Digital Forensics Network Manager

• Aug 2019 - Present

Tax Consultant / Preparer

• Dec 1999 - Present

• Prepare 200+ individual income tax returns for filing. • Utilize TaxACT and TurboTax preparation as well as Microsoft Excel and Intuit Quicken accounting database software to prepare returns and store data. • Secure client's personally identifying information (PII) with encrypting software such as WinZip and two-factor authentication. • Seek out optimal tax deduction options for each client. • Evaluate accounting requirements during discovery meetings with potential clients. • Complete monthly, quarterly, and annual bank reconciliations for clients. • Proactively network and market business to develop customer base and increase small business clientele. • Analyze tax documents, determine deductions, and prepare both Federal and State tax returns. • Informed clients of tax options and fee structure. • Compute financial statements and handle client inquiries. • Review current and deferred tax accounts. • Evaluate monthly tax provisions and compute tax credits. • Conduct industry research and financial analysis. • Analyze and resolve state tax discrepancies and account issues. • Produce and verify tax rate notices, rate projections and annual reports. • Continuously research applicable tax information to improve knowledge and better serve customers. Show less

Digital Forensic Technician

• Jul 2018 - Aug 2019

Systems Administrator

• Aug 2016 - Jul 2018

IT Field Services Technician

• May 2016 - Aug 2016

Provides Tier II level user support, solving technical problems and investigating elevated issues; seeking and implementing solutions to complex problems. Maintains, analyzes, and troubleshoots computer systems, networks, and security controls. • Responsible for on-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of DoD-approved desktops, laptops, printers, and mobile devices. • Interacts directly with customers at field locations in accordance with HP’s established policies and procedures to provide on-site desk side support. • Confirms and prioritizes project plans and deliverables with the customer. • Manages multiple support calls in various stages of the help desk ticket lifecycle while providing exceptional customer service from submission to completion. Show less

Programmer and Maintenance Specialist

• Apr 2014 - Apr 2016

Maintained the broadcast automation systems for the studio and automatic transmission systems for the transmitter plant. Set up and tested equipment in the facility. Edited facilities and rectified technical faults in order to be operationally ready for broadcasting. • Maintained the equipment and supervised production, broadcast and satellite transmission to ensure timely broadcasting without any disruption or poor quality of transmission • Arranged music systems at 100+ performance locations and events by making arrangements for appropriate power supply and wiring • Repaired hardware, software and other broadcast technology systems valued at $10K Show less

Manager

• Aug 2012 - Nov 2015

• Maintained a successful barbershop, which served over 16K clients and grosses over $5K on a weekly basis. • Supervised licensed barbers and apprentices to ensure they are working according to licensing requirements and the shop’s protocols. • Provided leadership, guidance, and mentorship to fellow employees and clients. • Collected booth rent from other operators in the shop. • Negotiated numerous contracts and achieved solid revenue growth. • Advertised and marketing for business solutions and revenue. • Developed shop policies – which eliminated customer complaints and increased profits. • Prepared financial statements, monthly reports/reconciliations, analyzed expense reports, and integrated technology to facilitate accounting tasks. • Compiled analysis of monthly revenue used by property owner to evaluate the company’s financial performance. • Cut and style hair and beards according to clients’ instruction. • Assumed responsibility for the upkeep and cleanliness of workstations. Show less

Operations Manager, Immunizations Clinic

• Feb 2010 - Aug 2012

Supervised 15 immunization back-up technician that supported all deployment processing lines in Allergy/Immunizations Clinic. Provided immunization ready status for 60 unit deployment managers through 50 vaccine reports to ensure training requirements were met. Provided crucial immunizations, which allowed 3.5K personnel to be deployment ready.• Tracked vaccination status for 12K beneficiaries resulting in 98% personnel up to date on immunizations• Maintained and ordered adequate immunization stock levels for infant to geriatric patients valued at $250K• Verified 1K medical records and 10K shots with 0% errors• Created a new flu shot operations plan that reduced patient wait time by 50% with 0% administration errors• Scheduled shots for 759 children, which increased pediatric vaccine rate and reduced viral illness by 10% Show less

Computer Technical Support Specialist

• Oct 2005 - 2012

Installed and configured cable/DSL modems. Provided data migration services and configuration. Identified and removed computer viruses and provided major repairs in accordance with outside vendors. • Performed 1K+ hardware/software installation and configurations on PC and Mac computers, printers and wireless routers/devices/print servers• Installed, configured, and maintained DoD-approved communications software on 200+ government computers and configured the network to allow proper user access• Responsible for both classified and unclassified computer system stability through the use of DoD-approved, government-furnished operating systems and software• Configures Microsoft Outlook and manages personal folders in all versions of Outlook• Provided support of 150 user facility, including hardware break/fix, application troubleshooting and instruction of equipment• Installs, configures, and maintains security software on military computer systems. Repairs and maintains desktop and laptop hardware• Analyzes user requirements and statistics to identify trends and resolve performance issues• Coordinates and approves updates of the site administration documentation• Keeps abreast of emerging operational tools, techniques, and technologies• Troubleshoot Windows PCs, MAC OS X, iOS and Android operating systems Show less

Program Manager, Vehicle Operations and Equipment

• Feb 2005 - Jan 2010

• Created pre-deployment vehicle operations and flight line training program and successfully trained 15 servicemen prior to deployment.• Led a flight line crew of 14 and facilitated successful launch/recovery of 38 missions.• Evaluated 6.8K war-wounded veteran and civilian patients and supervised care.• Organized and assisted with orientation and training programs for 120+ tri-service medical personnel.• Supervised maintenance and use of ambulatory vehicles valued at >$1M.• Created and managed tracking system for the Aeromedical Staging Flight (ASF) resources and equipment valued at $664K. Show less

Pediatrics Program Director

• Dec 2003 - Jan 2005

• Supervised seven medical technicians while providing care in a Level II emergency department that treated 30,000+ patients annually. • Ensured the security and appropriate use of assigned medical equipment valued at $650K.• Taught 10 Phase II/III students comprehensive emergency procedures.• Recaptured $35K in third party collections.• Acted as Ambulance Crew Chief and responded to 385K visitors.