Mitch S. Žaralegui

Channel Manager at World Education.net
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Certification, Strengths Finders (Personality Assessments, Employee Development, Education and Leadership Coaching).
    Azusa Pacific University Noel Academy for Strengths
  • Discovering Personality with Big 5 Model with Dr. Jordan B. Peterson
    Dr. Jordan B. Peterson

Experience

  • World Education LLC
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Channel Manager
      • Jul 2017 - Present

       Conceptualized and created from scratch, a brand-new division within the organization for Vocational Rehabilitation in 2017. Developed all processes related to a centric marketing plan that spanned the California region, enabling enrolments for SJDB counselors via a voucher triangle project.  Project success was proven through the production of over $100k enrollment revenue, generated through 520+ transactions with an above 50% closing ratio within 37 months. Continuously improved processes and scaled operations to achieve $1m of enrolment sales within 3 years.  Created joint venture style relationships with Return to Work Counselors, Workforce Development, MYCAA and military that enabled a symbiotic relationship with over hundreds of attorneys, career centers and clients to enroll at local SoCal university adult education programs.  Closely evaluated all aspects of clients’ abilities, interests, experiences, skills, health, and education, to provide high level and individual counseling/coaching and help them adjust to their disability/injury.  Created rehabilitation or treatment plans based on clients’ unique assessment to maintain a high client satisfaction rating over tenure.  Assist clients in creating development strategies and adjusted program to their limitations based on personality and coaching results. Continuous process improvement stratagem effectiveness proven through reducing end-to-end client servicing time yearly.  Located best fit resources, such as wheelchairs or computer programs, and support services that helped clients live and work more independently. These efforts reduced client equipment costs by at least 10% when compared to other service providers.  Aided clients in resume, and cover letter writing to help them obtain a job and assisted in identifying job leads based on their Strengths and Personality Assessment profiles (Myers-Briggs & Gallup Strengths finders). Show less

  • Cengage Education
    • Temecula, Ca
    • Admissions Counselor
      • Feb 2017 - Jun 2017

       Obtained client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements for colleges and universities in the US.  Ensured the highest quality student experience from an individual’s first contact with the school through his or her initial enrollment by leveraging our processes and infrastructure.  Generated student enrollments by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process.  Completed required reports regarding sales and sales campaigns, market feedback and team territory management activities.  Maximized sales conversations using a proven sales methodologies and time management techniques.  Managed pipeline to meet/exceeded all assigned revenue and enrollment objectives. Show less

  • Joined Inc. - Oral Roberts University
    • Irvine
    • Program Representative
      • Nov 2014 - May 2015

       Engineered and drove positive change while managing projects and leading teams at both tactical and strategic levels. Streamlined Enrollment Management by concentrating on effective leadership techniques and constantly improving policies and procedures to reflect current and industry benchmarked best practices.  Intimately analyzed the requirements of all prospective enrollments by calling over 100 students daily and providing best fit products and services to best meet their educational and career needs. Followed through by providing close guidance throughout the enrolment process.  Diligently submitted all required reporting documentation related to operational performance and sales campaigns within the specified timeframe always. Show less

  • Azusa Pacific University
    • Higher Education
    • 700 & Above Employee
    • Program Representative
      • Feb 2013 - Oct 2014

       Consistently exceeded sales and client management goals, increasing enrollment, visibility, popularity, and profits for two Bachelor’s completion programs and one Master’s program.  Advertised the university and Adult Education programs, devising a marketing plan to increase APU’s regional presence.  Increased enrollment at the Murrieta Regional Center 52% in 10 months by closing 58% of one-on-one sales opportunities sourced by MSZ and converting 35% of contacts.  Enhanced the university’s overall financial success by employing exceptional business development skills, recruiting, processing, and registering new students to personally double the program’s profitability.  Earned APU a reputation as an academic leader in the area by creating a successful marketing plan for the School of Adult and Professional Studies that closely aligned with the university’s mission and ethos.  Closely collaborated with support staff and management to build team rapport, with team, developing a standard for customer service to ensure all university objectives and goals were consistently met or surpassed.  Strengthened relationships with local community colleges, military/veterans, law enforcement, and civic organizations to drive enrollment, leading all program representatives by 300%.  Established six groups in nine months while closing more than 30% of sales opportunities and maintaining an 11% attrition rate.  Supported the university's Professional Studies and Adult Education programs by implementing strategies that expanded their enrollment and drove growth, revenues, and profitability. Show less

