Rafael Velasco
Senior Marketing Manager at Alphaeon Credit- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Chris McCullough
Rafael is the type of creative problem solver who is an asset to any team he crosses paths with. His ability to understand a situation and articulate it to others saves time and allows for appropriate planning to execute at the highest efficiency. Rafael is a knowledgeable salesman who does not shy away from challenges. I had the pleasure of working with Rafael and was able to witness him perform above his job title. He identified the need for a comprehensive CRM system to keep our sales team tied-in with each other. He performed research, took meetings with different CRM companies, and executed trainings with our sales team to increase the team's synergy and productivity. The long and short of it is Rafael is an employee who sees beyond his own plate and works towards elevating not just himself but the whole organization.
Matthew Keasler
It was a great pleasure working with Rafael at Apple. We both worked on the same team, yet day after day Rafael continued to set the bar higher for the rest of us. Rafael's relationship management not only allowed him to consistently remain #1 in sales, but continually found profitable ways for his customer to save money while growing their business. It would be a great pleasure and honor to work with Rafael again.
Chris McCullough
Rafael is the type of creative problem solver who is an asset to any team he crosses paths with. His ability to understand a situation and articulate it to others saves time and allows for appropriate planning to execute at the highest efficiency. Rafael is a knowledgeable salesman who does not shy away from challenges. I had the pleasure of working with Rafael and was able to witness him perform above his job title. He identified the need for a comprehensive CRM system to keep our sales team tied-in with each other. He performed research, took meetings with different CRM companies, and executed trainings with our sales team to increase the team's synergy and productivity. The long and short of it is Rafael is an employee who sees beyond his own plate and works towards elevating not just himself but the whole organization.
Matthew Keasler
It was a great pleasure working with Rafael at Apple. We both worked on the same team, yet day after day Rafael continued to set the bar higher for the rest of us. Rafael's relationship management not only allowed him to consistently remain #1 in sales, but continually found profitable ways for his customer to save money while growing their business. It would be a great pleasure and honor to work with Rafael again.
Chris McCullough
Rafael is the type of creative problem solver who is an asset to any team he crosses paths with. His ability to understand a situation and articulate it to others saves time and allows for appropriate planning to execute at the highest efficiency. Rafael is a knowledgeable salesman who does not shy away from challenges. I had the pleasure of working with Rafael and was able to witness him perform above his job title. He identified the need for a comprehensive CRM system to keep our sales team tied-in with each other. He performed research, took meetings with different CRM companies, and executed trainings with our sales team to increase the team's synergy and productivity. The long and short of it is Rafael is an employee who sees beyond his own plate and works towards elevating not just himself but the whole organization.
Matthew Keasler
It was a great pleasure working with Rafael at Apple. We both worked on the same team, yet day after day Rafael continued to set the bar higher for the rest of us. Rafael's relationship management not only allowed him to consistently remain #1 in sales, but continually found profitable ways for his customer to save money while growing their business. It would be a great pleasure and honor to work with Rafael again.
Chris McCullough
Rafael is the type of creative problem solver who is an asset to any team he crosses paths with. His ability to understand a situation and articulate it to others saves time and allows for appropriate planning to execute at the highest efficiency. Rafael is a knowledgeable salesman who does not shy away from challenges. I had the pleasure of working with Rafael and was able to witness him perform above his job title. He identified the need for a comprehensive CRM system to keep our sales team tied-in with each other. He performed research, took meetings with different CRM companies, and executed trainings with our sales team to increase the team's synergy and productivity. The long and short of it is Rafael is an employee who sees beyond his own plate and works towards elevating not just himself but the whole organization.
Matthew Keasler
It was a great pleasure working with Rafael at Apple. We both worked on the same team, yet day after day Rafael continued to set the bar higher for the rest of us. Rafael's relationship management not only allowed him to consistently remain #1 in sales, but continually found profitable ways for his customer to save money while growing their business. It would be a great pleasure and honor to work with Rafael again.
Credentials
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Certified Marketing Professional (CMP)
Chaffey CollegeJun, 2023- Nov, 2024 -
Contextual Marketing Certification Course
HubSpot AcademyOct, 2022- Nov, 2024 -
Email Marketing Certification
HubSpot AcademySep, 2022- Nov, 2024 -
Apple Mobile Device Technician
AppleFeb, 2016- Nov, 2024 -
Apple Certified Mentor
AppleJan, 2013- Nov, 2024
Experience
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Alphaeon Credit
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United States
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Financial Services
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1 - 100 Employee
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Senior Marketing Manager
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Feb 2023 - Present
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Marketing Manager
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Oct 2021 - Feb 2023
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Business Development Manager
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Apr 2021 - Oct 2021
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Monoprice
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United States
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Computers and Electronics Manufacturing
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100 - 200 Employee
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Regional Sales Manager - Strategic Accounts, West
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Jul 2019 - Nov 2020
Directly managed technology purchasing for large accounts in Western United States region.
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Executive Account Manager - Enterprise / Healthcare
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Apr 2017 - Jul 2019
Directly managed technology purchasing, deployment, and support for nationwide health systems and fortune 500 companies
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Alphaeon Credit
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United States
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Financial Services
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1 - 100 Employee
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Manager, Customer and Technical Care
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Oct 2016 - Apr 2017
Manage Customer physician & Staff experience for ShoutMD & ShoutStore platforms
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Technical Support Engineer
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Aug 2015 - Oct 2016
•Responsible for providing exceptional service to end users achieving service level objectives for responding and resolving requests.•Work with internal groups (Engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issues.•Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.•Implemented and managed all aspects of company ticket management solution to handle customer inquiries across various platforms.•Served as support liaison to provide critical feedback and insight pertaining to improving UX for ShoutMD.com & ShoutStore.com Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Business Expert - Inside Sales
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Nov 2012 - Aug 2015
Connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. Empower customers to learn about Apple products and explore various possibilities to empower them to succeed in their business while offering powerful, innovative solutions to each customer.
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Sales Expert
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Jan 2012 - Oct 2012
Leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Uniquely focused on delivering amazing customer experiences and introduce customers to the exciting world of Apple, turning curious visitors into loyal customers.
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Best Buy
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Retail
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700 & Above Employee
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Mobile Solutions Manager
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Oct 2006 - Dec 2011
Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted. Inspire customers by showing them what’s possible with technology. Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight. Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted. Inspire customers by showing them what’s possible with technology. Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight.
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Education
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Chaffey College
Associate's degree, Business Administration, Management and Operations -
Chaffey College
Associate's degree, Marketing
Community
