Experience

San Bernardino County Human Services

• United States
• Government Administration
• 100 - 200 Employee

• Office Assistant 3 for HS Contracts unit

  • Mar 2021 - Present

  Assist Staff Analysts in completing their contracts. Assist Staff Analysts in completing their contracts.



San Bernardino County District Attorney's Office

• United States
• Law Practice
• 1 - 100 Employee

• Office Assistant 3

  • Oct 2018 - Mar 2021



A-Check Global, A Sterling Company

• United States
• Human Resources Services
• 1 - 100 Employee

• Records Specialist

  • Apr 2016 - Oct 2018

  Work carefully with confidential and personally identifiable information for all applicants requiring Motor Vehicle Reports from various states regarding their background check with our clients.Enter data regularly in a quick, efficient, accurate manner.Answer emails, requests, reports, phone calls, and more by multi-tasking per priority.Assist clients and applicants utilizing the best customer service possible by providing instructions.

• Registration Specialist

  • Jun 2015 - Apr 2016

  Provide 100% accuracy for a thorough background check by utilizing high level customer service, data entry, paying attention to every detail in a fast and efficient manner.Ensure all sensitive applicant data is confirmed and accurate to begin the first step in criminal background checks.Network with other departments to complete various projects.



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Assistant at University of California, Riverside

  • Jan 2015 - Mar 2015

  Set all necessary appointments for associates to complete their training, orientations, and background checks.Processed all paper work to begin background checks via LiveScan, and network with UC Police Department to schedule the appointment date and times.Validate their I-9 documents, and notifications of ending the employment of associates either immediate or two week notice.Distributed paychecks to the appropriate students by checking valid picture ID, and sending email reminders their check is ready for pick up. Facilitate paper work to set up direct deposit, and assist students to use AtYourService.Set up the conference room for interviews, after sending out email notifications to candidates about their selected date and time.Updated several databases such as: SecureSheet, Ilearn, and Access of student information and separations.Networked with various departments to stay up to date with any changes regarding dining services.Created a GoogleDocs spreadsheet of potential applicants for easy access related to specific attributes from paper applications to increase productivity.



Bunz

• Front of the House Manager

  • Feb 2013 - Sep 2014

  Increased Yelp! scores from 3.5 to 4 stars by creating a friendly and outgoing environment by increasing the Employees morale using effective training and continuous coaching. This assisted in generating more local residents to become repeat customers.Directly responsible for an average of $2,000 in cash sales per day and record keeping for other managers and the owners.Provided direction and delegated tasks to keep the team on track with their work in a fast paced –customer driven atmosphere.Executed all decisions during my shift in a quick, swift, and level-headed manner. When unable to make a justified decision, I communicated with additional management and owners.Resolved issues as they arise either with guests or associates by implementing resourceful solutions until all parties were satisfied. The most frequent challenges addressed by me was to increase an employees morale and productivity during wait times for business by coaching. Secondly, customer dissatisfaction with either service or food by addressing the situation quickly and coming to a solution for the customer to continue enjoying their visit and future ones. Lastly, frequent meetings with other managers to discuss issues within each shift, and coming to an end with better results.



Fresh & Easy

• United States
• Retail
• 200 - 300 Employee

• Operations Management Intern

  • Jun 2012 - Sep 2012

  Contributed to an annual savings of ~$100,000 for the year by reducing waste through collaborating with departments to target specific areas of opportunities for better forecasting. Reduced over time by reorganizing and improving layout food storage plans. Reduced down time by reorganizing floor plans in storage areas, and employee schedules.Created a formal procedure on best practices to recognize and manage First In First Out to employees and trained thirty employees on average for implementation. I created a proper procedure that was not reinforced regularly or created in their policies. I created a sheet for employees to sign after receiving formal training provided by the FIFO training procedure I created with the help of other departments. It improved wait time, over time, and down time by decreasing numbers across the board.Completed and presented a power point presentation of my project in step by step detail to executives from Fresh and Easy.Networked with departments to be resourceful in completing various tasks to ensure completion. For instance, I created a relationship with the purchasing department to retrieve information on particular products we received. In addition, I networked with processing to determine how they are able to decrease on forecasted numbers for purchasing products.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Apr 2012 - Jun 2012

  Maintained a high sense of urgency of customer service during high-volume, fast paced environmentIn-depth knowledge of an automated POS system for customer ordersTook initiative to complete various tasks when additional tasks were completedParticipated in on-going training to become a more valuable asset Maintained a high sense of urgency of customer service during high-volume, fast paced environmentIn-depth knowledge of an automated POS system for customer ordersTook initiative to complete various tasks when additional tasks were completedParticipated in on-going training to become a more valuable asset



Howard's TV and Appliances

• Office Personnel

  • Nov 2011 - Feb 2012

  Entered customer data into database for store transfers, updates, orders, and next day deliveriesAssisted the sales team with their guests while offering fast and efficient services by completing sales ordersFinanced customers for store credit online Required the customer to provide two forms of ID Called the finance company and provided answers to questionsManaged all financial records including cash, credit cards, and other forms of payment though record keeping Provided excellent customer service, answered product and warranty questions for various products with the use of collaborating with manufacturers and warehouses for maintenance services



University of California, Riverside

• United States
• Higher Education
• 700 & Above Employee

• Peer Mentor at The Well

  • Mar 2011 - Aug 2011

  Assisted students by providing access to resources related, but not limited to physical health, mental health, community service, and holistic wellnessMentored undergraduate and graduate students through various health and wellness challenges including but not limited to mental health stigma, physical wellness, and intellectual wellnessPresented various presentations to new students and campus visitors on the resources of the WELL and about the UCR Campus Maintained and hosted various events for new students to graduates such as: Graduate Yoga, Peer Recruitment Fair, Graduate series at The Barn, and Therapy Fluffies on a regular basis throughout the quarter



Wienerschnitzel

• Team Leader

  • Jun 2004 - Jul 2006

  Supervised employees and maintained a professional environment during absence of managementEnsured customers received the best customer service with each visit with a friendly greeting, complete and accurate order taking proceduresTrained and supervised employees to follow all procedures, policies, and food quality standards set forth by the companyEnsured higher standards of customer satisfaction, and restaurant health and safety standardsCleaned all facilities to create a welcoming experience. In addition, stocked all inventory during peak hours to stay ahead of the influx of orders and customers.Accurately handled cash, balanced the register to the registers' statement.