Experience

Lincoln Elementary School

• Education Management
• 200 - 300 Employee

• Bilingual Education Teacher

  • Jan 2010 - Present

  Bellwood, IL Support instruction of K- 6th grade students using WIDA and Core Curriculum standards to meet and strengthen the learning of each student based on their individual learning style and ability, focusing on fluency, comprehension, word study, and phonemic awareness Work with individual students and in group setting, modifying in-class instruction, co-teaching, as needed Successfully modify lessons to accommodate ESL and Bilingual students during designated time periods Maintained… Show more Support instruction of K- 6th grade students using WIDA and Core Curriculum standards to meet and strengthen the learning of each student based on their individual learning style and ability, focusing on fluency, comprehension, word study, and phonemic awareness Work with individual students and in group setting, modifying in-class instruction, co-teaching, as needed Successfully modify lessons to accommodate ESL and Bilingual students during designated time periods Maintained effective behavioral management within the classroom by incorporating motivational activities and positive reinforcement strategies Work cooperatively with general education teachers, administrators, and parents to help Bilingual/ESL students meet learning standards to ultimately mainstream ELLs Plan lessons to differentiate instruction to meet the curriculum goals and objectives of students whose English is a second language focusing on fluency, vocabulary, comprehension, word study, phonemic awareness Serve as Account Manager on School Improvement Plan Committee Facilitate After School Program for ELLs to facilitate positive learning environment for students to complete homework assignments and provide study time Show less



Joséfa Ortiz de Domínguez Elementary School

• Student Teacher

  • Jun 2009 - Jul 2009

  Supported instruction of 18 Pre-K ELL students via one-on-one and group settings, enabling positive learning experience Assisted in organized activities in timed sessions of thematic interactive units on shapes and colors, ensuring daily material was covered Implemented music and reading activities engaging and encouraging student participation, cooperative learning, language experience approach, hands-on projects Monitored and assisted students during meal times in cafeteria and… Show more Supported instruction of 18 Pre-K ELL students via one-on-one and group settings, enabling positive learning experience Assisted in organized activities in timed sessions of thematic interactive units on shapes and colors, ensuring daily material was covered Implemented music and reading activities engaging and encouraging student participation, cooperative learning, language experience approach, hands-on projects Monitored and assisted students during meal times in cafeteria and observed them in playground ensuring safety of all students while on outdoor recess time Show less



BANK OF AMERICA

• United States
• Banking
• 700 & Above Employee

• Operations Associate, Wire Operations

  • Jan 2006 - Oct 2008

  Promptly completed all required training courses, including Compliance with Economic Sanctions, Bank Secrecy Act, and OFAC Exceed telephone responsiveness targets and process incoming and outgoing transactions Adhere to departmental policies and procedures, ensuring no potential loss by validating signatures on paper wires, auto-converting currencies on foreign wires and promptly documenting information on all transactions Provide superior service to the bank's internal and external… Show more Promptly completed all required training courses, including Compliance with Economic Sanctions, Bank Secrecy Act, and OFAC Exceed telephone responsiveness targets and process incoming and outgoing transactions Adhere to departmental policies and procedures, ensuring no potential loss by validating signatures on paper wires, auto-converting currencies on foreign wires and promptly documenting information on all transactions Provide superior service to the bank's internal and external customers, processing daily wire transactions in the Production Unit within the Wire Transfer Department Work regularly beyond scheduled work hours to assist the department in meeting its processing goals Show less



ABN Amro-LaSalle Bank Corp

• Supervisor

  • May 2002 - Jul 2004

  Midwest Direct Banking Coached a team of 10-16 direct reports to achieve performance and productivity goals Motivated team to promote bank products, acting on sales triggers and referral opportunities to appropriate bank staff. Contributed 31% of $1.7B department-generated revenue for 2003 Provided customers with accurate and timely information regarding loans and bank products Identified and recommended process improvements to senior management to accurately track turnaround… Show more Midwest Direct Banking Coached a team of 10-16 direct reports to achieve performance and productivity goals Motivated team to promote bank products, acting on sales triggers and referral opportunities to appropriate bank staff. Contributed 31% of $1.7B department-generated revenue for 2003 Provided customers with accurate and timely information regarding loans and bank products Identified and recommended process improvements to senior management to accurately track turnaround times, call type, customers' product response Interacted daily with operations areas regarding customers' inquiries ensuring timely resolution Show less



