ICT Officer

• Jan 2021 - Present

Migrated email servers to Microsoft Office 365, increasing staff utilization of cloud storage capabilities by 20%.Provided ICT training sessions for 120 staff members, resulting in 80% decrease of tickets for common IT problems.Successfully installed & maintained printers for 100+ users across 3 sites, improving print/scan quality by 15%.Troubleshot & resolved network issues, increasing internet access reliability by 20%.Configured and optimized Windows OS on 250+ workstations, leading to improved user experience.Managed Active Directory for 100+ users, enabling seamless access to shared drives and applications with 90% uptime. Show less

Consultant ICT Technician

• Apr 2020 - Dec 2020

Configured Ubuntu linux VPS & BigBlueButton (BBB) server to host Moodle LMS & live lessons respectively; increasing capacity by 200% and user accessibility by 30%.Optimized database and web servers with security patches, updates & upgrades; decreasing downtime by 20% while safeguarding critical data.Installed firewall to restrict malicious access while monitoring logs regularly; achieving 99% system availability.

Information Technology Consultant

• Dec 2016 - Present

Training Facilitator and Advisor

• May 2017 - Present

Information Communication Technology Manager

• Sep 2019 - Dec 2020

Coordinated the Pwani Innovation Week Conference, hosting 1000+ attendees and featuring 50+ exhibitors, driving a 25% increase in awareness of local youth initiatives.Facilitated trainings for over 800 youths and startups across the coastal region annualy through the technology department, empowering them with digital skills and thus improving their income rates by 20%.Administered Cisco Networking Academy program to certify over 50 participants each year with employable skills.

Technical Support Team Lead

• Sep 2018 - Aug 2019

Provided network & technical assistance for community members with 99% issue resolution within 24 hours.

Robotics Instructor

• May 2017 - Dec 2019

Information Communication Technology Trainer

• Jan 2019 - Mar 2019

Network Engineer (Fixed Data Solutions)

• May 2017 - Aug 2018

Installed, maintained and supported Fixed Data Services on various technologies such as WiMax, Ceragon (P2MP), Microwave (P2P), LTE & Fibre to enhance network performance. Optimized uptime of networks for 100+ customers by troubleshooting issues across Internet & MPLS services to ensure 99% availability of networks for customers. Configured over 100 routers including Cisco and Huawei AR for seamless internet/MPLS connectivity at customer premises. Collaborated with cross-functional teams to quickly resolve technical challenges within 24 hours at third party locations while adhering to health and safety standards. Show less

Cable Landing Station Engineer Intern

• Jul 2016 - Aug 2016

Maintained and troubleshot Cable Station equipment & ancillaries, ensuring optimal performance of the station and minimizing downtime for customers. Performed routine monitoring and analysis of IP/Transmission networks resulting in improved network performance by 20%. Facilitated successful installation projects with contractors and offered remote hand support for customers, achieving 25% reduction in project completion time. Maintained and troubleshot Cable Station equipment & ancillaries, ensuring optimal performance of the station and minimizing downtime for customers. Performed routine monitoring and analysis of IP/Transmission networks resulting in improved network performance by 20%. Facilitated successful installation projects with contractors and offered remote hand support for customers, achieving 25% reduction in project completion time.

ICT Officer Trainee

• May 2015 - Aug 2015

Developed and implemented an online IT inventory system for KEMRI – Wellcome Trust Research Programme, resulting in a 20% improvement in asset tracking accuracy. Provided IT infrastructure/desktop support service to 150+ users, successfully resolving 95% of user requests within 24 hours. Managed the service desk support of 50+ tickets per month with 98% customer satisfaction rate achieved. Developed and implemented an online IT inventory system for KEMRI – Wellcome Trust Research Programme, resulting in a 20% improvement in asset tracking accuracy. Provided IT infrastructure/desktop support service to 150+ users, successfully resolving 95% of user requests within 24 hours. Managed the service desk support of 50+ tickets per month with 98% customer satisfaction rate achieved.

Computer Repair and Maintenance Technician

• May 2014 - Aug 2014

>Troubleshooting and diagnosis of computer related problems/issues. >Repair, maintenance and servicing of computers. >System and application software installation. >Troubleshooting and diagnosis of computer related problems/issues. >Repair, maintenance and servicing of computers. >System and application software installation.