Experience

FORM

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Jul 2022 - Present

  Denver, Colorado, United States FORM MarketX unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders make better decisions, faster. Sell more with FORM MarketX, the field execution app that guides, tracks… Show more FORM MarketX unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders make better decisions, faster. Sell more with FORM MarketX, the field execution app that guides, tracks, and improves performance in real-time. Show less



PaySimple

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager, Integrated Partner Channel

  • Apr 2021 - Jul 2022

  Denver, Colorado, United States Responsible onboarding of new merchants with a focus on driving system adoption, building deep relationships, and masterfully navigating value-added conversations with customers who utilize our software and payment solutions. Identify on-going sales opportunities within portfolio and up-sell unused functionality and features in order to increase utilization, revenue, and reduce attrition. • Manages portfolio of 120-150 high value merchants in our integrated partner channel •… Show more Responsible onboarding of new merchants with a focus on driving system adoption, building deep relationships, and masterfully navigating value-added conversations with customers who utilize our software and payment solutions. Identify on-going sales opportunities within portfolio and up-sell unused functionality and features in order to increase utilization, revenue, and reduce attrition. • Manages portfolio of 120-150 high value merchants in our integrated partner channel • Successfully onboarded over 300 accounts through a 90 day lifecycle • Achieved target goal of 15 account activations per month • Collaborates with technical support to provide solutions for complex issues in software • 2021 Recipient of award that exemplifies company's core values nominated by peers and leadership Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Manager, S&C Implementation Planning & Delivery at Marriott International

  • Jan 2018 - Oct 2020

  Greater Denver Area Supported and trained market and property associates with the effective use of sales, inventory, and event management on Marriott’s proprietary Oracle based CRM system. Utilized Land-It project management system to track property progression to ensure all pre-conversion milestones are met. Collaborated with stakeholders of each hotel from upper management to floor employees to ensure implementation preparedness and support through the rollout and training phases. Facilitated training of… Show more Supported and trained market and property associates with the effective use of sales, inventory, and event management on Marriott’s proprietary Oracle based CRM system. Utilized Land-It project management system to track property progression to ensure all pre-conversion milestones are met. Collaborated with stakeholders of each hotel from upper management to floor employees to ensure implementation preparedness and support through the rollout and training phases. Facilitated training of supported systems and business process both virtually and in-person. Role required 85% travel. • Facilitated 9 week system implementation process, managing up to 4 hotels simultaneously. • Successfully implemented 45+ properties to CRM system and revenue management systems, conducted 15 Property Visits, and 4 in-market system training across North America. • Led properties to 40% increase in Data Quality results by analyzing property data to identify process gaps, training needs to improve system utilization and reports to increase revenue and profitability. Show less



The Computer Merchant, LTD (TCM)

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Sales & Event Corporate Trainer

  • Sep 2015 - Jan 2018

  Denver, CO Conducted onsite instructor-led training classroom training for 23 owned, managed and franchise hotels and 1000+ employees transition to CRM system. Facilitated up to 40 Monthly Virtual Instructor Led Training classes on best practices for system usage. • Achieved an overall user satisfaction score on post-training survey 2017 – 90.1% of users “Extremely Satisfied” (overall team goal of 80% or higher Extremely Satisfied). • Handpicked to provide 8 months of dedicated onsite training and… Show more Conducted onsite instructor-led training classroom training for 23 owned, managed and franchise hotels and 1000+ employees transition to CRM system. Facilitated up to 40 Monthly Virtual Instructor Led Training classes on best practices for system usage. • Achieved an overall user satisfaction score on post-training survey 2017 – 90.1% of users “Extremely Satisfied” (overall team goal of 80% or higher Extremely Satisfied). • Handpicked to provide 8 months of dedicated onsite training and support to 40+ associates at the Sheraton Grand Chicago. • Orchestrated week-long instructor led training curriculum for a hotel’s key Sales, Catering, Operations, Revenue and Accounting personnel, providing onsite technical support during live transition, and served as liaison between hotel and key departments. Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Catering Sales Manager

  • Feb 2014 - Sep 2015

  Denver Managed over 125 Corporate Groups, 12 high expectation weddings and 6 large social gala events ranging in size from 25-500 guests. Partnered with clients to execute contractual agreements pertaining to meeting space, food and beverage minimums and guest room block commitments. Utilized Delphi and (CRM) to build events ranging from $500 to $85,000+ in daily revenue.



The Westin Denver Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Jan 2012 - Feb 2014

  Greater Denver Area Planned and executed all logistics of conferences ranging in size from 25-480 attendees. Successfully operated ISAC, Delphi, and LightSpeed hotel operating systems to manage group details and contractual agreements.