Experience

ShareGrid

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Apr 2020 - Present

  -Managing ShareGrid’s business operations and support teams - identifying UX/UI issues, fraudulent activity, and KPI trends.-QA testing for new product releases.-Standardized and refined account verification and security protocols.-Devised consumer communication strategies.-Spearheaded Operations hiring.

• Operations Specialist

  • Aug 2019 - Apr 2020



Malahat Spirits LLC

• Beverage Manufacturing
• 1 - 100 Employee

• Malahat Spirits

  • Mar 2019 - Present

  Tasting Room Associate. Part-time side gig. Tasting Room Associate. Part-time side gig.



Renovate America

• United States
• Financial Services
• 1 - 100 Employee

• Communications & Public Affairs Partner

  • Feb 2018 - Aug 2018

  -Spearheaded communications and public affairs for fintech, home improvement financing platform, Renovate America.-Publicized market impact, managing Renovate America’s policy-focused social media accounts.-Mobilized grassroots campaigns, converting Renovate's customer base to promote renewable policies in both local and state hearings.-Developed daily industry reports for both Renovate's stakeholder and companywide internal communication distribution.-Strategized communication and advocacy campaigns furthering Renovate’s imprint nationally.

• Communications & Public Affairs Associate

  • Mar 2017 - Feb 2018



Adventure 16

• Assistant Team Manager

  • Aug 2015 - May 2016

  -Managed customer escalations.-Delegated tasks to floor sales associates.-Responsible for opening and closing managerial duties: cash reconciliation, audits, and floor presentation. -Merchandise sales and customer engagement. -Managed customer escalations.-Delegated tasks to floor sales associates.-Responsible for opening and closing managerial duties: cash reconciliation, audits, and floor presentation. -Merchandise sales and customer engagement.



国際協力NGOジェン | JEN International NGO

• Japan
• Non-profit Organizations
• 1 - 100 Employee

• Public Relations and Fundraising Intern

  • May 2013 - Jul 2013

  -Wrote reports for NGO’s stakeholder engagement media.-Conducted interviews with field volunteers.-Mentored future Duke University students to partner with the NGO. -Wrote reports for NGO’s stakeholder engagement media.-Conducted interviews with field volunteers.-Mentored future Duke University students to partner with the NGO.