Experience

Closing USA

• Real Estate
• 1 - 100 Employee

• Senior Product Support Specialist

  • Jan 2019 - Present

  Oversee the Order Entry Team. Manually create/process mortgage refinance, foreclosure and REO orders. Responsibilities include data entry, verifying, researching and the tracking of both new orders as well updates on existing files. Compile/modify job aids and procedures as well as provide training of team members and back up personnel. Resolve escalated issues on a daily basis.

• Product Support Specialist

  • Oct 2017 - Present



Able Services

• United States
• Facilities Services
• 700 & Above Employee

• Concierge

  • Jul 2016 - Aug 2017

  Provided physical security for employees and company assets located in a Class A office building on a 14 acre campus. Responsibilities include regulating building access, alarm monitoring and daily inspections of the building/grounds. Assisted various contractors with on-site projects. Performed basic maintenance in the absence of a facility manager. Escalated all building issues upon detection. Provided physical security for employees and company assets located in a Class A office building on a 14 acre campus. Responsibilities include regulating building access, alarm monitoring and daily inspections of the building/grounds. Assisted various contractors with on-site projects. Performed basic maintenance in the absence of a facility manager. Escalated all building issues upon detection.



Mel's Army Navy Center

• Pearl River, NY

• Sales Associate

  • Jun 2015 - Jul 2017

  Assisted patrons with purchases of shoes, clothing and outerwear. Handled cash and credit card transactions. Performed inventory and stock duties. Issued New York State hunting and fishing licenses. Assisted patrons with purchases of shoes, clothing and outerwear. Handled cash and credit card transactions. Performed inventory and stock duties. Issued New York State hunting and fishing licenses.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Corporate Security

  • Jul 2015 - Jul 2016

  Provided physical security for employees and company assets located in a Class A office building on a 14 acre campus. Responsibilities included the operation of CCTV for surveillance, regulating building access, alarm monitoring and regular patrols and inspections of the grounds and office areas. Provided physical security for employees and company assets located in a Class A office building on a 14 acre campus. Responsibilities included the operation of CCTV for surveillance, regulating building access, alarm monitoring and regular patrols and inspections of the grounds and office areas.



Claims Recovery Financial Services, LLC

• Financial Services
• 1 - 100 Employee

• Foreclosure Claims Prep Specialist

  • Dec 2014 - Mar 2015

  Prepared foreclosure claims for processors by compiling required supporting documentation from respective government and client databases. Reviewed existing electronic files and corresponding checklists for accuracy. Purged incorrect data and identified/retrieved missing components from files. Prepared foreclosure claims for processors by compiling required supporting documentation from respective government and client databases. Reviewed existing electronic files and corresponding checklists for accuracy. Purged incorrect data and identified/retrieved missing components from files.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• New York City / New York State Customer Service Representative

  • Jan 2006 - Jun 2014

  Worked as part of a dedicated team fielding calls for New York State and New York City high touch accounts. Entered orders via phone, email, fax and mail, assisted with pricing/availability of items, product research and invoice reconciliation. Resolved customer complaints. Maintained NYC agency expenditure database utilizing Excel. Assisted with the transition to online ordering by creating and updating user profiles. Provided initial technical support for e-commerce issues. Worked as part of a dedicated team fielding calls for New York State and New York City high touch accounts. Entered orders via phone, email, fax and mail, assisted with pricing/availability of items, product research and invoice reconciliation. Resolved customer complaints. Maintained NYC agency expenditure database utilizing Excel. Assisted with the transition to online ordering by creating and updating user profiles. Provided initial technical support for e-commerce issues.



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• HRS Specialist I

  • Mar 2003 - Jun 2005

  Processed new client kits to ensure accuracy of information and inclusion of all required paperwork. Compiled/organized mandated documentation for federal, state and local tax agencies. Monitored the Operations Support Field Line for time-sensitive issues submitted by branch locations. Trained new specialists on an individual and group basis. Processed new client kits to ensure accuracy of information and inclusion of all required paperwork. Compiled/organized mandated documentation for federal, state and local tax agencies. Monitored the Operations Support Field Line for time-sensitive issues submitted by branch locations. Trained new specialists on an individual and group basis.



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Sep 1998 - Mar 2002

  Maintained local and long distance residential accounts in a high-volume inbound call center. Scheduled appointments, processed orders/payments, provided bill explanation and consultative sales of features/products. Functioned in a lead representative role providing technical support/instruction for long distance consultants. Investigated credit requests to determine validity and accuracy. Served as acting supervisor for escalation calls. Conducted post-training and created procedural materials for new representatives. Show less



North Country Sports

• Potsdam, NY

• Sales Associate

  • Apr 1998 - Aug 1998

  Assisted customers with purchases. Processed all payment transactions. Packaged and shipped equipment to respective clients. Created and maintained bulletin boards for the promotion of local sports programs and events. Updated window displays to feature current sales items. Assisted customers with purchases. Processed all payment transactions. Packaged and shipped equipment to respective clients. Created and maintained bulletin boards for the promotion of local sports programs and events. Updated window displays to feature current sales items.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Sales Representative

  • Dec 1997 - Feb 1998

  Generated sales leads via phone and personal contacts. Scheduled appointments, conducted informative presentations and interviews with potential clients. Proposed and effected the sale of financial products. Generated sales leads via phone and personal contacts. Scheduled appointments, conducted informative presentations and interviews with potential clients. Proposed and effected the sale of financial products.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Lead Site Representative

  • Nov 1993 - Jun 1996

  Performed intermediary role between site manager and representatives to ensure quality service in mail distribution, reproduction and shipping/receiving for a large corporate account. Responsible for the ordering of office supplies, resolving problems between the client and the staff and new hire training. Performed intermediary role between site manager and representatives to ensure quality service in mail distribution, reproduction and shipping/receiving for a large corporate account. Responsible for the ordering of office supplies, resolving problems between the client and the staff and new hire training.



Mel's Army Navy Center

• Pearl River, NY

• Sales Associate

  • 1988 - 1996

  Assisted customers with purchases of shoes, clothing, sporting goods and military surplus items. Handled payment transactions, returns, inventory duties and the issuing of sporting licenses. Assisted customers with purchases of shoes, clothing, sporting goods and military surplus items. Handled payment transactions, returns, inventory duties and the issuing of sporting licenses.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• U.S.Customs Inspector

  • Jan 1987 - Dec 1987

  Briefed individuals, prepared and processed all mandated forms in accordance with regulations. Examined an average of 140 U.S. bound shipments of personal goods monthly to ensure compliance to customs specifications.

• Security Specialist

  • Jan 1984 - Dec 1986

  Worked as part of a four-man fire team to provide physical security for nuclear weapons and critical components either in route or exposed for maintenance throughout the state of Montana.