Kevin Clark
Tier 1 Specialist at Century College- Claim this Profile
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English -
Topline Score
Bio
Todd Erdman
Kevin is a hard and intelligent worker and it shows in class as well. He is friendly and helpful when working with others too.
Todd Erdman
Kevin is a hard and intelligent worker and it shows in class as well. He is friendly and helpful when working with others too.
Todd Erdman
Kevin is a hard and intelligent worker and it shows in class as well. He is friendly and helpful when working with others too.
Todd Erdman
Kevin is a hard and intelligent worker and it shows in class as well. He is friendly and helpful when working with others too.
Credentials
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Microsoft Technology Associate Network Fundamentals
CertiportFeb, 2012- Oct, 2024 -
Microsoft Technology Associate Security Fundamentals
CertiportFeb, 2012- Oct, 2024 -
Microsoft Technology Associate Windows Operating System Fundamentals
CertiportFeb, 2012- Oct, 2024
Experience
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Century College
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United States
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Higher Education
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400 - 500 Employee
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Tier 1 Specialist
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Nov 2019 - Present
Provide IT technical support directly to faculty and staff of Century College. Desktop support, application support, imaging, classroom technology, hardware repair, audio/video support. Provide IT technical support directly to faculty and staff of Century College. Desktop support, application support, imaging, classroom technology, hardware repair, audio/video support.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Consultant Agent
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Nov 2015 - Dec 2021
Accomplishments:• First in precinct sales metric for the month of January 2016.• 13th in market in sales metric out of 200+ Geek Squad agents for the month of January 2016.• Received an excellent score and reviews on Geek Squad’s customer satisfaction feedback program.Responsibilities:• Engage customers using selling skills to provide solutions to their technology challenges.• Provide IT help desk and phone support.• Maintain, repair, and service client technology and devices. • Work with the sales team, explaining services and technology to help them achieve business goals.• Educate clients and provide walk-out-working solutions.• Strong focus on quality customer service in the stores and on the telephone. • Requisition and maintain supplies needed for daily operations. • Perform backup for other Geek Squad Agents duties and customer service processes. • Stay current on the latest technology trends. Show less
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Advanced Repair Agent
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Apr 2016 - Dec 2017
Accomplishments:• Received numerous positive comments from clients from Geek Squad’s customer satisfaction feedback program.• Received Geek Squad Platinum status symbolizing excellence and completed advanced Geek Squad training.Responsibilities:• Maintain, repair, and service products aligning with customer’s definition of fix.• Provide IT help desk and phone support.• Managed an international team of employees remotely, emphasizing strong customer service and teamwork.• Engage customers using selling skills to provide solutions to their technology challenges.• Maintain, repair, and service client technology and devices.• Work with the sales team, explaining services and technology to help them achieve business goals.• Educate clients and provide walk-out-working solutions.• Strong focus on quality customer service in the stores and on the telephone.•Responsible for managing efficient workflow and resource allocation on a daily basis.• Requisition and maintain supplies needed for daily operations.• Perform backup for other Geek Squad Agents duties and customer service processes.• Stay current on the latest technology trends. Show less
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Dollar Tree Stores
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Retail
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700 & Above Employee
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Assistant Manager
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Nov 2009 - Dec 2015
Assistant Manager for the Minnesota and Wisconsin region. 2009 - Present. Accomplishments: • Personally trained and developed twelve employees in the operation of registers, company policies and customer service to maximize sales and productivity over a four year period. • Maintained a 9 out of 10 store rating on customer satisfaction surveys by working with our sales team to ensure customer satisfaction in all our transactions. • Troubleshot store level network connectivity issues and end user computing problems, often saving the company a technical support phone call. • Performed store level computer hardware upgrades and installed new office equipment. • Created and maintained strong visual displays of merchandise to generate sales and promote areas of special interest. Responsibilities: • Functioned as the Manager on Duty resolving customer and store related issues on a regular basis as well as performing opening and closing store duties. • Liaison between our corporate office and our employees on frequent updates to policy and procedures. • Responsible for creating efficient workflow processes and resource allocation on a daily basis. • Accountable for our stores metrics on a weekly and monthly basis including sales and measurable workflow. • Responsible for ordering new merchandise for the store from our distributors while monitoring stock for potential sales growth. • Managed and trained employees emphasizing strong customer service and teamwork • Strong focus on quality customer service in the stores and on the telephone. • Accountable for the monies collected from business transactions including balancing receipts and preparing cash deposits. • Requisition and maintain supplies needed for daily operations. Show less
