Experience

Sand Technologies

• Business Consulting and Services
• 1 - 100 Employee

• Selection Fellow

  • Feb 2022 - Present

  Remote Analyzed 200,000+ qualitative and quantitative data sets of applicants, extracting valuable insights to inform improvements in the talent selection process. Produced monthly reports for executive review, presenting key findings and recommendations to optimize the selection process. Collaborated with the technical team to identify and address application defects, resolving 95% of issues within 48 hours of discovery.



MIDEVA

• Kenya
• Design Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2021 - Feb 2022

  Nairobi, Kenya Applied Human-Centered Design (HCD) principles to drive the implementation of two sustainable, community-centered solutions within the product development processes of three clients. Collaborated effectively within a multidisciplinary team to create and present project charters, status reports, and project summaries, ensuring alignment and communication among stakeholders. Managed over $20k in project budgets to ensure procurement was done in accordance with aggressive… Show more Applied Human-Centered Design (HCD) principles to drive the implementation of two sustainable, community-centered solutions within the product development processes of three clients. Collaborated effectively within a multidisciplinary team to create and present project charters, status reports, and project summaries, ensuring alignment and communication among stakeholders. Managed over $20k in project budgets to ensure procurement was done in accordance with aggressive schedules Guided early-stage entrepreneurs through HCD workshops, fostering a user-centric mindset and assisting in the development of solutions that meet user needs. Show less



The African Leadership University

• Education Administration Programs
• 300 - 400 Employee

• Conversational Marketing Intern

  • Mar 2020 - Dec 2021

  Rwanda I Pitched ALU’s values to prospective students and parents. This enabled me to learn how to use conversational marketing platforms such as Drift, Sprout Social, Messagebird, and Kajabi, which are the platforms used to provide inbound chat experiences. I also managed all of ALU’s social media inboxes by responding to all inbound conversations on time and are ALU’s first impression for incoming students, with impeccable communication and customer service skills.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • May 2019 - Aug 2019

  Kenya Interacted with over 400 individual and corporate clients, addressing their complaints and queries with a customer-centric approach, resulting in improved customer satisfaction and a 2% increase in the department's Net Promoter Score. Analyzed Management Information (MI) and consolidated data to identify trends and insights, enabling the generation of recommendations to enhance customer engagement and service. This led to a significant reduction in customer issues raised, from 1400 to… Show more Interacted with over 400 individual and corporate clients, addressing their complaints and queries with a customer-centric approach, resulting in improved customer satisfaction and a 2% increase in the department's Net Promoter Score. Analyzed Management Information (MI) and consolidated data to identify trends and insights, enabling the generation of recommendations to enhance customer engagement and service. This led to a significant reduction in customer issues raised, from 1400 to less than 1000 within a two-month period. Acted as a liaison between customer complaints and relevant divisions, effectively escalating issues to relevant stakeholders for resolution. Show less