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Client Support Services

  • Sep 2001 - Jan 2002

  Completed administrative funcitons involving client contact, including annual meeting setup/inspector, voting, dividend distributions, stock splits, prepared worksheets Worked independently and with Operations, Call Center, clients, Senior Management, and legal counsel to ensure clarity, timeliness, and proper follow-through of company requests Reconciled reports advising clients of fund availability for dividend payment to shareholders Contributed to internal Collections' goals by… Show more Completed administrative funcitons involving client contact, including annual meeting setup/inspector, voting, dividend distributions, stock splits, prepared worksheets Worked independently and with Operations, Call Center, clients, Senior Management, and legal counsel to ensure clarity, timeliness, and proper follow-through of company requests Reconciled reports advising clients of fund availability for dividend payment to shareholders Contributed to internal Collections' goals by collecting and resolving outstanding invoices Show less



Harris Bank

• United States
• Banking
• 1 - 100 Employee

• Supervisor/Trust Officer

  • Jan 1991 - Jan 2001

  Provided shareholders and brokers with personal account information regarding stock transfers, sales and dividend reinvestment plans via written and phone correspondence (80+ calls) Enhanced knowledge of all aspects of Shareholder Services regarding stock transfers, dividend reinvestment, and employee stock purchase plans Trained new employees on telephone, correspondence and departmental procedures Assisted customer service representatives in handling customer and broker interactions… Show more Provided shareholders and brokers with personal account information regarding stock transfers, sales and dividend reinvestment plans via written and phone correspondence (80+ calls) Enhanced knowledge of all aspects of Shareholder Services regarding stock transfers, dividend reinvestment, and employee stock purchase plans Trained new employees on telephone, correspondence and departmental procedures Assisted customer service representatives in handling customer and broker interactions to prevent escalation of calls to Presidential level and SEC complaints Performed research on unpaid dividends and cancelled stock certificates Correlated tax information requests between call center and tax unit utilizing Excel spreadsheets Coached and developed 25 Customer Service Representatives, while creating and supporting a team atmosphere to ensure quality, productivity and attendance goals were achieved and exceeded. Initiated corrective action when required Attended management meetings to discuss and recommend process improvements, keeping customer service representatives fully informed of changes within the organization Corresponded with major client and its employee shareholders both U.S. and foreign via written and phone correspondence and tracking responses Interacted efficiently with operations areas as well as Relationship Managers to provide timely resolutions to shareholders' inquiries

• Foreign Exchange Confirmations

  • 1991 - 1995



Call Center

• IT Services and IT Consulting

• Team Leader

  • Jan 2000 - Jan 2000

  Coached and mentored team of 15 direct reports towards attaining and exceeding service and quality goals Completed administrative functions involving client contact, including annual meeting set-up/inspector, voting, dividend distributions, stock splits, prepared worksheets Worked independently and interacted with Operations, Call Center, clients' senior management and legal counsel to ensure clarity, timeliness, and proper follow-through of company requests Reconciled reports… Show more Coached and mentored team of 15 direct reports towards attaining and exceeding service and quality goals Completed administrative functions involving client contact, including annual meeting set-up/inspector, voting, dividend distributions, stock splits, prepared worksheets Worked independently and interacted with Operations, Call Center, clients' senior management and legal counsel to ensure clarity, timeliness, and proper follow-through of company requests Reconciled reports advising clients of fund availability for dividend payment to shareholders Ensured accuracy of special mailings, preparation of lists, voting proxies, issuance of certificates Contributed to internal collections' goals by collecting and resolving outstanding invoices Show less



St. Agnes of Bohemia

• United States
• Education Administration Programs

• Religious Education Teacher

  • Jan 1984 - Jan 1986

  Catechist Prepared student lesson plan based on religious seasons, celebrations and correlation with weekly homily Coordinated weekly with Religious Education Coordinator to prepare monthly group lesson plans Effectively collaborated with teaching team for interchange of ideas and program related projects Taught bilingual children in lower grades of diverse academic, ethnic, and cultural backgrounds Developed various interactive activities encouraging full participation by… Show more Catechist Prepared student lesson plan based on religious seasons, celebrations and correlation with weekly homily Coordinated weekly with Religious Education Coordinator to prepare monthly group lesson plans Effectively collaborated with teaching team for interchange of ideas and program related projects Taught bilingual children in lower grades of diverse academic, ethnic, and cultural backgrounds Developed various interactive activities encouraging full participation by all class members Consistently met with parents to convey progress of students Attended seminars and Archdiocese workshops to enrich knowledge disseminate new information and ideas to students Show less