Business Services Administrator

• Apr 2023 - Present

Executive PR Assistant

• Dec 2015 - Present

Planned and executed tailor made events for individual and corporate clients. • Ensure availability of all material and man power is available for any events in progress. • Assisted with negotiations for space contracts, book event space, arrange for food and beverage, order supplies, make travel arrangements, order event signs and ensure appropriate décor. • Key Accomplishments: Conduct research, visit vendor sites and find resources to help staff make decisions about event possibilities. Successfully keep track of event finances including check requests, invoicing, and reporting. Effectively prepared budgets, providing periodic progress reports to staff directors for event projects. Prepared press releases handled client’s social media accounts. • Answer/screen calls as appropriate; Plan all travel arrangements for CEO and high-profile clients Show less

Leadership Gifts Coordinator

• Apr 2022 - Apr 2023

Processes and maintains records on all gifts in the Office of Institutional Advancement & Planned Giving, pledges and donor-related transactions in the Office of Institutional Advancement & Planned Giving. Assists in the production, maintenance and distribution of financial reports including, but not limited to, gift/pledge logs, weekly and monthly reports and executive dashboards Processes and maintains records on all gifts in the Office of Institutional Advancement & Planned Giving, pledges and donor-related transactions in the Office of Institutional Advancement & Planned Giving. Assists in the production, maintenance and distribution of financial reports including, but not limited to, gift/pledge logs, weekly and monthly reports and executive dashboards

Construction Management Specialist

• Jul 2021 - Apr 2022

Verification that property is built in accordance with statutory and program standards. • Monitoring progress and compliance of construction through site inspections and Davis Bacon Interviews • Analyze cost reasonableness and approve construction draws Coordinate input meetings between stakeholders • Oversees the construction of affordable multifamily properties funded with DCA resources (including low income housing tax credits) to ensure that the properties meet all Federal and State program requirements and are completed in a timely manner. Show less

Permit Technician

• May 2017 - Jul 2021

-Coordinate the in take of plans within the Office of Buildings - Reviews plans, engineering and permit documents, and other pertinent information at the public counter in order to verify accuracy and completeness of information for permit - Interview and obtain information from customers in order to determine their needs - Strategize with plan reviewers and management to design and develop best customer service practices, handouts and checklists. - Manage, maintain, retrieve, and organize data electronically. - Assists building and zoning reviewers in reviewing simple residential projects and plans to ensure that code requirements are met. - Assists in processing Special Events permits from the Office of The Mayor. Show less

Sr. Retail Loan Processor

• Apr 2016 - Apr 2017

Support the sales team in Auto, consumer lending. Work with consumers and loan officers to gather necessary documentation, create loan packages and fund loans. Assist consumers with questions or the next steps in regards to the lending process. Utilized computerized system for tracking, information gathering, and/or troubleshooting. General knowledge of Bank of America products and services. Responsible for the timely and accurate processing of direct, indirect, wholesale, lease or real estate equity loans generated by the Consumer Show less

Client Service Administrator

• Dec 2015 - Apr 2016

Acts as the primary customer contact and is responsible or the revenue growth & retention of a designated portfolio of regional agents Provides ongoing relationship development and support through proactive efforts, including introductory calls, issue identification and prevention, compliance notification and explanation, and presenting value added service solutions Extends processing agreements while minimizing margin compression Identifies, sells, implements, and ensures activation of additional revenue generating products and services Provides agent education and training Ensures complete and prompt resolution of escalated service issues by working collaboratively with other areas within First Data Creates and maintains accurate and up to date customer profiles within the reporting systems Other duties as required and directed by leadership Show less

Default Retention Supervisor

• Apr 2013 - Apr 2015

•Oversees staffing of department and assists management in the decision of new hires •Provide quality customer service to internal/external customers •Performed inquiries to ensure governmental regulations, investor guidelines, and company policies were being met •Achieved 90% pass rate in quality and compliance. •Review, prioritize, and distribute daily workload to meet deadlines and goals •Managed Collections, Call Center Operations and oversaw a team of front-line collectors Show less

Human Resources Generalist

• Mar 2011 - Feb 2013

•Managed the ability to plan, prioritize and set goals. While demonstrating a sense of urgency about exceeding the objectives of the role while remaining adaptable and flexible as priorities or needs shift quickly. •Demonstrated knowledge of concepts, principals, and practices related to talent management & engagement, organizational design and performance, workforce planning, learning and development, compliance and risk management, diversity initiatives and employment HR policies. •Mitigated customer disputes, repaired trust, located resources for problem resolution and designed best-option solutions for customers •Helped clients with processing and enrolled customers in healthcare benefits, life benefits, retirement plans and payroll services •Working knowledge of State and Federal employment law, EEO, Affirmative Action and Diversity Policies around recruiting and hiring process. •Demonstrated understanding of the HR regulatory environment. •Acted as a resource for peers and contributed to the goals and initiatives which has been set. Show less

Child Care Assistant Teacher

• Jul 2007 - Feb 2011

•Performed daycare activities that complied with the foundation curriculum •Read to children and taught them painting, drawing, and crafts for social and academic enrichment •Other responsibilities included preparing food and serving meals/refreshments to children, organizing and storing toys to ensure safety in the various activity areas •Performed daycare activities that complied with the foundation curriculum •Read to children and taught them painting, drawing, and crafts for social and academic enrichment •Other responsibilities included preparing food and serving meals/refreshments to children, organizing and storing toys to ensure safety in the various activity areas

Job Development Intern

• Sep 2009 - Jan 2010

•Cultivated and monitored job opportunities with potential employers; Created and implemented employment-training programs for clientele •Assessed incoming clients for job appropriateness based on issues including aptitude, interests, skills, childcare, transportation and cultural considerations; Assisted in the setup of residences for refugees •Assisted clients and employers with job retention and advancement; Maintained client files and databases •Cultivated and monitored job opportunities with potential employers; Created and implemented employment-training programs for clientele •Assessed incoming clients for job appropriateness based on issues including aptitude, interests, skills, childcare, transportation and cultural considerations; Assisted in the setup of residences for refugees •Assisted clients and employers with job retention and advancement; Maintained client files and databases