  • Bank of America Home Loans
    • San Diego, Temecula, California
    • Retail Sales Manager and Loan Officer
      • Jun 2005 - Dec 2011

       Served as a leader for 10 loan officers and one administrative assistant, assisting and supporting them in with achieving their personal and professional goals.  Increased office sales 10% by implementing weekly staff coaching sessions.  Worked collaboratively with the Operations Department to form a comprehensive understanding of employee needs, executing necessary staff enhancements which led to a 15% sales increase.  Proactively managed and engaged 500+ customers, maintaining exceptional client and partner satisfaction rates. Show less

  • San Diego County Credit Union
    • United States
    • Banking
    • 400 - 500 Employee
    • Financial Services
      • Mar 2004 - Apr 2005

      As a member of San Diego County Credit Union, there a conscious effort to consistently deliver professionalism, positive, and an ethical effort. As a financial services representative with SDCCU, worked with individuals and businesses to create financial strategies and recommendations to achieve and exceed goals. As a financial representative, there were economic factors and the client’s financial standing to consider in the analysis of a company. Furthermore, some common tasks for financial representative include studying the financial statements of clients, potential investment opportunities, researching individual or business loan potential, forecasting financial performance for businesses, and creating monthly and annual financial plans. Equally important, one trained local staff and provided coaching for other credit union employees that needed assistance or an increase to their production numbers. Identified opportunities and assisted clients choose products that meet their needs, such as rebuilding a lost home, remodeling a home, purchasing an investment or primary residence, sending a child to college, or planning for retirement. • Solidified relationships with key businesses and members of the community. • Developed relationships with local companies to provide banking, and merchant services to organizations and its employees. • Created synergistic relationships with local realtors for key home loans demographic for branch. • Had the best ever SDCCU auto loan day record of over $200,000.00 in loan dollars in a single day. Show less

  • Real Estate Industry
    • San Diego, California
    • Mortgage Loan Originator
      • Jan 2003 - Feb 2004

      During this time, I worked as an independent contractor - loan officer. I specialized in government and 1st time borrower loans. During this time, I worked as an independent contractor - loan officer. I specialized in government and 1st time borrower loans.

  • Union Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Small Business Development Officer
      • Aug 2001 - Dec 2002

      A Small Business Development Officer is responsible for originating new business loans/lines and acquiring new business deposit relationships. Target Segment: The BDO targets medium-sized business clients (Companies with annual revenue from $2 million to $10 million). A Small Business Development Officer is responsible for originating new business loans/lines and acquiring new business deposit relationships. Target Segment: The BDO targets medium-sized business clients (Companies with annual revenue from $2 million to $10 million).

  • Insight Electronics / MEMEC
    • Greater San Diego Area
    • Inside Sales Representative / Latin America
      • Aug 1998 - Jul 2001

      Insight Electronics, A Semiconductor distributor based in San Diego, CA. I performed the duties of inside (internal) sales representative. I had a background in semiconductor components. I managed accounts in Mexico, and the western USA. Equally important to the job was my role as a liaison for representatives and customers from Latin cultures and Spanish speakers to understand our organization, program management, infrastructure, finances, lines of credit, and design services. Oversaw and serviced over a 120 account relationships; varying from start-up companies, contract manufacturers. Account maintenance, day-to-day sales, and sales forecasts. Manage lines of credit and collections. I marketed products, created and maintained relationships with customers, factory and supplier relationships. In addition, Followed company policies and procedures and effectively performing despite sudden changes in market and economy. • Semiconductor knowledge and distribution background • Ability to manage internal / external relationships both foreign and domestic • Sales/Management • Knowledge of related technologies • Business fluent Spanish and English • Extensive travel in Mexico Show less

Education

  • Azusa Pacific University
    Master's Degree, Leadership and Organizational Studies
    2012 - 2014
  • Argosy University
    Bachelor's Degree, Psychology
    2009 - 2012
  • Southwestern College
    N/A, General Studies
    1993 - 1997

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