Experience

Creative Wellness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Sep 2017 - Present



Creative Wellness - East Lansing

• East Lansing, MI 48823

• Manager

  • Aug 2016 - Present



Retail Contractor for Creavtive Channel Services

• Retail Sales Merchandiser

  • Nov 2015 - Jul 2016



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Technology Manager

  • Sep 2013 - May 2015

  Managed incident configuration team of 10-13 from intake of incident to resolution for the Nordstrom Call Centers. Supported all Credit Applications and new functionality.

• Production Support Supervisor

  • Apr 2011 - Sep 2013

  Managed, trained, and mentored team of seven analysts. Main focus was incident management from cradle to grave.

• Business Analyst

  • Jun 2007 - Apr 2011

  Worked incidents to resolution. Supported new business applications from writing requirements to testing the project.

• Credit Administrator

  • Nov 2005 - Jun 2007

  Responsible for working incoming customer correspondence. Monthly audited different areas of the call center.



Nordstorm

• Manager

  • 2000 - 2005



Nordstrom

• Littleton, CO

• Management and Sales Roles

  • 1997 - 2005

  Coached and mentored teams. Empowered team to use good judgment for each and every customer interaction. Coached and mentored teams. Empowered team to use good judgment for each and every customer interaction.