Experience

Hilton Chicago Oak Brook Hills Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Conference Services Manager

  • Apr 2021 - Present

  - Negotiating with new and returning clients to bring in business opportunities to the property - Contacting clients to assure the event is executed with necessary specifications including special contract concessions, agenda needs, and event VIP satisfaction- Assuring event quality by confirming food service, room setup, timeline, and other day of logistics by coordinating with Hotel and Banquets Staff- Customize event space layouts specific to each event using Social Tables and Meeting Matrix Show less

• Sales and Events Coordinator

  • Oct 2019 - Apr 2021

  - Merge, modify, and route confidential contract information and manage turnover process to Event Managers- Created and executed BEO’s by working with all hotel facility teams- Managed event space reservation, menu item creation, and account creation using Salesforce/Dephi - Utilized R&I Software to run rooming lists, adjust inventory of sleeping rooms, and build SRPs as needed- Receiving inquiries and routing accordingly per sales market segment

• Guest Service Agent

  • Jun 2019 - Oct 2019

  - Utilized OnQ Software for Guest Billing, Check in and Check out processes, and Sleeping Room Upgrades- Created high quality guest experience while upholding Hilton company policy- Trained new guest service agents on HotSOS Software, KIPSU Software, and standard front office protocol to ensure guest satisfaction



Buca di Beppo Italian Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Waitress

  • Oct 2018 - Jun 2019



Westchester Christian School

• Secretary

  • Aug 2016 - Jun 2019

  - Manage files and spreadsheets to keep records in order - Assist leadership with scheduling and planning of events - Greet visitors, students, and parents both in person and over the phone - Proficient in Microsoft Word, Excel, and PowerPoint - Manage files and spreadsheets to keep records in order - Assist leadership with scheduling and planning of events - Greet visitors, students, and parents both in person and over the phone - Proficient in Microsoft Word, Excel, and PowerPoint