Technology Officer Infrastructure

• Jan 2016 - Present

Senior ICT Support Officer

• Nov 2013 - Dec 2015

Work in a team of 3 including Manager to support the ICT requirements of 200 ICT using staff in both local and remote offices and sites in accordance with company policy. Use Backup Exec 2010 with IBM Ultrium Tape Drive for Backup to Tape & Backup to Disk procedure with offsite tape storage. Support approximately 30 Microsoft Windows Servers ranging from Server 2003 to Server 2012 r2 both virtual and physical. Support 20 virtual servers in VMware environment, using vSphere Client 5.1 for administration of virtual machines, create new machines from template, take snapshots. Use Exchange Management Console for management of Microsoft Exchange Server 2007. Creation of mailboxes, contacts, distribution groups, management of full access permissions, send as permissions, mail flow settings. Active Directory (v6) administration including account creation and maintenance, security group & distribution group creations and management, adding computers accounts to domain. Administer a Citrix Xen App 4.5 Farm of 3 terminal servers with several application servers, reset sessions, create new profiles because of corruption, install new printers on terminal servers. Manage 2 print servers, one in the cloud. Manage file server, help users to add remove printers and NTFS permissions with domain security groups. Symantec Enterprise Protection Server and Symantec.Cloud, install on machines, update virus definitions. Provide Helpdesk support to 200 staff by phone, email, or Web Helpdesk V12. Provide remote support using either Citrix Shadow or TeamViewer or sometimes RDP. Image (Windows 8.1) & configure workstations and laptops for deployment to staff. Use Cisco Meraki for MDM, to push out profiles and managed apps and resetting IOS devices. Configure 4G aircards for mobile broadband using remote connection accounts provided by Telco. Show less

IT Consultant

• Apr 2006 - Dec 2012

Worked as 2nd line support with E.ON´s solution (PIA) for secure access to their internal network for both external partners, customers and consultants. This enviroment included RSA ACE Servers and replicas, Cisco ACS Server, IAG Remote Access Gateway, Citrix farms, 4000 users. Created RSA secure accounts in Authentication manager for use with RSA tokens. Worked in MS Active Directory with groups. Also supported Symantec Enterprise Protection Server with 4000 agents. Administered Windows SUS Server and client servers. Administered Symantec Antivirus System Center Console and client/server configuration. Maintained and created reports from Websense Servers. Show less