Experience

Proficio

• United States
• Computer and Network Security
• 100 - 200 Employee

• Global Sr. Director of Human Resources

  • May 2016 - Present

  Proficio is an award-winning provider of always-on cybersecurity protection services and a leader in the Managed Detection and Response (MDR) market. We help our customers manage complex security operations, reduce the risk of a security breach, and meet compliance mandates. Unlike “old school” Managed Security Service Providers (MSSPs), we deliver highly accurate alerts with full visibility to an organization’s security posture, and we automate the response to high priority security attacks. We act as an extension of our customers’ IT security teams and protect data, applications and networks from the endpoint to the cloud. Proficio Advantages: • 24x7 Extension of Your IT Security Team. • Accuracy of Security Alerts. • Faster Time to Detection and Response. • Defense Against APTs. • Situational Awareness. • Customized Flexible Solutions. • Hybrid SOC-as-a-Service Models. Please visit us at www.proficio.com for more information.



University of Massachusetts

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Dec 2015 - Present

  I teach Graduate and Undergraduate courses in Business and Professional Studies. I have taught courses covering Becoming an HR Strategist, Workforce Planning and Employment, Strategic Staffing, Succession Planning, Conflict Resolution, Legal Issues in Human Resources, Total Rewards and Globalization and Diversity. I teach Graduate and Undergraduate courses in Business and Professional Studies. I have taught courses covering Becoming an HR Strategist, Workforce Planning and Employment, Strategic Staffing, Succession Planning, Conflict Resolution, Legal Issues in Human Resources, Total Rewards and Globalization and Diversity.



Eastridge Workforce Solutions

• United States
• Staffing and Recruiting
• 500 - 600 Employee

• Regional Managing Director/Area Director | Workforce Recruitment

  • Jan 2014 - May 2016

  Managed the daily operations in the Technology & Engineering and Manufacturing & Distribution/Administrative Divisions. Managed the budgets, Profit and Losses Report, and the overall profitability of the divisions. Implement successful workforce planning strategies, tools, and techniques. Strategic Staffing, Workforce Planning & Employment, Succession Planning, Full cycle recruiting based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses. Built organizational capacity by raising visibility within the local markets and maximizing networking opportunities. Managing and personal involvement in meeting the assigned annual goals. Designed and implemented an organizing model and strategic plan at the local level to grow the business within each division. Tracked and analyzed growth, including providing regular updates to the President and Owner/CEO and continuously improved strategy based on trends. Recruited, lead, coached, developed, and retained employees which included creating and implementing strategies and assuming responsibility for their professional growth and development. Developed strategic, trusted advisor relationships with C-level executives and B-level executives by driving Client Satisfaction that leads to increased growth and financial performance. Responsible for creating strategic and tactical plans to uncover and increase revenue. Additional tasks include infiltrating and influencing decision makers at the highest levels and leverage these relationships to introduce the firms practice areas and create and pursue selling opportunities.



Yoh, A Day & Zimmermann Company

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Branch Operations Manager

  • Jun 2010 - Jan 2014

  Managed the daily operations for the Information Technology & Engineering and Life Sciences business center teams. Optimizing team performance to attain business center financial goals, including, but not limited to: gross margin attainment, metrics reporting and database integrity. Built, managed, qualified, and maintained a portfolio of clients and prospective clients that were aligned with my market strategy. Built business that included time and territory management, business development, fulfillment, personal sales and proposal presentation to clients. Consistently exceeded Client and Talent expectations of service by following Operational Standards and offering innovative and creative employment solutions. Implement successful workforce planning strategies, tools, and techniques. Full cycle recruiting based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses. Strategic Staffing, Workforce Planning & Employment, Succession Planning, Performance managed staff to quality and quantity performance metrics. Attracted, hired, trained, developed, motivated and retained staff. Managed the negotiation with contracts and terms & conditions with clients/consultants to ensure optimum pricing. Effectively managed the budgets, Profit and Losses Report, and the overall profitability of the divisions.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Branch Manager

  • Oct 2009 - Jun 2010

  Responsible for identifying and attracting talent to the organization. Managed, developed, and provided opportunity for individual growth and maintained the overall culture in the branch for the Accountemps and Officeteam divisions. Increased the branch revenue consistently with Robert Half International targets while providing quality service to both clients and job seekers. Built business that included time and territory management, business development, fulfillment, personal sales and proposal presentation to clients. Created a pipeline of business, built strategic alliances and developed business leads while managing strategic client relationships. Built the infrastructure of the branch by hiring and retaining the best talent available in the market. Provided training and development for the branch. Implement successful workforce planning strategies, tools, and techniques. Full cycle recruiting based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses. Strategic Staffing, Workforce Planning & Employment, Succession Planning, Partnered with division directors and individual staffing managers to establish their monthly growth targets and developmental objectives. Clearly communicated the strategic direction and vision of the company.



