Experience

NRI 3PL

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Operations Supervisor

  • Nov 2023 - Present

  Henderson, Nevada, United States



Rapport Leadership

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Leadership Training Advisor

  • Jun 2023 - Nov 2023



Amazon

• United States
• Software Development
• 700 & Above Employee

• Area Manager

  • Nov 2020 - Jun 2023

  United States • Manage daily operations of fulfillment center to meet business goals. • Supervise and guide a team of professionals to maximize revenue. • Develop safe and positive work environment for staffs. • Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability. • Develop business plans for optimal use of resources and time. • Assist in interviewing, recruiting, and training staffs. • Organize regular meetings with management to discuss… Show more • Manage daily operations of fulfillment center to meet business goals. • Supervise and guide a team of professionals to maximize revenue. • Develop safe and positive work environment for staffs. • Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability. • Develop business plans for optimal use of resources and time. • Assist in interviewing, recruiting, and training staffs. • Organize regular meetings with management to discuss about business updates, issues and opportunities. • Train staff on daily responsibilities, and customer service activities. • Evaluate employee performance and develop individual development plans. • Evaluate existing business procedures and recommend improvements Show less



Aspida

• United States
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Feb 2020 - Oct 2020

  Durham, North Carolina, United States Coordinated with other departments to assist, clarify and distribute reports • Gathered data and analyzed reports on customer contacts and statistics • Made meaningful suggestions to improve customer satisfaction ratings • Contribute to team effort by accomplishing related results as needed • Performed administrative tasks, such as maintaining records and handling policy contracts • Established and maintained effective relationships with co-workers, supervisors and the… Show more Coordinated with other departments to assist, clarify and distribute reports • Gathered data and analyzed reports on customer contacts and statistics • Made meaningful suggestions to improve customer satisfaction ratings • Contribute to team effort by accomplishing related results as needed • Performed administrative tasks, such as maintaining records and handling policy contracts • Established and maintained effective relationships with co-workers, supervisors and the general public. Show less



Sky Zone Franchise Group

• United States
• Recreational Facilities
• 100 - 200 Employee

• Manager On Duty/ Supervisor

  • May 2015 - Sep 2020

  Raleigh-Durham, North Carolina Area • Hiring, training, and scheduling and supervising of court monitors, cashiers, concessions, and safety assurance staff • Worked with the Management Team to promote and execute special events • Performed the functions of team members when necessary • Ensure the safety, cleanliness and overall appearance of the facility • Enforce and ensure ALL safety roles and waiver policy and procedures • Ensuring all court inspections are completed and submitted as required • Assisted with… Show more • Hiring, training, and scheduling and supervising of court monitors, cashiers, concessions, and safety assurance staff • Worked with the Management Team to promote and execute special events • Performed the functions of team members when necessary • Ensure the safety, cleanliness and overall appearance of the facility • Enforce and ensure ALL safety roles and waiver policy and procedures • Ensuring all court inspections are completed and submitted as required • Assisted with general facility, court maintenance and repair. • As the eyes and ears of the facility, addressing and anticipating all needs and situations. • Discuss solutions with owner and General Manager • Direct responsibility to ensure every guest and associate wears a smile • Other management duties as assigned • Enhanced training programs to strengthen employee knowledge and promote new Team leads from within • Applied strong leadership talents Show less



Durham Public Schools

• United States
• Education Management
• 700 & Above Employee

• Before/After School Assistant Manager

  • Aug 2018 - Feb 2020

  Assists the Manager in ensuring that the program at the assigned school provides quality care that expands children’s experiences, extends their learning, and provides warm and caring support. Assists the Manager in planning, developing, and providing program activities, helps coordinate the daily set-up and close-down of program to ensure children have access to a variety of developmentally-appropriate program resources, interest centers, and activities. Assists the manager in… Show more Assists the Manager in ensuring that the program at the assigned school provides quality care that expands children’s experiences, extends their learning, and provides warm and caring support. Assists the Manager in planning, developing, and providing program activities, helps coordinate the daily set-up and close-down of program to ensure children have access to a variety of developmentally-appropriate program resources, interest centers, and activities. Assists the manager in maintaining program goals and objectives including, but not limited to: serving as on-site group leader substitute, assisting with snack preparation, scheduling program activities, and staying abreast of all program functions to manage in the absence of the manager. Implements activities as planned, leads, assists, and acts as a role-model participant in both active and sedentary indoor and outdoor lessons, games and aquatic activities; supervises students during activities including field trips. Prevents accidents through supervision and planning. Develops and delivers project based learning activities with the guidance of the Manager. Observes and evaluates staff as needed. Provides on-going leadership and guidance to staff. Assists in preparing and maintaining student, staff, business management, and programming reports, records, and other documents as required by or appropriate to the program’s administration. Show less



