Experience

IDC

• United States
• Market Research
• 700 & Above Employee

• Account Director

  • Aug 2018 - Present

  - Main point of contact and trusted advisor for France and International key Accounts - Selling Market Intelligence services, Advisory services and Events for the following markets: IT, Telecom and Consumer Technology - Main interlocutors: Executive Management, Marketing and Sales Management, Strategy and Competitive Intelligence Management Key responsibilities: - Account Management: up-selling and cross-selling - Business Development: find and approach new clients and increase sales



Research Now SSI

• United States
• Market Research
• 200 - 300 Employee

• Account Director

  • Dec 2017 - Aug 2018

  Main point of contact for select, strategic accounts with the aim at establishing and building client relationships that generate impactful business results. Key responsibilities: - Setting strategy to maximize revenue and grow relationships - Identifying and leading new business opportunities - Developing services to meet client’s needs - Tracking and forecasting financial performance - Working closely with Operations to ensure service from quote to invoice meets client needs



Infomineo

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Operations Director

  • Aug 2015 - Nov 2017

  Managing global operations for 5 offices across the EMEA region :- Work closely with Managing Partners to define and implement operations strategy- Work closely with Country Managers and Managers to ensure a world-class service deliveryArea of responsibility- Account Management & Business Development (Account planning and strategy, customer experience, clients' satisfaction...)- Operations (operations staff supervision, staffing management, tools and work processes implementation and improvement, ensuring clients’ satisfaction…)- Recruitment, career development and training - Knowledge Management (knowledge capitalization and sharing)

• Senior Manager - Competitive Intelligence & Market Research

  • Jan 2012 - Jul 2015

  Area of responsibility:- Account Management & Business development- Management of a team of Analysts/ Senior Analysts conducting competitive intelligence & business research assignments/requests- Responsible for global Knowledge Management: knowledge capitalization and sharingInfomineo (http://www.infomineo.com) is dedicated to Business & Investment research. We deliver our clients the data they need to make decisions, perform analysis and develop their business.We perform secondary as well as primary research, both remotely and on-the-ground.



DiWatch Intelligence

• Paris Area, France

• Owner - Competitive Intelligence

  • Oct 2009 - 2012

  Diwatch Intelligence is dedicated to Competitive Intelligence and Strategic Watch with clients mainly localized in Europe and Africa. We provide our clients professional information they need to take right decisions for their business. Information on their competitors, their suppliers, their customers, their market, business opportunities, new technologies and regulations impacting their business. Diwatch Intelligence is dedicated to Competitive Intelligence and Strategic Watch with clients mainly localized in Europe and Africa. We provide our clients professional information they need to take right decisions for their business. Information on their competitors, their suppliers, their customers, their market, business opportunities, new technologies and regulations impacting their business.



COMPETIS

• Franche-Comte, France

• Consultant in Competitive Intelligence and Strategic Watch

  • Jan 2008 - Dec 2009



Veolia

• France
• Environmental Services
• 700 & Above Employee

• Knowledge Management Analyst

  • 2007 - 2008



KLB GROUP

• France
• Business Consulting and Services
• 200 - 300 Employee

• Knowledge Manager

  • 2006 - 2007