give access to system and retractions on systems and networkMachine imaging Satellite communication Provide training for the new systems , new updates and featuresDo applications installations on mobile devices and laptops enforce security on devices with authentication applications from Microsoft and googleAssist with data migration to cloud systems.Manages servers and routers Manages UPS on server rooms and maintainWork with deferent department to insure budget is used wisely .work on Microsoft applications , servers , office365 , Azure , Teams admin , AD , CloudManages the contract and site installation as per client’s requirements. Conduct a site survey and plan the job on sites requested for installations• Provide training for Technicians, management and onsite clients. Arrange meetings between team members, and between team members and clients.Develop project strategies and implementations.Keep detailed project notes on using Microsoft packages and records for clients and management. Monitor project progress, budget, travel cost and hours.Plan meetings with ISP managers , Vodacom, Liquidtel, Kibo , Telkom , Datacentrics

Site Manager

• Sep 2017 - Mar 2020

Technical Project Specialist

• Apr 2016 - Feb 2017

• Manages the contract and site installation as per client’s requirements.• Conduct a site survey and plan the job on sites requested for installations• Provide training for Technicians, management and onsite clients.• Arrange meetings between team members, and between team members and clients.• Develop project strategies and implementations.• Keep detailed project notes on using Microsoft packages and records for clients and management.• Create task/Job cards list for the technical team.• Monitor project progress, budget, travel cost and hours.• Do physical installations and configuration on the Wi-Fi devices.• Write technical documents on a new equipment for the company and the technical team.• Keep all the members of the team up to date with the current information and paperwork.• Attend client’s needs and resolve their queries.• Do daily reports and weekly reports.• Generate quotations as per new clients.• Configure new equipment as per client needs and maintain/update configuration documents.• Orders new stock and maintain the stock /make sure the stock is collected from the distributors or manufacturers.• Maintain and manages the SLA and update on the clients.• Attend tender meetings to look for business opportunities for the company.• Perform VIP support to EMM chief whips and Wi-Fi installation in their office.• Train the users on the new technology implemented.• Assist clients remotely via Team Viewer• Manage the stock and register it on the in-house system• Setup up of wireless access points and MAC batching on the access controller.• Assist and support client’s mobile devices (Smartphones, Tablets, Apple products).• Installation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the clients requirements )

Technical support and Microwave links installer and Reseller

• Jan 2013 - Feb 2017

Configure, aligns, operates, and performs unit level and direct support maintenance on microwave communications and technical control equipment, and associated devices. Monitors, fault isolates, and restores telecommunications circuits, trunk groups, systems, and associated commercial interface equipment. Installs, operates, performs strapping, restrapping, preventive maintenance checks and services and unit level maintenance on communication security devices. Maintains circuit, link, system, and station records and reports. Operates and performs preventive maintenance checks and services on assigned telecommunications equipment and power generators.Performs complex microwave system troubleshooting and maintenance tasks. Provides technical assistance to personnel engaged in the operation and maintenance of microwave communications systems or technical control of voice and data systems and networks. Identifies and reports electronic jamming and deception, and applies appropriate electronic countermeasures. Activates and inactivates circuits and systems. Supervises and assists subordinates in the performance of preventive maintenance checks and services on assigned communications equipment and power generators. Requests logistic support and evacuates equipment to higher level maintenance facilities, when required.

Junior Site Manager

• Oct 2014 - Apr 2016

• Manages the contract and maintain the shaft’s SLA as per company standard and procedures.• Diagnoses and repairs equipment in mine sites including rail installation, assemble, and other electronic repairs and all service/setups/diagnostics those apply to weighing scales.• Assign duties to Technicians and supervise the work before it commences.• Helps organize and maintain stock and weighbridge, keeping units in their designated areas at all times with great attention to detail.• To provide a professional management service to Accutrak (Pty) Ltd• Ensure that the monthly invoicing is correct and on time and create more leads for the company.• Maintains company issued vehicles, equipment, tools, work areas, etc. by keeping them in good working order, clean, professional in appearance, and up to date with suggested maintenance.• Internal shop repair orders are completed on each piece of equipment as work is performed• Attend Daily/weekly managers’ meetings and supply feedback and update to clients and GMs• Storage of equipment/vehicles in appropriate manner when not in use to prevent property damage and promoting safe working environment.• Support the electronic weighbridges and system by helping promote the business and aid the operation in every way as instructed by management.• Monitors system and performance and suggest ways for improvements • Manages fiber installations for new sites and do new site installations of weighbridges.• Implement new working instruction, training and technical manuals, and share on the Google drive.• Ensure the technician’s medical dates are in order and they’re medically fit to work.• Doing underground visit and site visit regularly to ensure QA and installation standard is in order and per company and shaft’s requirements.