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Batteries Plus
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United States
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Retail
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700 & Above Employee
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Battery Expert
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Apr 2010 - Aug 2010
• Led all staff in individual sales statistics in the district of seven stores and twenty nine employees for two months. • Improved Wi-Fi network security by implementing passwords and WPA2 encryption. • Knowledgeable about store operations and battery technology. • Performed in store repair of laptop computers and UPS devices. • Responsible for the daily distribution of new merchandise to the sales floor and backroom • Responsible for finding the best solution for each customer's problem with a strong focus on quality customer service both in the store and on the phone. • Accountable for the monies collected from business transactions including balancing receipts and preparing cash deposits. • Assisted customers as a top priority to all other activities. • Maintained a clean, functional work environment. Specialties: Troubleshooting, Battery Technology, PC Repair, Software Troubleshooting, Windows XP, Printers, Mobile Devices, Wi-Fi, Wireless configuration, Inventory Management, Inventory Control, Time Management, Documentation, Technical Documentation, People Skills, Issue Resolution, Highly detail Oriented, Integrity, Organization, Physical Security, Reliable, Dependable Team Player, Customer Service, Customer Satisfaction, Team Work, Sales. Show less
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Burger King
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United States
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Restaurants
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700 & Above Employee
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Team Member
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Jul 2008 - Oct 2008
• Help monitor cash handling, inventory, product turn, payroll costs and loss prevention • Inspire and coach associates to consistently deliver exceptional guest service • Maximize repeat business by implementing guest service survey’s and promotions • Maintained a neat and well organized work environment. • Knowledgeable about menu options and store operations. Specialties Customer Service, Retail Sales, Team Work, Creative Problem Solver, Product Management, Issue Resolution, Visual Branding, Store Operations, Dependable Team Player, Customer Service, Customer Satisfaction, Team Work, Sales, Inventory Management, Organization Show less
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Jimmy John's
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United States
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Restaurants
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700 & Above Employee
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Sandwich Artist
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May 2007 - Aug 2007
• Help monitor cash handling, inventory, product turn, payroll costs and loss prevention • Inspire and coach associates to consistently deliver exceptional guest service • Maximize repeat business by implementing guest service survey’s and promotions • Maintained a neat and well organized work environment. • Knowledgeable about menu options and store operations. Specialties Customer Service, Retail Sales, Team Work, Creative Problem Solver, Product Management, Issue Resolution, Visual Branding, Store Operations, Dependable Team Player, Customer Service, Customer Satisfaction, Team Work, Sales, Inventory Management, Organization Show less
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University of Northwestern — St. Paul
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United States
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Higher Education
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500 - 600 Employee
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IT Support Technician
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Aug 2006 - May 2007
• Responsible for providing remote support for 1,700 users as tier one help desk support. • Provided software installation, operating system installation and virus removal. • Accountable for finding solutions to student and faculty technical problems. • Strong focus on quality customer service both in person and on the telephone. • Performed on site support and repair for faculty members and computer labs. • Created service request tickets and documentation for completed work. • Followed up with customers to ensure hardware/software fixes continued to work. • Maintained positive relationships through direct interaction with students, faculty and staff. Specialties: Troubleshooting, Help Desk Support, Customer Support, Computer Hardware, PC Assembly, PC Repair, Software Troubleshooting, Backup and Recovery, Remote Support, Software Support, Software Configuration, Windows XP, Field Technician, VoIP, Printers, Mobile Devices, Wi-Fi, Wireless configuration, Remote Desktop, Time Management, Documentation, Technical Documentation, People Skills, Issue Resolution, Highly detail Oriented, Integrity, Organization, Physical Security, Reliable, Dependable Team Player, Customer Service, Customer Satisfaction, Software Installation, Technical Support, Hardware Installation, Team Work Show less
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Education
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2011 - 2014
Inver Hills Community College
Associate's Degree, Computer Networking and Security -
2006 - 2008
Northwestern College
General Studies
Community