Children's Defense Fund

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Servant Leader Intern

  • May 2018 - Jul 2018

  Greensboro/Winston-Salem, North Carolina Area Deliver the Integrated Reading Curriculum to a class of 10+ for 6–8 weeks during the summer months, according to the standards developed by the Children's Defense Fund and the local program sponsors Set up and break down the classroom space, including securing and organizing the appropriate materials. Collaborate with staff to establish and maintain a supportive and structured environment for the children entrusted to their care. Serve as a Harambee leader each day of program… Show more Deliver the Integrated Reading Curriculum to a class of 10+ for 6–8 weeks during the summer months, according to the standards developed by the Children's Defense Fund and the local program sponsors Set up and break down the classroom space, including securing and organizing the appropriate materials. Collaborate with staff to establish and maintain a supportive and structured environment for the children entrusted to their care. Serve as a Harambee leader each day of program operation. Serve as an instructor of afternoon activities and other special events; chaperone field trips. Participate fully in the National Training. Show less



Black Child Development Institute of Greensboro, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Afterschool Site Lead

  • Feb 2018 - Jul 2018

  Greensboro/Winston-Salem, North Carolina Area Conduct program which provides additional education for students of very low socio-economic status Provide students with one-on-one instruction as it directly relates to their current assignments Create activities and projects to allow students to display their content knowledge and understanding Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.



Black Child Development Institute of Greensboro, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Teaching Assistant for the Literacy and Leadership program

  • Jun 2017 - Aug 2017

  Greensboro/Winston-Salem, North Carolina Area Provided assistance in the classroom when conducting curriculum based group lessons. Assisted teaching staff in preparing the classroom and lesson plans. Assisted with the behavior management of students.



AmeriCorps

• Government Administration
• 700 & Above Employee

• Academic Tutor

  • Oct 2016 - Aug 2017

  Greensboro/Winston-Salem, North Carolina Area Assisted students in acquiring better understanding of targeted weak areas within a subject or a subject as a whole. Prepared weekly lesson plans to help students prepare for their courses. Implemented and ran activities for a group of up to 20 children. Generate discussion questions to stimulate topic conversations between students. Analyzed and maintained records of student's progress to teach individual needs. Committed to teamwork.



Skyzone Trampoline Park

• Team Lead

  • May 2015 - Jul 2016

  Raleigh-Durham, North Carolina Area Monitor trampoline stations and games and move employees from game to game to ensure adequate staffing. Explain and interpret house rules and safety guidelines. Provided training towards other court monitors. Repaired trampolines and other materials of the trampoline park Provided weekly court inspections



North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Campus Life Mentor

  • Apr 2015 - May 2016

  Greensboro/Winston-Salem, North Carolina Area Mentored incoming freshmen at North Carolina A&T State University, provided resources and tips on having a supported experience and smooth transition from high school into college. Served as an energetic and enthusiastic volunteer to help first-year students succeed at A&T.Develop and maintain relationships with and provide assistance and support for first-year students (focus on a smooth transition, acclimation and a sense of belonging) Serve as a resource for students new to the College… Show more Mentored incoming freshmen at North Carolina A&T State University, provided resources and tips on having a supported experience and smooth transition from high school into college. Served as an energetic and enthusiastic volunteer to help first-year students succeed at A&T.Develop and maintain relationships with and provide assistance and support for first-year students (focus on a smooth transition, acclimation and a sense of belonging) Serve as a resource for students new to the College. Participated in training, programs and activities. Attended individual and group meetings. Served as a positive role model. Show less