Experience

Mack Boring & Parts Co.

• Wholesale
• 1 - 100 Employee

• Lead Product Support Specialist for the Electric Group

  • 2022 - Present

  - Oversee all after-sale and warranty support for the entire e-propulsion product line at Mack Boring- Responsible for entire North American Territory, inclusive of 55+ dealers and 10+ unique products- Maintain expertise of all products, warranty details, applications, and ever-changing product technology- Relationship manager between OEMs, dealers, factories and customers- Cutting cost and driving efficiency for the top revenue generating product line

• Production Technician

  • Dec 2018 - Jan 2022

  - Managed fast-paced and high volume production of Isuzu, Scania, Yanmar, and Mitsubishi diesel engines for industrial and marine applications and OXE, eProp engines for outboard marine applications.- Responsible for 100+ engines per month moving through the production department - Lead quality assurance efforts to maintain highest level of customer satisfaction- Lead military contract builds and multi-faceted green field applications- Identified potential issues in prototype builds within cross-functional working teams- Trained and coached all new production employees Show less



Bourbon Street Wine & Spirits

• 1 - 100 Employee

• Retail Associate

  • Sep 2016 - Aug 2018

  - Responsible for efficiently managing inventory levels, conducting regular stock checks, and initiating orders to guarantee product availability. - Upholding high standards of store cleanliness and organization, performing routine maintenance, and ensuring a welcoming atmosphere. - Resolving customer concerns and complaints professionally and amicably, prioritizing customer satisfaction. - Actively participated in sales training and product knowledge session, staying up to date with industry trends - Consistently achieved and exceeded sales targets by leveraging strong product knowledge to make personalized recommendations and upsell premium liquor selection. Show less



Pep Boys

• Vehicle Repair and Maintenance
• 700 & Above Employee

• Lead Technician

  • 2016 - 2016

  - Maintained consistent job completion rate under given time allotment - Managed multiple repair projects at a given moment - Understand and draw upon extensive knowledge of frequently changing products and procedures - Maintain high satisfaction rates with customers in order to drive return business - On-going continuing education of latest innovations within the industry - Drove $7000+ in re-occurring monthly revenue - Maintained consistent job completion rate under given time allotment - Managed multiple repair projects at a given moment - Understand and draw upon extensive knowledge of frequently changing products and procedures - Maintain high satisfaction rates with customers in order to drive return business - On-going continuing education of latest innovations within the industry - Drove $7000+ in re-occurring monthly revenue