John Hallmark
Support Specialist II at Rice University- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Learn to Program: The Fundamentals
CourseraSep, 2017- Oct, 2024
Experience
-
Rice University
-
United States
-
Higher Education
-
700 & Above Employee
-
Support Specialist II
-
Jul 2022 - Present
Provide desktop services support for faculty and staff. Serve as contact point for teammates, specializing in Active Directory, working with Windows and Mac platforms, and networking. Planning and creation of procedures through Covid transition.- Provides first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible- Resolves basic end-user problems, escalate as appropriate- Installs, upgrades, configures, and troubleshoots computing and communication devices and peripherals- Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities- Updates daily status reports and shift handover reports if applicable- Applies security best practices- Gathers and records asset inventory and software license information- Performs other duties as assigned, including training colleagues how to use and troubleshoot software and equipment.- Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner- Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary- Maintains familiarity with emerging technologies for personal computer platforms Show less
-
-
Support Specialist
-
Apr 2020 - Jul 2022
Provide desktop services support for faculty and staff. Serve as contact point for teammates, specializing in Active Directory, working with Windows and Mac platforms, and networking. Planning and creation of procedures through Covid transition.- Provides first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible- Resolves basic end-user problems, escalate as appropriate- Installs, upgrades, configures, and troubleshoots computing and communication devices and peripherals- Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities- Updates daily status reports and shift handover reports if applicable- Applies security best practices- Gathers and records asset inventory and software license information- Performs other duties as assigned, including training colleagues how to use and troubleshoot software and equipment.- Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner- Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary- Maintains familiarity with emerging technologies for personal computer platforms Show less
-
-
Data Center Specialist
-
Apr 2019 - Apr 2020
- Monitor local network, regional networks, and connections in relationship to networks under the Rice University umbrella and alert appropriate support staff to events or problems in their respective areas- As a first point of response in the event of equipment failure, perform documented procedures addressing each equipment event or problem- Monitor control panels: UPS alarm system, A/C alarm system, and Fire Alarm system- Install servers and other associated systems- Responsible for the control and distribution of printer paper and other associated printer supplies- Assist with inventory and shipping / receiving- Perform all other duties as assigned Show less
-
-
-
Rainbow of Hope - NonProfit Horse Ranch
-
Rosharon, Texas, United States
-
Volunteer Ranch Hand
-
Mar 2023 - Present
Assist with horse care and tasks around the Ranch (cleaning, feeding, assist with medical care, etc.). Also assist with events when extra hands are needed. Assist with horse care and tasks around the Ranch (cleaning, feeding, assist with medical care, etc.). Also assist with events when extra hands are needed.
-
-
-
Freelance
-
United States
-
Actor/Voice Actor
-
Jan 2020 - Present
Acting, Voice Acting Acting, Voice Acting
-
-
-
TechSayers
-
Houston, Texas, United States
-
Business Owner
-
Nov 2020 - Present
Freelance IT work. Previously did photography/Videography and was a business partner for a Production Rental Space company for about a year. Freelance IT work. Previously did photography/Videography and was a business partner for a Production Rental Space company for about a year.
-
-
-
SWW Industries LLC
-
Houston, Texas Area
-
Operations Specialist
-
Aug 2018 - Mar 2019
- Extensively researching products and developing Sales/Business Plans. - Build and maintain relations and communication with business partners and product manufacturers. - Preparation and distribution of requested materials related to products or services (presentations, instructions, product MSDS, brochures, etc.). - Provide in-house IT support. (PC upgrades/troubleshooting, etc.) - Build and maintain company website with updated blog and company news articles on the SquareSpace platform. - Producing presentation and informative guides detailing product applications and specifications. - Working with local and international government agencies to certify and authenticate International Trade Agreements. - Coordinate executive communications including taking calls, responding to emails, and interfacing with clients. - Prepare internal and external corporate documents for industry partners and clients. - Maintain an organized filing system of paper and electronic documents and projects. - Schedule meetings and appointments and manage travel itineraries - Attend conferences, workshops, and conventions to improve personal industry knowledge, exhibit or showcase offered product(s), and network with prospects and potential industry partners (Distributors, Operators, Vendors, etc.). Show less
-
-
-
Valiant Solutions, Inc.
-
Woodbury, NY
-
Payroll Consultant (Hospitality)
-
Sep 2017 - Apr 2018
- Established and managed new client relationships through implementation. - Created an in-depth reference troubleshooting guide for bio-metric time clocks and related known issues with client devices or networks. - Coordinated with Sales to gather information and manage advised integration processes. - Personalized software functions and UI (portal design and module access) per client. - Processed multiple payrolls with or for clients to verify accuracy of integration and desired configuration. - Performed reconciliations based on company information to ensure accuracy and compliance. - Upon project completion and proven sustainability, initiate client migration to support for on-going services. Show less
-
-
-
FingerCheck
-
Brooklyn, NY
-
Lead Payroll Specialist
-
Nov 2015 - Sep 2017
- Managed and developed countless client relationships, ensuring unmatched product support and long-term retention. - Identified client goals and pain points to provide strategies and guidance for optimizing service. - Collaborated with operations, marketing, sales, and programming teams for product development feedback, user optimization, and sales and retention strategies. - Provided level 2 support as necessary to analyze and troubleshoot client problems and needs with confidence and expertise. - Organized, scheduled, and led meetings and demonstrations with existing, prospective, and new clients. - Supplementing sales based on clients’ needs and desires. - Managed large data sets of discreet employee information for importation, compliance, and consistency. - Consulted with clients on best practices to ensure legal compliance, workforce satisfaction, and employee retention. - Volunteered in the involvement of hiring applicants and training new team members. Show less
-
-
-
Loomis
-
Houston, Texas Area
-
Call Center Representative
-
Dec 2014 - Nov 2015
National Call-Center environment, servicing up to 80 calls per day. Volunteered and developed Troubleshooting guides based on products and services offered; then distributed the documents to my colleagues upon management approval. - National Call-Center environment. Serviced up to 80 calls per day. - Provided support to technicians and clients to resolve client-side product device and networking issues. - Generated and verified completion of service and repair work-orders for branches locations throughout the US. - Volunteered and developed Troubleshooting guides based on products and services offered; then distributed the documents to my colleagues upon management approval. Show less
-
-
-
Reynolds and Reynolds
-
Houston, Texas Area
-
Network Technician (Data Center Operations)
-
Mar 2012 - Aug 2014
- Project management: Installing, repairing, and maintaining networking infrastructure in the Data Center and corporate office. - Lower level System Administration duties including part replacements, escalation, and performing server backups/restoration upon request. - Assisted Desktop Support department with company-wide roll-outs and software updates. - Tracked inventory and coordinated with shipping/receiving department to request and retrieve additional parts. - Developed databases for inventory tracking and standardizing annual employee reviews. - Created, closed, updated, and escalated cases in the in-house ticketing system. Show less
-
-
Education
-
2013 - 2013
San Jacinto College
-
2005 - 2007
Jackson Area Career Center
2-year Certificate in Visual Communications, Graphic and Printing Equipment Operator, General Production
Community
