Customer Success Manager

• Jun 2022 - Present

Hanzo helps global enterprises manage and reduce legal risk wherever work gets done. Capture data for investigations, litigation, and compliance wherever employees collaborate — including hard-to-capture sources like Slack, Jira, project management, collaboration platforms, and internal SaaS systems. Hanzo's software empowers defensible preservation, targeted collection, and efficient review of dynamic content. Hanzo helps global enterprises manage and reduce legal risk wherever work gets done. Capture data for investigations, litigation, and compliance wherever employees collaborate — including hard-to-capture sources like Slack, Jira, project management, collaboration platforms, and internal SaaS systems. Hanzo's software empowers defensible preservation, targeted collection, and efficient review of dynamic content.

Senior Solutions Architect

• Jan 2022 - May 2022

Sterling Communications offers Business VoIP phone systems, hosted Desktop (Citrix/VDI), high-speed Internet Access, SD-WAN, advanced Colocation facilities, Cloud services, Fax services and other Web-based products. Since 1998, Sterling has been introducing leading-edge technology innovations that help make businesses more productive. From business phone systems to hosted desktop and advanced cloud services. With equivalent excitement and motivation, the staff and partners of Sterling reach out to and respond with compassion to the needs of those around us. Our bottom line is multi-threaded, meaning our positive impact on the world is just as important to us as our balance sheet. Show less

Account Manager / CSM

• Feb 2016 - Jan 2022

Zones is an IT solutions provider committed to helping businesses complete their digital transformation. This is accomplished by partnering with leading technology brands and focusing on four key Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. Zones has helped companies of all shapes and sizes successfully transition into the digital age through hardware, software, and service solutions. Zones is an IT solutions provider committed to helping businesses complete their digital transformation. This is accomplished by partnering with leading technology brands and focusing on four key Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. Zones has helped companies of all shapes and sizes successfully transition into the digital age through hardware, software, and service solutions.

Health and Safety Program Manager

• Sep 2013 - Jan 2016

Sunpro was an environmental services company and provided emergency response, environmental remediation, and waste management solutions for customers across the Midwest. Sunpro was acquired by Enviroserve in 2019. Sunpro was an environmental services company and provided emergency response, environmental remediation, and waste management solutions for customers across the Midwest. Sunpro was acquired by Enviroserve in 2019.

Inbound Tier 1 Customer Support for AT&T U-verse

• 2013 - 2013