Experience

Unmind

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Client Success Lead ANZ

  • Oct 2020 - Present

  At Unmind we believe everyone has the right to a healthy mind, and our digital platform is purpose build to transform mental health in the workplace. By supporting employees to take a proactive approach towards their mental health, we are working towards our vision of a world where mental health is universally understood, nurtured and celebrated. I lead Unmind's Client Success initiatives in Australia & New Zealand, partnering with organisations on their strategies for engagement and interaction with all the clinically-validated content and features that can be found within Unmind. I support our key stakeholders' efforts of striving to shift the cultural perception of mental health, and of ensuring every individual gains access to the tools that can positively impact their mental wellbeing.



Reward Gateway

• United Kingdom
• Software Development
• 500 - 600 Employee

• Implementation Team Manager - Australia

  • Jan 2018 - Oct 2020

  I was fortunate to be a senior leader within the remarkable Reward Gateway Australia team, working closely with organisations across the globe to design tailored employee engagement solutions to match their specific needs. I managed a team of Implementation Specialists, and developed a proven track record of delivering new client programs to brief, on time, and to a high standard. My team and I delivered exceptional client service with the result of an NPS score improvement from 48 to 80 during my tenure.

• Client Success Manager

  • Sep 2015 - Jan 2018

  Reward Gateway provides employee engagement technology to the world’s leading companies. Over 1,800 clients including American Express, Groupon, Yahoo!, IBM and McDonald’s use the company’s products to attract, engage and retain the best employees. The company’s products power employee communications, employee recognition, and employee benefits through a single employer-branded hub called SmartHub®.As a Client Success Manager I managed 40 accounts, helping to drive usage and interaction through their platforms, with the long-term strategic goal of boosting employee engagement and productivity, and reducing turnover. With a broad portfolio (including McDonald's, Nasdaq, Groupon, P&G and Deutsche Bank) across many industries, I worked closely with my contacts to gain a full understanding of their respective workforce demographics and formed long-term engagement strategies around these, continuously measuring their success through Management Information analysis.As a CSM I was the liaison with all areas of the Reward Gateway business, working particularly closely with our Implementation, Client Support, Design, Product and Development Teams, in order to ensure the smooth running of accounts within my portfolio. I also attended proposal meetings with our Consultants, for which we created and then presented a bespoke solution for prospective clients.I was offered the chance to relocate to Reward Gateway's Sydney office, and did so after 18 months in the role.



VeryFirstTo

• Retail

• Marketing Manager

  • Jul 2014 - Aug 2015

  As Marketing Manager I curated or wrote all retail and editorial website content. I managed VeryFirstTo's affiliate marketing program and affiliate relationships, as well as independent transactional arrangements partnerships with high-end brands. I was responsible for editing and publishing biweekly e-newsletters and a monthly e-magazine, VeryFirstTo Know.As well as maintaining fruitful business relationships I also continuously researched, approached and pursued opportunities to work with new companies, liaising with their teams to arrange the most mutually beneficial agreements possible. I managed these projects from inception to completion, and where possible and relevant to our business goals I made arrangements to continue the partnerships in a more permanent fashion.In addition to transactional and editorial responsibilities, I worked with luxury agencies and venues to organise exceptional events for members to attend. These included but were not limited to Hospitality PR agencies, bars, restaurants, hotels and art galleries. I recruited, trained and managed interns to ensure a strong team with maximum support. During my time at VeryFirstTo I contributed to a membership increase from 36,000+ to 172,000+.

• Marketing Executive

  • Oct 2013 - Jun 2014

  Responsible for managing VeryFirstTo's affiliate marketing program and affiliate relations, as well as independent transactional partnerships. As Marketing Executive I also oversaw the majority of site curation and published biweekly newsletters and e-magazine to 113,000+ subscribers. I completed regular research on new luxury products, experiences and brands, and worked with luxury agencies and companies to organise events. I recruited, trained and managed our interns over their three-month periods with the company.

• Intern

  • Sep 2013 - Sep 2013

  I took on a full-time internship at VeryFirstTo to gain valuable experience in this vibrant start-up, and was offered the chance to move into a Marketing Executive role after a few weeks.