Experience

Highline Tours & Travel

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Business Developer

  • May 2023 - Present

  My role includes: - Managing relationships with, & database of, existing B2B clients - Being innovative & proactive in finding new B2B clients & sales opportunities through LinkedIn, networking events, trade shows & keeping on top of industry news & developments - Overseeing marketing strategy - Nurturing & building relationships with key stakeholders outside the business - Managing SA & US website strategy, changes & updates - Creating blog post… Show more My role includes: - Managing relationships with, & database of, existing B2B clients - Being innovative & proactive in finding new B2B clients & sales opportunities through LinkedIn, networking events, trade shows & keeping on top of industry news & developments - Overseeing marketing strategy - Nurturing & building relationships with key stakeholders outside the business - Managing SA & US website strategy, changes & updates - Creating blog post, social media & newsletter content - Attending industry events & trade shows - Developing new products in the form of multi-day FIT & Groups itineraries in Southern Africa, East Africa & the Indian Ocean Islands - Project-managing corporate social responsibility initiatives including working with local community & conservation organisations - Using operational, financial, marketing & design software including Wordpress, Lemax, Dokka, Wetu, Slack, Google Workspace, Canva, etc. - Creating & presenting sales & training talks to agents/clients Show less My role includes: - Managing relationships with, & database of, existing B2B clients - Being innovative & proactive in finding new B2B clients & sales opportunities through LinkedIn, networking events, trade shows & keeping on top of industry news & developments - Overseeing marketing strategy - Nurturing & building relationships with key stakeholders outside the business - Managing SA & US website strategy, changes & updates - Creating blog post… Show more My role includes: - Managing relationships with, & database of, existing B2B clients - Being innovative & proactive in finding new B2B clients & sales opportunities through LinkedIn, networking events, trade shows & keeping on top of industry news & developments - Overseeing marketing strategy - Nurturing & building relationships with key stakeholders outside the business - Managing SA & US website strategy, changes & updates - Creating blog post, social media & newsletter content - Attending industry events & trade shows - Developing new products in the form of multi-day FIT & Groups itineraries in Southern Africa, East Africa & the Indian Ocean Islands - Project-managing corporate social responsibility initiatives including working with local community & conservation organisations - Using operational, financial, marketing & design software including Wordpress, Lemax, Dokka, Wetu, Slack, Google Workspace, Canva, etc. - Creating & presenting sales & training talks to agents/clients Show less



Anderson Travel

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• General Manager

  • Jan 2019 - Oct 2022

  My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients -… Show more My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients - Wordpress website creation, maintenance & improvements - Bokun booking system & API integration set-up, issues & fixes - Finding & onboarding new sales avenues including agents & OTAs - Client relationship management - Financial reporting - Digital marketing - Creating & delivering complex itineraries for private/bespoke groups - Management & proficiency of Coach Manager commercial vehicle logistics software - Brochure & flyer design (mostly using Canva) - General business decision-making & strategizing, both short and long-term I have been responsible for many operational changes at Anderson Travel & Tours, including the introduction of SOPs and the implementation of software solutions that have resulted in increased automation, reduced costs, better service quality (as evidenced by review ratings), and increased revenue with substantially higher profit margins. Software solutions I have introduced include Circle Loop cloud-based VoIP business phone app, Wordpress website created & managed by myself, and Bokun booking system & API integration for FIT tours/experience products.

• Client Services Manager

  • Mar 2015 - Dec 2018



Anderson Tours

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• General Manager

  • Jan 2019 - Oct 2022

  My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients -… Show more My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients - Wordpress website creation, maintenance & improvements - Bokun booking system & API integration issues & fixes - Finding & onboarding new sales avenues including agents & OTAs - Client relationship management - Financial reporting - Digital marketing - Creating & delivering complex itineraries for private/bespoke groups - Management & proficiency of Coach Manager commercial vehicle logistics software - Brochure & flyer design (mostly using Canva) - General business decision-making & strategizing, both short and long-term I have been responsible for many operational changes at Anderson Travel & Tours, including the introduction of SOPs and the implementation of software solutions that have resulted in increased automation, reduced costs, better service quality (as evidenced by review ratings), and increased revenue with substantially higher profit margins. Software solutions I have introduced include Circle Loop cloud-based VoIP business phone app, Wordpress website created & managed by myself, and Bokun booking system & API integration for FIT tours/experience products. Show less My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients -… Show more My duties were far-reaching and included: - Managing a team of permanent staff in customer service/reservations, marketing & sales as well as freelance tour guides - Dealing with budgets and maximising operational efficiencies by streamlining and automating where possible - Onboarding new software & systems where necessary - Hiring and training staff - Implementing new organisational structures & procedures - Quoting & invoicing clients - Wordpress website creation, maintenance & improvements - Bokun booking system & API integration issues & fixes - Finding & onboarding new sales avenues including agents & OTAs - Client relationship management - Financial reporting - Digital marketing - Creating & delivering complex itineraries for private/bespoke groups - Management & proficiency of Coach Manager commercial vehicle logistics software - Brochure & flyer design (mostly using Canva) - General business decision-making & strategizing, both short and long-term I have been responsible for many operational changes at Anderson Travel & Tours, including the introduction of SOPs and the implementation of software solutions that have resulted in increased automation, reduced costs, better service quality (as evidenced by review ratings), and increased revenue with substantially higher profit margins. Software solutions I have introduced include Circle Loop cloud-based VoIP business phone app, Wordpress website created & managed by myself, and Bokun booking system & API integration for FIT tours/experience products. Show less



Premium Tours

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Groups and Events Manager

  • Jun 2013 - Mar 2015

• Reservations Executive / Reservations Team Leader

  • Apr 2012 - Jun 2013



EPIK (English Program in Korea)

• Education Administration Programs
• 700 & Above Employee

• TEFL teacher

  • Feb 2011 - Feb 2012



Crabtree & Evelyn South Africa

• Retail
• 1 - 100 Employee

• Retail Sales

  • 2010 - 2011