M365 Administrator

• Jul 2022 - Present

Development Infrastructure Specialist

• Oct 2021 - Jul 2022

Level 2 Infrastructure Engineer

• Mar 2018 - Oct 2021

Service Representative

• Jan 2015 - Mar 2018

-Provide support for TD Bank Downtown Core and also other various locations -Repair Lenovo Laptops and Desktops Under Warranty -Reimage, Install, Removal of Laptops, Desktops, Docking Stations, Peripherals, etc. -Provide backup server support for HP Servers -Provide support for TD Bank Downtown Core and also other various locations -Repair Lenovo Laptops and Desktops Under Warranty -Reimage, Install, Removal of Laptops, Desktops, Docking Stations, Peripherals, etc. -Provide backup server support for HP Servers

Datacenter Technician

• Aug 2012 - Dec 2014

• Rack, configure, troubleshoot servers • Fiber/Ethernet cross connections between servers or major ISPs • Terminate Ethernet cat 5e/6 cables and 25 pair to a patch panel • Setup duo security system by configuring access card and finger prints • Keep record and answer questions using ConnectWise ticketing software • Rack, configure, troubleshoot servers • Fiber/Ethernet cross connections between servers or major ISPs • Terminate Ethernet cat 5e/6 cables and 25 pair to a patch panel • Setup duo security system by configuring access card and finger prints • Keep record and answer questions using ConnectWise ticketing software

PC Technicial Support Analyst

• 2009 - 2011

• Responsible for repairing and maintaining personal computers • Upgrading components of aging systems and removing viruses • Creating backup for important files • Responsible for repairing and maintaining personal computers • Upgrading components of aging systems and removing viruses • Creating backup for important files

Project/Administrative Help Desk Assistant

• Aug 2009 - Oct 2009

• Used computer security-related software such as Symantec and other tools to examine and clean client computers • Helped clients configure and troubleshoot wireless connectivity issues • Responded to client inquiries about Wi-Fi and other computer related issues in person, by phone and by email • Helped clients to update their operating system and install a updated antivirus program (Symantec); in order, for them to gain access to school’s Wi-Fi • Used computer security-related software such as Symantec and other tools to examine and clean client computers • Helped clients configure and troubleshoot wireless connectivity issues • Responded to client inquiries about Wi-Fi and other computer related issues in person, by phone and by email • Helped clients to update their operating system and install a updated antivirus program (Symantec); in order, for them to gain access to school’s Wi-Fi

Sales Representative

• Jul 2009 - Aug 2009

• Sold mobile phones/mobile phone accessories, unlocked phones, and priced store merchandise • Utilized strong communication skills to provide high quality customer service • Demonstrated excellent knowledge of mobile phones while assisting customers • Sold mobile phones/mobile phone accessories, unlocked phones, and priced store merchandise • Utilized strong communication skills to provide high quality customer service • Demonstrated excellent knowledge of mobile phones while assisting customers