Experience

AutoBidMaster

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• System Administrator

  • Oct 2021 - Present

  • Administered Azure services and Office 365 Infrastructure of companies 15+ office locations worldwide, including virtual machines, Intune MDM, and Exchange.• Manage a cross-functional team of system administrators, network engineers, and technical personnel to execute 50+ large scale technical projects at any given time.• Decreased the time of job completion time from 60+ minutes to under 20 minutes by implementing an efficient CRM software for our customer service teams.• Ensure high system availability and security, avoiding $100k+ in downtime losses while obtaining over 90% client satisfaction ratings.• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple office locations nationwide.• Acted as an escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Developed a web content management solution and built a collaborative intranet portal using Microsoft SharePoint products and technologies.• Automated repetitive tasks for server, user and endpoint management using Powershell and Python.



Scott | Edwards Architecture

• Information Technology Specialist

  • Nov 2019 - Oct 2021

  • Install and upgrade computer components and software by managing virtual and hardware servers. • Leveraged automation processes like PDQ and WSUS to increase efficiency.• Created a process for system updates, minimizing application failures by 30%.• Assisted in the deployment of routing and switching across multiple sites..• Successfully deployed remote working solutions for over hundreds of employees.• Implemented ticketing software to track, manage, and prioritize projects, increasing productivity.• Supported employees on operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Ensured that all hardware, operating systems, software and procedures aligned with organizational culture and standards.



Avanti Markets

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Support Specialist

  • Jan 2019 - Nov 2019

  • Successfully supported thousands of users and call centers, delivering quality service.• Leverage TCP/IP, DNS, DHCP and other common network technologies to troubleshoot system issues.• Monitor server event logs, performance logs, growth of data on the network.• Review, troubleshoot, and resolve complex software and hardware issues using remote software.• Demonstrate success and proficiency using PowerShell scripting and Command Prompt.• Collaborate with fellow representatives and senior leadership for difficult or escalated issues. • Develop technical knowledge by reviewing manuals and procedural documentation in the Avanti proprietary software.