Senior Systems Administrator

• Jul 2022 - Present

TAM Manager

• Nov 2019 - Jul 2022

MSP located in North Vancouver MSP located in North Vancouver

IT Service Technician at Opus Consulting Group Ltd

• Jan 2017 - Nov 2019

IT Service Technician

• Jan 2017 - Nov 2019

IT Consultant

• Jun 2011 - Apr 2017

I am pleased to announce that Critical Support Now has joined forces with Anderson Morgan. We are working together to create a strong reputable brand in Vancouver and the Lower Mainland by providing enterprise level IT support to SMB's and SME's, so stay tuned for further news on this venture! I am pleased to announce that Critical Support Now has joined forces with Anderson Morgan. We are working together to create a strong reputable brand in Vancouver and the Lower Mainland by providing enterprise level IT support to SMB's and SME's, so stay tuned for further news on this venture!

Owner

• Mar 2010 - Jun 2011

Critical Support Now is a local computer support company who provides mobile IT support to home users and small businesses in Vancouver and cities like Burnaby, Coquitlam and New Westminster . A wide range of services are provided from basic home user computer maintenance to the professional services that a business requires like network installs including servers, switches, backups and all the integrated network solutions. Critical Support Now is a local computer support company who provides mobile IT support to home users and small businesses in Vancouver and cities like Burnaby, Coquitlam and New Westminster . A wide range of services are provided from basic home user computer maintenance to the professional services that a business requires like network installs including servers, switches, backups and all the integrated network solutions.

Network Administrator - Computer and Network Services

• Jan 2001 - Jan 2010

Esau Computer Consulting is a local computer support company who provides mobile IT support to a wide range of small to medium sized local businesses. Job functions included being the main site administrator and technician for clients such as Sabil Insurance with 1 server and 5 pc's to Canem Systems with 5 servers and 150-200 clients.; Responsible for the installation , configuration and support of the clients computer networks and consulting for system upgrades. Install, upgrade and maintain Linksys, SMC and Sonicwall Routers routers (all models). Configure 3COM switches for port diagnosis, troubleshooting and network management A lot of time spent with Intel raid configuration, adding disks after failures and maintaining RAID containers. Multiple installations of Symantec Endpoint Protection, including group configurations, manual scans, and protection policy assignments. Also experienced in Symantec Endpoint Protection. Extensive experience with Windows 2003 Server, Windows 2008 Server, Windows SBS 2003 R2 and SBS 2008 such as custom installations, Backup Exec software with SCSI controllers, DAT72/LTO Ultrium 2 drives, Active Directory configuration of users/group permissions and Group Policy configurations, Terminal Services setup for remote access Windows XP professional installations, domain access configuration, troubleshooting, ghosting installs to new hard drives UPS installations with management software, multiple load configurations and battery replacements. Many Office 2003 / Office 2007 upgrades and installed Installation and maintenance of Dell PowerEdge 2850 and 2950 rackmount servers Maintaining IP addressing schemes for all client networks Successful end to end migrations from SBS 2003 R2 to SBS 2008 Implementation and documentation of VPN tunnels for clients who needed remote access. Have used Acronis TrueImage to add another level of server recovery for clients who require 24/7 server reliability. Show less

Monsterwalls site tech

• 2009 - 2010

Computer support Computer support

DOS Conversion Operator

• Feb 2000 - Jan 2001

The Loewen Group is a corporation involved in the death-care industry, providing funeral services and other such services to its clients.; Responsible for working as part of a team running pre-constructed DOS scripts to convert location data in order to pull The Loewen Group out of bankruptcy. Followed pre-done scripts to convert data from old DOS system to a new HMIS management system Set up a lab of pc's in order enable to conversion to happen Brought generated reports to the designated teams Greatly enhanced my ability to work well under pressure since there were always deadlines to meet Show less

Y2K Roll-out Technician

• Sep 1999 - Dec 1999

Gained invaluable experience on how to deal with back-office politics Installation of new Y2K compliant workstations Involved in reviewing old pc configuration., migrating user profiles to backup servers, adding new workstations to the domain, and transferring old profile data to the new pc's My expertise allowed me to handle complicated conversions, such as the Vancouver Community Dialysis Clinic. Gained invaluable experience on how to deal with back-office politics Installation of new Y2K compliant workstations Involved in reviewing old pc configuration., migrating user profiles to backup servers, adding new workstations to the domain, and transferring old profile data to the new pc's My expertise allowed me to handle complicated conversions, such as the Vancouver Community Dialysis Clinic.