Experience

UniTek Global Services

• United States
• Telecommunications
• 1 - 100 Employee

• Manager of Operations Finance

  • Jun 2019 - Present

• Accounts Receivable Analyst

  • Dec 2017 - May 2019



ImprimisRx® - A Harrow Company

• United States
• Medical Practices
• 1 - 100 Employee

• Manager, Imprimis Cares

  • Jul 2016 - Mar 2017

  •Managed the Imprimis Cares program serving as the primary point of contact for assisting patients and physicians with complex insurance benefits challenges for non-formulary prescriptions, monitoring and reporting on key success metrics, and holding weekly meetings with cross-functional team members. •Managed the day to day operations of a multi-site customer service and pharmacy claim operation as well as data entry and adjudication services for 4 pharmacies for various healthcare fields. •Created SKU rationalization for the Chief Operating Officer using data-driven analysis, resulting in the removal of 80% of company pharmacy products deemed unprofitable. •Successfully implemented standard operating procedures, basic workflows, and reporting for the Customer Service and Pharmacy Departments that were previously non-existent. •Increased brand promotions by creating data analytics and presentation materials for Marketing Department to share with external vendors. •Provided hands on escalation support consulting with patients, physician offices, pharmacists, and external vendors to inspire customer loyalty and deliver best in class customer service. Show less



Philidor Rx Services

• Retail
• 1 - 100 Employee

• Manager, Claims Processing

  • Nov 2013 - May 2016

  •Advanced a department from 5 to 250 employees while managing the day to day operations of a multi-site pharmacy adjudication service for 7 pharmacies processing 15k prescription daily. •Innovated standard operating procedures for the Claims Processing, Pharmacy, and Logistics departments to ensure orders were processed seamlessly from order initiation through order completion. •Lead a 3 tiered leadership structure with excellent management skills to coach and mentor current leadership as well as identify future leadership. •Proactively coordinated hiring efforts and on-boarding programs to increase staff while maintaining company productivity helping reduce mandatory overtime and eliminating $4m annually in overtime labor costs and improving business development. •Created the internal Pharmacy Claims Help Desk to assist with all escalated Customer Service and Pharmacy Department needs, and ensure customer orders, deliveries and returns are processed seamlessly. •Traveled on-site to pharmacy specific locations to assist with routine pharmacy benefit manager audits and identify and resolve common pharmacy claim billing issues. Show less