Customer Success Manager

• Mar 2022 - Present

Customer Success Manager

• Feb 2021 - Nov 2021

AI-based conversation intelligence solution transcribing large amounts of audio to text in various languages to bring customer service to new heights. As a CSM I play a central role in ensuring that our most valuable customers are able to maximize the value they obtained through the adoption of company products. Serving as a consultant to our customers, developing a deep understanding of each customer’s business objectives and ensuring they get the best out of the software. Main responsibilities as a Customer Success Manager: *Acting as the primary point of contact for B2B clients (mainly businesses in Baltic and Nordic market) *Onboarding and training clients to show the value they can generate from the software, act as a consultant, introducing new features and functionalities *Monitoring customer activity and health, finding ways to upsell *Asking for customer feedback to build a better product for users (cooperation with the product team) *Nurturing relationships and ensuring client happiness and continuous success in the long-term Show less

Producer

• Apr 2018 - Feb 2021

Flink Studios (previously DX Media) is an award-winning post-production studio serving advertising agencies and independent businesses. Notable international brands I've worked with: Pepsi, Red Bull, Tele2, Big Bank, Lays, etc. As a producer: *I act as the primary bond between the client (B2B) and the studio and lead the team to produce commercials, animations, and interactive audio-visual content. *Full responsibility for a project from idea to execution overlooking the whole process. Together with my team, my goal is to deliver high-quality work to meet and exceed the client's expectations and needs according to the scheduled timeframe. *Nurture and grow our existing client base, and build long-term partnerships. Show less

Marketing Project Manager

• Dec 2016 - Apr 2018

Marketing project manager for Estonian biggest online news portal Delfi. *Understanding the company, its products, and customer base in order to create effective marketing campaigns. *Determining marketing campaign budgets. *Copywriting and collaborating with design team to create advertising content. *Conducting market research on a product or service as well as competitor analyses. *Working to create a strategic marketing strategy and mapping out the tasks needed to implement that strategy. *Planning, managing, and executing projects from beginning to end. Show less

Assistant Production Manager

• Jun 2015 - Aug 2016

Streamteam (previously Werne) is Finland’s leading dubbing studio for animated live films and videos. *Working for Finnish Netflix Kids category *Scriptwriting, planning production and scheduling timetables, choosing Finnish top talent for suitable dubbing roles *Maintaining and establishing international long-lasting client relationships with major media companies around the world, including NBC Universal Studios and Netflix Inc., etc. Streamteam (previously Werne) is Finland’s leading dubbing studio for animated live films and videos. *Working for Finnish Netflix Kids category *Scriptwriting, planning production and scheduling timetables, choosing Finnish top talent for suitable dubbing roles *Maintaining and establishing international long-lasting client relationships with major media companies around the world, including NBC Universal Studios and Netflix Inc., etc.

Project Manager

• Jan 2014 - Jan 2015

StuCo MEM embodies a group of students who aim to make the Media studies more enjoyable by making the opinion of Media and Entertainment Management students and teachers clearly heard, but to also enrich pupils social life. I took responsibility for arranging various events targeted for students and teachers as well as helping the students whenever they face any obstacles with the studies or facilities. StuCo MEM embodies a group of students who aim to make the Media studies more enjoyable by making the opinion of Media and Entertainment Management students and teachers clearly heard, but to also enrich pupils social life. I took responsibility for arranging various events targeted for students and teachers as well as helping the students whenever they face any obstacles with the studies or facilities.

Stenden Ambassador

• Sep 2013 - Sep 2014

Communication and leadership at Stenden University educational fairs, developing networks with new potential students. Communication and leadership at Stenden University educational fairs, developing networks with new potential students.