Experience

Rise Up

• France
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2023 - Present

  Paris, Île-de-France, France - Participate in pre-sales meetings to manage customer expectations and deadlines - Follow-up of customers - projet management (provide product training, help customers with configuration, act as liaison between customers and the technical project managers) - Ensure reporting of customer KPIs in Planhat - Manage crisis situations while guaranteeing customer satisfaction



GlobalExam

• France
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success Manager B2B | Team Leader INTERNATIONAL & OPS

  • Jul 2021 - May 2023

  Paris, Île-de-France, France CSM - Ensure the follow-up of key accounts in the markets: LATAM - Spain, France, EMEA and APAC. - Development of the CSM support strategy for international distributors. - Conducting webinars and demonstration meetings targeted to B2B customers and prospects. - Preparation of quarterly and annual reports. - Identification of upsell opportunities. - Identification of product evolutions needs according to the market requirements. OPS - Optimization of communication… Show more CSM - Ensure the follow-up of key accounts in the markets: LATAM - Spain, France, EMEA and APAC. - Development of the CSM support strategy for international distributors. - Conducting webinars and demonstration meetings targeted to B2B customers and prospects. - Preparation of quarterly and annual reports. - Identification of upsell opportunities. - Identification of product evolutions needs according to the market requirements. OPS - Optimization of communication processes between the OPS and CSM teams. - Monitoring of the Content Customization service for B2B customers. - Definition of KPIs and monitoring on a daily basis. - Collaboration with the marketing and media production teams to create and enhance videos and support content in Spanish and English for B2B and B2B2C clients.

• International Business Developer - CSM | E-learning / Languages

  • Jul 2020 - Jul 2021

  Paris, Ile-de-France, France Business Developer - Identification and prospection of B2B customers. - Conducting demonstration meetings of the platform and the follow-up associated. - Optimization of the strategic approach for the LATAM - Spain market. - Preparation of commercial proposals. CSM - Ensure the follow-up of B2B customers and international distributors.



Nannybag

• France
• Travel Arrangements
• 1 - 100 Employee

• Customer Support Manager

  • May 2019 - Sep 2019

  Paris Area, France - Support for B2B and B2C customers in the EMEA and US markets. - Measurement of customer satisfaction and identification of axes for improvement. - Definition of KPIs and follow-up. - Project management: optimization of the booking process.



S Agencia Digital

• Colombia
• Advertising Services
• 1 - 100 Employee

• Digital Content Writer | Startups and entrepreneurs

  • Dec 2017 - Dec 2018

  Bogotá D.C. Area, Colombia - Creating and editing digital content for startups and entrepreneurs: writing and optimizing articles for corporate and personal brand blogs. - Using SEO and brand storytelling techniques for content optimization.



Serna&Saffon Consultores

• Public Relations and Communications Services
• 1 - 100 Employee

• Digital and Media Consultant | Sport sponsorship project

  • Jun 2017 - Feb 2018

  Colombia - Press releases drafting and dissemination strategy. - Communication and social media strategy to optimize and strengthen athletes' personal brand and brought visibility to the national sponsor program: fundacionpostobon.com

• Community Manager | Cultural project

  • Jun 2017 - Sep 2017

  Colombia - Development of the social media strategy for the project created by the Swedish Embassy and the Swedish Institute Sweden@Colombia (@swedenincol). - Creation of content in social media. Definition of KPIs and creation of monitoring reports.



Colombia Medios

• Community Manager | Sport communication

  • Mar 2016 - Jun 2017

  Colombia - Consultancy on social media management for the professional athletes participating in the Rio 2016 Olympic Games.



Precise Engagement SAS - MullenLowe SSP3

• Community Manager | ATP and ITF tennis tournaments

  • Jan 2014 - May 2015

  Bogotá - Development of the social media network strategy for the tournament Seguros Bolivar Open (Challenger). - Creation and edition of content for the dedicated blog.



Caracol Radio

• Colombia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Content Producer - Assistant | National news

  • Dec 2014 - Jan 2015

  Bogotá - Content Producer for the radio show "6:00 am Hoy por Hoy”. Selection of relevant current news to be addressed during the broadcast. - Contact of relevant personalities and guests.



Caracol Radio

• Colombia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Content Producer - Assistant | National news

  • Dec 2013 - Jan 2014

  Bogotá - Content Producer for the radio show "6:00 am Hoy por Hoy”. Selection of relevant current news to be addressed during the broadcast. - Contact of relevant personalities and guests.



Caracol Radio

• Colombia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sports reporter - Intern Student | Sport Journalism

  • Jul 2012 - Jan 2013

  Bogotá - Writing and reporting sport news and covering sport events.