Experience

SIXCEL

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Software Engineer

  • Mar 2021 - Present



eClinical Solutions

• United States
• Software Development
• 300 - 400 Employee

• Senior Data Engineer

  • Sep 2020 - Mar 2021



Erecruit

• United States
• Software Development
• 1 - 100 Employee

• Senior Business Systems Analyst | Erecruit

  • Jul 2014 - Apr 2020

  Erecruit delivers the most comprehensive and innovative end-to-end staffing software solutions designed to empower people to achieve exceptional results. We serve the entire recruitment lifecycle with Erecruit Front Office, Middle Office, Credentialing and VMS solutions for enterprise staffing firms, Adapt Front and Back Office software for fast-growing firms, eStaff365 Onboarding, and TempBuddy, temporary workforce management platform. To learn more, visit www.erecruit.com. Responsible for creating hundreds of complex custom reports for clients using SSRS Creating, testing and supporting database scripts, views and stored procedures using T-SQL Develop custom data exports using XML Assisting clients with database connections to Microsoft Dynamics GP and creating database synonyms to pull data from GP Setting up custom reporting environments using Reporting Services Configuration Manager Work as part of implementation teams to bring new clients live, including gathering requirements for custom work, providing advice and executing work necessary to complete custom tasks Participated in a customer-led focus group to define standard reporting metrics to be delivered with the software Show less



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Senior Operations Analyst

  • Aug 2013 - Jul 2014

  Responsible for preparing weekly analysis on customer retention program as well as providing insights into results of various customer retention campaigns for the Personal Solutions division of the business Work closely with Operations team to assist in analysis of call center performance Develop, baseline and operationalize new call center metrics for 2014 including development of a plan to move to a new reporting tool for call center metrics Participate in LEAN initiatives to improve sales conversion at call centers Show less



Autotrader US

• United States
• Advertising Services
• 700 & Above Employee

• Senior Data Analyst

  • Mar 2011 - May 2013

  Served as one of two Sr. Data Analysts supporting the Consumer Services division of AutoTrader.com, primarily focusing on the Fraud, Corporate Affairs and Consumer Sales departments Developed a model for measuring the performance metrics of employees within Customer Operations, which is currently used in the annual employee review process to assist in determining merit increases and annual bonuses of over 300 employees Completed monthly Executive Forecast and operational metrics reporting for Customer Operations leaders and Sr. VP of Operations Presented quarterly analysis of employee surveys to Customer Operations leadership, including recommendations for improvement Worked on a team to implement a new outbound dialer for the Consumer Services Sales and Credit & Collections departments Automated several daily reports using Crystal Reports, saving an average of one hour per day of manual work Developed monthly budget reporting for an internal rewards and recognition program Show less



Intuit Financial Services

• Sales Data Analyst

  • Mar 2010 - Mar 2011

  Served as the primary developer of standard reports for the Pivotal CRM system for a sales team of over 70 members Created ad hoc reports for the sales teams, averaging over 30 ad hoc requests per month Created pricing models to assist sales representatives in consulting with clients during renewal periods Trained new sales representatives on use of the CRM reporting module Created and published a library of training documentation for users of the CRM reporting module Created a product and feature report for account managers to use as a cross-selling tool with their clients, reducing time to compile this information from approximately one business day per client to less than five minutes per client Managed assignment of report requests from the sales teams to analysts via an online queue Maintained an average user satisfaction rating of 4.7 out of 5.0 for all report requests produced Created and maintained internal QuickBase applications, including maintaining user roles, security and reports Show less



VCG

• Senior Services Consultant

  • Jul 2002 - Mar 2010

  Consult with customers on custom report and database script requests Create advanced custom reports according to client specifications using Crystal Reports, SQL Reporting Services and an in-house report-writing application Perform account management duties for a number of customers Teach Crystal Reports classes to customers Travel to client sites when necesssary for training or consulting Assist sales team by creating reports needed for software demos Create and execute SQL scripts Test and document software defects and present defects to development Assist clients with Crystal Enterprise system administration Troubleshoot customers’ report and database issues Assist support associates with report and database issues Assist QA department with testing duties Assist data migration department with database issues encountered while migrating new customers to our software products Positions also held at VCG include: Senior Report Writer/Analyst Application Support Rep Show less