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Senior Branch Manager

  • Sep 2004 - Oct 2009

  Developed agents to ensure sales and operational excellence that lead to measurable results. Built, managed, qualified, and maintained a portfolio of clients and prospective clients that was aligned with my market strategy. Built top of mind awareness through effective phone calls and in-person visits, which fostered a consultative relationship and increased business with the client. Effectively recruited, interviewed, retained, coached and developed Talent (temporary employees) understanding their needs and helping them meet their professional goals. Implement successful workforce planning strategies, tools, and techniques. Full cycle recruiting based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses. Strategic Staffing, Workforce Planning & Employment, Succession Planning, Marketed the employee’s skills, knowledge and abilities to the right companies so that I can make the best match for my Client and the Talent. Consistently exceeded Client and Talent expectations of service by following Randstad’s Operational Standards and offering innovative and creative employment solutions. Built a pipeline of potential internal employees through community networking. Responsible for filling any open internal positions within the branch through partnership with HR Business Partner and Area Vice President by identifying and recruiting new Associate Agents and Agent level candidates as needed. Effectively achieved profitable sales development and growth through management and development of direct reports. Effectively managed the day to day operations and the profitability of my branch. Built business that included time and territory management, business development, fulfillment, personal sales and proposal presentation to clients.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Jan 2001 - Sep 2004

  Responsible for all facets in running the daily management business operations. Ensured the execution of corporate business' goals and strategies by driving performance in the areas of customer service, employee development, sales, market expansion, profitability, and cost containment. Maintained day-to-day written and verbal communications among area managers and with hundreds of clients and accounts involving multiple demands and requests. Supervise, develop, and motivate Management Trainees and Management Assistants. Implement routine sales and service calls with local accounts, dealerships, and insurance agents. Created an enthusiastic and team oriented environment to accomplish profitable results. Managed a fleet consisting of 375 vehicles and distributed appropriately between central branch and 3 satellite locations. Received the Area MVP award for employee excellence along with the Corporate Marketing Award for Marketing Excellence. Successfully completed Enterprise Management Qualifying Interview within above average time frame. Qualified for Players Club several times, this is extended to employees whose sales are above 60 percent each month. Secured a large account for the organization that resulted in over $80,000 dollars in one month of revenue for the company among other top revenue generating accounts which I received the Sales Marketing Award.



MicroAge

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Corporate Training Manager/Distribution Supervisor

  • Jul 1993 - Sep 2000

  Allocated and managed outbound logistics, managed and trained all associates, new employee training, gave tours of facility to prospective partners/alliances. Strategic training in all facets of the daily business operations with planning and execution. Responsible for the supervision and training of all associates, new employees, and temporary employees. Responsible for the daily operations and work assignments in the outbound picking and shipping departments. Trained associates on ISO procedures and employees on certifications and licenses. Completed the following classes: Quality Education System, Managing for Productivity, Train the Trainer, Accident Prevention, OSHA Compliance, Stress Management, Performance Coaching, Behavioral Interviewing and Sexual Harassment Prevention. Received outstanding leadership, certificate of merit and perfect attendance awards.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Airborne Infantry - 11Bravo

  • Aug 1986 - Aug 1992

  Graduated from Advanced Infantry Training. Graduated with honors at the top of my class from the Non-commissioned Officer Academy completing the Primary Leadership Development Course. Infantry Squad Leader, responsible for carrying out the mission. Responsibilities include but not limited to the overseeing of the maintenance of the squad's weapons and equipment, and tactically deploying the squad during missions and patrols. Received Expert Infantryman’s Badge, Airborne Wings, Expert Grenade Badge, Expert Rifle Badge, Army Commendation Medal, Army Achievement Medal, Army Service Ribbon, National Defense Service Medal, Army Overseas Service Ribbon, Humanitarian Medal and a Good Conduct Medal.