Szilvia Konig

Senior Project Manager at eClinical Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Reading, England, United Kingdom, UK
Languages
  • Hungarian -
  • English -
Skills

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5.0

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Mark Wren

Szilvia managed one of the largest enterprise customer accounts for me during a period of exceptional growth. Throughout the time she consistently delivered exceptionally high quality work both directly and via the high performing she built. I would highly recommend her.

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Credentials

  • PRINCE2® 2017 Foundation
    AXELOS Global Best Practice
    Aug, 2022
    - Nov, 2024
  • PRINCE2® 2017 Practitioner
    AXELOS Global Best Practice
    Aug, 2022
    - Nov, 2024

Experience

  • eClinical Solutions
    • United States
    • Software Development
    • 300 - 400 Employee
    • Senior Project Manager
      • Feb 2023 - Present

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Change Project Manager | Oracle | HSGBU
      • Apr 2019 - Feb 2023

      • Responsible for all post-production design and integration Electronic Data Capturesolution change deliveries and documentation• Lead a dedicated team of 3 change project managers • Responsible for the Program Change Volume Commitment• Drive forecast discussion for effective resource planning• Analyze and provide Key Performance Indicators • Develop process guidelines and train new staff

    • Project Manager | Oracle | HSGBU
      • Jun 2016 - Apr 2019

      • Managed project teams of 5 – software developer lead, quality assurance lead, design consultant, technical consultant, and business relationship personnel • Exercised scope, quality, budget, and time management • Developed project and contingency plans• Lead program and project meetings with internal and client key stakeholders• Coordinated project documentation collection and review

    • Account Service Delivery Manager | Oracle | HSGBU
      • Apr 2012 - Jun 2016

      Same as previous position – Oracle acquisition

  • transcosmos Europe
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Account Service Delivery Manager | PhaseForward | Global Customer Care
      • Jul 2011 - Apr 2012

      • Responsible for the dedicated Tier I Service Desk performance supporting Phase II-IV clinical trials utilizing the Electronic Data Capture and Online Learning systems• Managed a team of 9 multilingual Tier I Helpdesk voice and data entry support agents • Coordinated the preparation of the dedicated support Work Instructions• Lead customer program meetings to review Service Level Agreements, process improvements and escalations

    • Implementation Manager | PhaseForward | Global Customer Care
      • Mar 2009 - Jul 2011

      As an Implementation Manager, I served as 1st Escalation Point for Support Delivery issues.

    • Shared Support Helpdesk Administrator
      • Jun 2008 - Feb 2009

      As a Helpdesk Administrator, I provided support for Phase II-IV clinical trials utilizing PhaseForward`s EDC and Online Learning systems.

Education

  • University of Miskolc
    Master of Arts (M.A.), English Language and Literature, General
    2003 - 2008
  • Miskolci Egyetem
    Master of Arts (M.A.), History
    2003 - 2008

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