Experience

St. Joseph's University New York

• United States
• Higher Education
• 700 & Above Employee

• Enterprise Systems Programmer

  • Sep 2017 - Present

  - Design, develop, and maintain customized Enterprise Resource Planning software. - Integrate vital academic, administrative and business information applications and systems. - Respond to end-user support tickets related to in house applications and software. - Create technical and end-user documentation.

• Client Services Systems Specialist

  • Jan 2015 - Sep 2017

  -Install, maintain, and troubleshoot computer hardware & software, A/V equipment, telephones, mobile devices and printers.-Manage application servers & systems.-Manage and assist junior technicians & student workers.-Train faculty & staff.-Maintain supply stock and documentation.

• Client Services Technician

  • Apr 2013 - Jan 2015

  -Install, maintain, and troubleshoot computer hardware, software, A/V equipment, and telephones for the students, faculty and staff of two separate college campuses-Oversee operation of smart classrooms, virtual classrooms, computer labs, and video conference rooms.-Documentation of new problems and solutions, installation guides, and communication logs



SUNY New Paltz

• United States
• Higher Education
• 500 - 600 Employee

• Network Analyst

  • Jun 2012 - Dec 2012

  -Schedule, perform, and analyze wireless network surveys. -Record internal documentation of network infrastructure. -Maintain networking equipment.

• Senior Help Desk Technician

  • Jan 2009 - Dec 2012

  -Troubleshoot and repair student computers. -Maintain high volume printer. -Answer telephone in the office & offer solutions to technical networking problems and user account issues.