Sorin Pantiş
Senior Customer Support Engineer at KnowledgeOwl- Claim this Profile
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Bio
Jeff Gardner
I hired Sorin at Intercom during a period hyper-growth scaling. While Intercom was, by no means, a remote-first environment and there was quite a bit of ambiguity in those early days, Sorin excelled from day one. He is super kind, thoughtful, and consistently put the team and customers first. Over time, Sorin became a cultural torchlight for the team – helping us continue to scale & grow and taking a strong role in training other customer support engineers. If I had the choice, I'd be hiring Sorin right now instead of writing this recommendation. Please reach out to me if you would like more details – I'm happy to chat.
Grace J.
I was lucky enough to work with Sorin both as a teammate and as his direct manager. His enthusiasm for his role was infectious. He cared deeply about his work, his teammates and our customers. He showed this daily. Sorin's impact on the Intercom CS team has been significant. He was always passionate about helping us to become a better, more efficient team whilst never forgetting his customers and their wellbeing. He shaped our team by helping with, and being responsible for, workflows, onboarding, tooling, interviewing and communications. Sorin was always a champion of our cultural values as we began to scale and was a great role model for his teammates. I cannot recommend working with Sorin enough. Any team would be extremely lucky to have him. I feel very lucky to have gotten the chance to work with him. His work ethic and attitude is inspiring.
Jeff Gardner
I hired Sorin at Intercom during a period hyper-growth scaling. While Intercom was, by no means, a remote-first environment and there was quite a bit of ambiguity in those early days, Sorin excelled from day one. He is super kind, thoughtful, and consistently put the team and customers first. Over time, Sorin became a cultural torchlight for the team – helping us continue to scale & grow and taking a strong role in training other customer support engineers. If I had the choice, I'd be hiring Sorin right now instead of writing this recommendation. Please reach out to me if you would like more details – I'm happy to chat.
Grace J.
I was lucky enough to work with Sorin both as a teammate and as his direct manager. His enthusiasm for his role was infectious. He cared deeply about his work, his teammates and our customers. He showed this daily. Sorin's impact on the Intercom CS team has been significant. He was always passionate about helping us to become a better, more efficient team whilst never forgetting his customers and their wellbeing. He shaped our team by helping with, and being responsible for, workflows, onboarding, tooling, interviewing and communications. Sorin was always a champion of our cultural values as we began to scale and was a great role model for his teammates. I cannot recommend working with Sorin enough. Any team would be extremely lucky to have him. I feel very lucky to have gotten the chance to work with him. His work ethic and attitude is inspiring.
Jeff Gardner
I hired Sorin at Intercom during a period hyper-growth scaling. While Intercom was, by no means, a remote-first environment and there was quite a bit of ambiguity in those early days, Sorin excelled from day one. He is super kind, thoughtful, and consistently put the team and customers first. Over time, Sorin became a cultural torchlight for the team – helping us continue to scale & grow and taking a strong role in training other customer support engineers. If I had the choice, I'd be hiring Sorin right now instead of writing this recommendation. Please reach out to me if you would like more details – I'm happy to chat.
Grace J.
I was lucky enough to work with Sorin both as a teammate and as his direct manager. His enthusiasm for his role was infectious. He cared deeply about his work, his teammates and our customers. He showed this daily. Sorin's impact on the Intercom CS team has been significant. He was always passionate about helping us to become a better, more efficient team whilst never forgetting his customers and their wellbeing. He shaped our team by helping with, and being responsible for, workflows, onboarding, tooling, interviewing and communications. Sorin was always a champion of our cultural values as we began to scale and was a great role model for his teammates. I cannot recommend working with Sorin enough. Any team would be extremely lucky to have him. I feel very lucky to have gotten the chance to work with him. His work ethic and attitude is inspiring.
Jeff Gardner
I hired Sorin at Intercom during a period hyper-growth scaling. While Intercom was, by no means, a remote-first environment and there was quite a bit of ambiguity in those early days, Sorin excelled from day one. He is super kind, thoughtful, and consistently put the team and customers first. Over time, Sorin became a cultural torchlight for the team – helping us continue to scale & grow and taking a strong role in training other customer support engineers. If I had the choice, I'd be hiring Sorin right now instead of writing this recommendation. Please reach out to me if you would like more details – I'm happy to chat.
Grace J.
I was lucky enough to work with Sorin both as a teammate and as his direct manager. His enthusiasm for his role was infectious. He cared deeply about his work, his teammates and our customers. He showed this daily. Sorin's impact on the Intercom CS team has been significant. He was always passionate about helping us to become a better, more efficient team whilst never forgetting his customers and their wellbeing. He shaped our team by helping with, and being responsible for, workflows, onboarding, tooling, interviewing and communications. Sorin was always a champion of our cultural values as we began to scale and was a great role model for his teammates. I cannot recommend working with Sorin enough. Any team would be extremely lucky to have him. I feel very lucky to have gotten the chance to work with him. His work ethic and attitude is inspiring.
Experience
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KnowledgeOwl
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United States
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Software Development
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1 - 100 Employee
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Senior Customer Support Engineer
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May 2020 - Present
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Education
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Universitatea Tehnică din Cluj-Napoca
Bachelor of Science (B.S.), Automation, Applied Informatics Engineer