Associate Administrative Services Analyst

• Jan 2019 - Present

Catapulted in-house processing system and operational programming efficiencies by utilizing internal developmental programs, and ensuring the generation of accurate and confidential medical eligibility requirements. Utilized operational auditing fundamentals to secure support metric growth, benefit service enhancements, streamlined system education and internal training and development standards. Catapulted in-house processing system and operational programming efficiencies by utilizing internal developmental programs, and ensuring the generation of accurate and confidential medical eligibility requirements. Utilized operational auditing fundamentals to secure support metric growth, benefit service enhancements, streamlined system education and internal training and development standards.

Guest Service Professional

• 2008 - 2020

Acted as liaison between department staff and senior management, focusing on logistical functions, inventory responsibilities within team developments and customer service initiative, with a budget of $4.7 million annually. Mentored and sourced all internal talent, engaging in open performance opportunities, creating individualized plan of development, balancing skill load within multi-functional departments, and over client to staff retention. Acted as liaison between department staff and senior management, focusing on logistical functions, inventory responsibilities within team developments and customer service initiative, with a budget of $4.7 million annually. Mentored and sourced all internal talent, engaging in open performance opportunities, creating individualized plan of development, balancing skill load within multi-functional departments, and over client to staff retention.

Ballpark Operations Analyst

• Jan 2017 - Oct 2017

Delivered rapid response to operational and QR code needs throughout the stadium, while updating security teams and systems of activity. Utilized database tracking and reporting to gather opportunity items and restructure service needs. Delivered rapid response to operational and QR code needs throughout the stadium, while updating security teams and systems of activity. Utilized database tracking and reporting to gather opportunity items and restructure service needs.

Business Strategy & Analytics Associate

• Aug 2016 - Jan 2017

Stadium Operations Event Coordinator II

• Jul 2016 - Jan 2017

Trained and developed all new-hire recruits while monitoring all internal marketing, administrative, and guest credential protocols. Utilized game day operations as a sales point interaction with company business objectives and marketing goals. Trained and developed all new-hire recruits while monitoring all internal marketing, administrative, and guest credential protocols. Utilized game day operations as a sales point interaction with company business objectives and marketing goals.