Senior Security Operations Center Analyst (Level 2)

• Jul 2022 - Present

Security Operations Center Analyst

• May 2021 - Jul 2022

Senior MAGIC Tech

• Aug 2020 - May 2021

Responsible for communicating technical needs between students, faculty and staff of RIT in the MAGIC Spell Studios building. Receive helpdesk tickets for various computing issues relating to MAGIC systems and perform triage to resolve or assign to junior technicians. Additionally responsible for maintaining systems such as open source digital signage and equipment checkout infrastructure. Consistently create and update documentation relating to infrastructure and processes. Responsible for communicating technical needs between students, faculty and staff of RIT in the MAGIC Spell Studios building. Receive helpdesk tickets for various computing issues relating to MAGIC systems and perform triage to resolve or assign to junior technicians. Additionally responsible for maintaining systems such as open source digital signage and equipment checkout infrastructure. Consistently create and update documentation relating to infrastructure and processes.

Designated Hitter

• Jun 2018 - Sep 2020

Responsible for providing exceptional customer care in all areas of the store. Performs everyday salesfloor operations and responsibilities of a Customer Service Associate in addition to tasks of a Pharmacy Technician, such as filling prescriptions and assisting patients with pickup. Skilled in On Shelf Availability to ensure the products offered are available in the department I own. At least 20 hours per week while enrolled in full-time university.

Customer Service Associate

• Jul 2017 - Jun 2018

Responsible for providing exceptional customer care through both Point of Sale operations and floor operations. Skilled in customer interaction and knowledgeable of products and services offered by all departments, including retail, photo, and pharmacy. Skilled in On Shelf Availability to ensure the products offered are available in the department I own.

Cyber Security Intelligence Co-op

• Dec 2019 - Aug 2020

Review alerts from email and proxy traffic for insider threat and DLP (Data Loss Prevention). Review and update the team on current security news/issues on a daily basis. Generate a short report summarizing a few key security news events (The Daily Intelligence Update). Review events from Network traffic and Proxy traffic for malicious activity daily. Create incident tickets regarding findings from daily triage. Monitor for feedback. Review User Behavior Analytics (UEBA) systems to monitor changing user threats on the internal and external networks. Participate in the ongoing support of numerous Security projects and Technology upgrades. Review alerts and security incidents from Security Event Manager (SIEM/SEM) for suspicious activity. Work with other security teams and various other company wide departments to report on events of a higher severity level. Participate in the evaluation of new cyber security products to be purchased by Security Cyber Analytics. Creation, maintenance, and improvement of new and existing documentation. Show less

Technical Research Security Analyst

• Jan 2019 - Dec 2019

Worked as part of the MAGIC Technical team and responsible for researching and deploying the various computing platforms in the MAGIC building at RIT. Additionally responsible for researching and identifying computing systems and network vulnerabilities within MAGIC. Using computing security techniques, working to find solutions in areas such as System, Software, Development, and Database Security. Included utilization of workflow technology, imaging technology, digital signage technology, projection and display technologies, web technology, and any other digital and production services deemed necessary for the academic, research, and entrepreneur activities. Responsible for testing security, accessibility to system and software resources for existing systems, and using best practices. Show less

Checkout Service Supervisor/Service Desk Associate

• Feb 2017 - Aug 2017

Responsible for supervision of the Front End department, including cashier overrides and handling cash exchanges and drops, as well as knowledge of the service desk operations, including returns, lottery, check cashing, and Western Union.

PAL Trainer

• Aug 2016 - Aug 2017

Responsible for the training of new associates on POS operation, customer service skills, and policies and procedures related to conducting their position.

Checkout Service Associate

• Sep 2015 - Aug 2016

Responsible for providing exceptional customer service and operating a Point of Sale system in the Front End.