Electronic Technician

• Aug 2014 - Feb 2016

Carrying out installations, Maintenance,Stock control, Networking, Calibrations, Reports, Monitoring of all equipment associated with the smartrail underground Weighbridge and all its diagnostics.www.smartrail.co.za

PDS Technician

• May 2014 - Sep 2014

•Physical installation of ATMs at merchant sites•Installation of related signage at sites•Managing parts and components boot stock•Ongoing maintenance of ATMs including servicing and preventative maintenance•Travel within South Africa to perform servicing, installations and repairs •Dealing with customers telephonically and in-person•Conducting merchant training sessions •Pursuing and referring sales leads on behalf of the company•Preparing operational and technical reports on an ongoing basis

Broadcast Engineering Trainee

• Jan 2013 - Jan 2014

• Apply the essential methods, processes and techniques to install broadcast equipment and manage the work according to a plan. • Conduct complex broadcast measurements, analyses information and draw conclusions, using a range of devices and applying it in a variety of contexts. • Operate complex broadcast equipment to support clients and test equipment performance. • Diagnose analyses and solve diverse broadcast engineering problems creatively and innovatively using appropriate techniques. • Apply the essential methods, processes and techniques to maintain fault-find and repair broadcast equipment. • Work with and support colleagues and clients using effective communication techniques. • Apply essential methods to troubleshoot and use of oscilloscope, Vector scopes and spectrum analyzer.• Read and analyze Electronic components, Power sources and Programmable devices.Unit standards NQF Level 51. Install broadcast equipment2. Maintain and repair broadcast equipment3. Maintain broadcast equipment within systems4. Make video and data cables5. Perform routing and switching in broadcast environment6. Set up and operate portable microwave links7. Contribute to effective working relationships8. Administer local area computer network9. Implement fault finding techniques in electronic systems10. Manage the administration of a technical workshop11. Manage health and safety of the production environment12. Measure electrical Signals13. Develop a business plan for SMME14. Investigate the possibilities of establishing and running a SMME15. Schedule Project activities to facilitate effective project execution.• Ensure that daily task list and projects are completed and submitted to the assessor.• Do daily presentations as per given broadcast engineering topic

Senior System Engineer

• Dec 2010 - Jan 2013

• Perform 1st/2nd line Operational support on Production environment, Fair distribution of workload and assignment of calls; ensure quality of work log updates.• Troubleshoot servers and networks remotely • Ensure escalations are initiated correctly by relevant individuals.• Log calls on ITSM platform and provide helpdesk support• Server and network troubleshooting.• Assess the health and current status of the applications and either resolve the issues or manage their escalation to 3rd line support until the issue is resolved• Ensure adherence to the SLA;s for Incident and request for service resolution• Investigate any data quality related issues• Ensure root cause, contributing factor and counter measures are identified and• Install and configure projectors, computers and do hardware troubleshooting• Compile daily report to SDMs, Managers, Clients and telephonic report to VIP clients• Perform telephonic support on Windows 7, Windows 8, Server 203, server 2008.• Perform TCP/ICP configuration and support• Analyze Incidents for performance improvement opportunities• Troubleshoot system and network problems and diagnosing and resolving hardware and software incidents• Contribute to projects requiring application support and change• Interact with the users for any requests and incidents logged by the users to resolvethem within the SLAs and to the users/customer satisfaction• Report status to users on their requests / incidents at regular interval• Clients and customer service • Perform quality assurance on events and incidents handled by the team• successfully initiate process improvement and development within the team.• 1st line Network support • Monitor the server temperature and ensure data backup is not interrupted • Monitoring calls assigned to 3rd party vendors or competencies.• Ensure good understanding of process, procedures and work instructions pertaining to Incident Management.

System Application Engineer

• Dec 2010 - Jan 2013

Ensure Server /or Application availabilitySupport users in Application usageAssess the health and current status of the applications and either resolve the issues or manage their escalation to 3rd line support until the issue is resolvedAssist in the management and support of the banks; Global ecommerce systemsReceive and log incidents for support and change from relevant stakeholdersEnsure adherence to the SLA;s for Incident and request for service resolutionInvestigate any data quality related issuesEnsure root cause, contributing factor and counter measures are identified and raised to the relevant stakeholdersPerform 1st/2nd line Operational support on Production environmentAnalyze Incidents for performance improvement opportunitiesIdentify opportunities for automation and implement standard processesEnsure documentation as per agreed standardsLiaise with systems development staff with respect to system enhancementsProvide periodic reports to relevant stakeholdersContribute to projects requiring application support and changeInteract with the users for any requests and incidents logged by the users to resolve them within the SLAs and to the users/customer satisfactionReport status to users on their requests / incidents at regular interval

Technical Support Engineer

• Dec 2009 - Nov 2010

• Perform maintenance and repair of slot machines, slot machine parts and other gaming related equipment• Support with installation, testing, movement and removal of slot machines and gaming related equipment.• Troubleshoot faults and perform preventative maintenance of all slot machines and associated equipment.• Applying electronics skills to identify equipment use , design and apply knowledge to assembly slot machine components• Perform slot machine verification audits and tests as needed.• Correct errors and perform repairs on the slot machines and associated equipment, making required adjustments as per customer specifications.• Respond to call to assist with slot machine related issues and or guest serve in a prompt and professional manner• Review interpret, and verify slot pay tables settings and play mechanics as necessary• Complete and maintain proper documentation of slot machine verifications, tests, and maintenance.• Responsible for communicating and coordinating approvals with various departments. • Maintain and install slot machines SPI firmware and gaming software as per jurisdictions and clients specifics.• Workshop housekeeping and record keeping of equipment and tools.• Maintain a clean and attractive working area with constant awareness of safety and incident prevention and perform all duties in the safest possible manner and do reports for any incident if a personal incident occurs.• Work throughout with heavy equipment, use right tools and lifting equipment safely.• Work with electrical tools and measuring equipment.• Create; configure LAN for slot machines to communicate with the main server.• Burn firmware using computer software and setup a cisco switch for LAN communication. • Undertake travel to site to perform installations and maintenance• Do a weekly online evaluation on slot machine training.• Assemble a slot machine from parts , install software , burn firmware and set denominations as per clients specifications