Muath Qasem

Digital Marketing Specialist at Phoenix Global Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG
Languages
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • Financial Inclusion Summer Training
    CIB Egypt
    Jul, 2021
    - Nov, 2024
  • Digital Marketing Automation
    Udemy
    May, 2021
    - Nov, 2024
  • Advanced Digital Marketing Nanodegree
    Udacity
    Apr, 2021
    - Nov, 2024
  • Become a Digital Marketing Specialist
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • SEO Masterclass
    Udemy
    Apr, 2021
    - Nov, 2024
  • SEO for bignners
    Yoast BV
    Apr, 2021
    - Nov, 2024
  • WordPress for Beginners
    Udemy
    Apr, 2021
    - Nov, 2024
  • Fundamentals of Digital Marketing
    Google
    Jan, 2021
    - Nov, 2024
  • Become a Sales Representative
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Business English: Marketing and Sales
    Coursera
    Nov, 2020
    - Nov, 2024
  • Become a Customer Service Specialist
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • ICDL
    ICDL Arabia
    Oct, 2020
    - Nov, 2024
  • Social Media Certified
    HubSpot
    Feb, 2021
    - Nov, 2024
  • Technical SEO
    Semrush
    Apr, 2021
    - Nov, 2024
  • IELTS
    British Council
    Jun, 2019
    - Nov, 2024
  • TOEFL IBT
    ETS Global B.V.
    Feb, 2019
    - Nov, 2024

Experience

  • Phoenix Global Solutions
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Digital Marketing Specialist
      • Sep 2022 - Present

      Establishing digital presence for Phoenix Global Solutions as an offshore outsourcing call center based in Egypt to build and raise brand awareness for B2B and B2Employees purposes.Tasks and responsibilities:• Developing and implementing a comprehensive digital marketing strategy to maximize brand visibility and engagement.• Creating and maintaining the visual identity of the brand, including internal employee branding strategies.• Enhancing internal communication channels to facilitate seamless information flow and improve overall employee and customer experience.• Ensuring potential candidates who inquired through social media chats and email received a positive and professional experience.• Content marketing planning and creating the required visuals. Show less

    • Business Development Associate
      • Jan 2023 - Jun 2023

      Supporting and maintaining the efficiency and value of the company's BPO services.Tasks and responsibilities:• Analyzing market and consumer research data to develop business insights• Identifying new sales prospects through market and industry commercial developments• Converting the company's strategic goals into operational plans in order to achieve the targets• Opening and generating new B2B leads• Promoting the company's services• Maintaining current clients and relationships with stakeholders• Arranging business meetings with prospects• Building and maintaining strong and long-lasting client relations Show less

  • ESL With Empathy
    • Kansas, United States
    • Social Media Virtual Assistant
      • Jan 2022 - Oct 2022

      For an ESL teacher that has her own ESL business targeting Chinese students, and also acts as an animal rights activist. ESL Account (WeChat - TikTok - Instagram) Animal Rights Activist (Facebook - Instagram - TikTok) Tasked for the following: - Analyzing and setting the KPIs - Content planning & calendar - Creating the required visuals: graphic designs and motion graphics videos - Moderation For an ESL teacher that has her own ESL business targeting Chinese students, and also acts as an animal rights activist. ESL Account (WeChat - TikTok - Instagram) Animal Rights Activist (Facebook - Instagram - TikTok) Tasked for the following: - Analyzing and setting the KPIs - Content planning & calendar - Creating the required visuals: graphic designs and motion graphics videos - Moderation

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Care Specialist
      • Jun 2020 - Jul 2021

      • Providing answers to customer by identifying problems; researching answers; guiding the customer through corrective steps. • Supporting customer needs, delivering an exceptional customer experience. • Resolving technical problems, within a fast-paced, customer-facing environment. • Troubleshooting and issue resolution assistance. • Communicating with customers via phone, email, and chat. • Providing answers to customer by identifying problems; researching answers; guiding the customer through corrective steps. • Supporting customer needs, delivering an exceptional customer experience. • Resolving technical problems, within a fast-paced, customer-facing environment. • Troubleshooting and issue resolution assistance. • Communicating with customers via phone, email, and chat.

Education

  • Ain Shams University
    Bachelor of Business Administration - BBA, Marketing

Community

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