Customer Success Manager

• Oct 2020 - Present

Onboarding Specialist

• Aug 2020 - Oct 2020

Senior Account Manager, Light the Night Campaign

• Apr 2019 - Jul 2020

• Directed fundraising and strategic direction of largest campaign territory spanning three markets, utilizing communication skills to spearhead account management and customer retention while seeking new opportunities; stimulated revenue growth across territory.• Devised a multi-tiered strategic plan to improve account recruitment and retention, developing staff and volunteers to implement plan in large market and achieve significant market growth.• Collaborated with IT department to resolve a complex database issue that inhibited tracking of participant donations; operated on cross-functional team to support data visibility and facilitate creation of nationally distributed report that improved customer relationship management.• Mentored associate in problem solving and communication, supporting adherence to account management and sales best practices to bolster team performance and empower professional development.• Spearheaded development of mission committee, directing role description, recruitment, and agendas to ensure completion by launch date. Show less

Account Manager | Specialist, Light the Night Campaign

• Jul 2016 - Apr 2019

• Led business development and account management for corporate teams, leveraging market research, networking, prospecting, and sales capabilities to recruit and retain corporate accounts; sustained year-over-year (YOY) revenue growth, exceeding two million dollars in sales across the campaign for the first time.• Conceived and executed long-term strategic plan that invested corporations in developing strong recruitment for Light the Night event, increasing brand awareness, participation, and revenue.• Fostered key relationships with C-Suite executives, formulating customized presentations for each company displaying ongoing plans to achieve organizational objectives and utilizing interpersonal communication skills to build rapport; increased corporate growth.• Developed internship program by attaining executive buy-in and managing hiring and training, increasing support for full-time staff while providing helpful tasks that stimulated professional growth. • Spearheaded process improvements, conceiving and designing a reference sheet that educated staff on website and internal database best practices to bolster efficiency and increase information accessibility.• Interfaced with volunteers to maintain inventory count and purchase appropriate merchandise for following events, reducing inventory and cutting costs. Show less

Communications Specialist

• Jan 2016 - Jun 2016

•Established positive relationships with 100+ agencies to maximize patient referrals and new contract opportunities •Effectively communicated with 200+ home health physicians to assign new patients to proper therapists based on medical needs and location •Consulted with 1000+ patients and family members to ensure all needs are identified and met •Established positive relationships with 100+ agencies to maximize patient referrals and new contract opportunities •Effectively communicated with 200+ home health physicians to assign new patients to proper therapists based on medical needs and location •Consulted with 1000+ patients and family members to ensure all needs are identified and met