Shenoy Joseph Kocharla

Technical Support Engineer at Datascan Retail Systems Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Experience

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Technical Support Engineer
      • Sep 2021 - Present

      ● Experienced in both 1st Line Helpdesk support Ticketing system and 2nd Line support providing PC and Mobile support, diagnosing, troubleshooting, and resolving client issues with hardware maintenance, installations, and upgrades. ● Familiar with procedures for ICT infrastructure assistance in LANs, VoIP, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking, and more. ● Working knowledge of Microsoft Outlook configurations for Exchange, Office 365, IMAP, Azure Active Directory to Change passwords, update user objects settings, create new users. ● Responsible for assisting our Network team with monitoring the Windows 2008 R2, and 2012 Servers and manage users with Group Policies based on the organization structure. ● Handled 25+daily inbound calls while providing superior customer service to customers as it pertains to account support, troubleshoot and technical support. ● Confident customer service, over the phone and on site. Escalated issues to the proper 3rd line desk associate when necessary and followed up on any escalated issues. Show less

    • IT Support Technician
      • Mar 2019 - Aug 2021

      • Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated. • Experience in Microsoft Operating Systems and Applications, basic networking troubleshooting skills. • Create new users, update email addresses, change forwarding, add additional email addresses, check mailbox sizes. • Performed software installations and regularly scheduled updates and maintenance of printers. • Created and removed customer accounts via Active Directory. Show less

    • Software Development
    • 1 - 100 Employee
    • Digital Marketing Executive
      • Jan 2018 - Feb 2019

      ● Led and managed all company e-commerce operations. ● Inbound lead generation through PPC, SEO, Social Media, Affiliate Marketing, Content Marketing and PR campaigns. ● Provided focus on advertising vision and growth targets. ● Ecommerce Product Based Marketing and create ads for targeted audience. ● Coordinated digital and social media communication strategies with the content team ● Analyzed visitor interaction using Sysomos, Radian6, Socialbakers, and Google trends ● Spearheaded all sales volume strategies for product lineups on Amazon and Ebay across several distribution channels ● Generated campaign reports on monthly basis as well as ad reporting for clients ● Formed overall team strategy by conceptualizing and executing social media-driven activations and appropriate event planning. ● Handled social media, AdWords, designing content, CMS, and e-commerce websites. ● Organized and effectively execute all planned tasks comprised from team meetings. ● Increased overall brand exposure online to drive consumer knowledge on companies and their product lineup. ● Implemented SEO strategies and achieved organic traffic targets daily/weekly/monthly reporting ● Performed off-page and on-page SEO for highly competitive keywords. ● Collaborates with internal teams to create landing pages and optimize user experience. Show less

Education

  • Amrita Sai Institute of Science & Technology
    Bachelor of Technology - BTech, Information Technology
    2007 - 2011

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