IT Infrastructure Engineer

• Sep 2022 - Present

Project Engineer

• Mar 2021 - Aug 2022

- Working alongside Technical Architect and Sales Team in implementing infrastructure and Azure projects- Delivering technical expertise in project delivery- Azure Virtual Desktop, Microsoft Intune Device Management, Microsoft O365

IT Infrastructure Engineer (L2)

• Aug 2018 - Mar 2021

- Windows Server 2008/2012- Active Directory, Group Policy management- Microsoft Azure, Intune/MDM, Skype for Business, Teams, O365 and Sharepoint Administration- McAfee ePo, Symantec endpoint protection support- Backup Exec, Datto, Altaro backup solutions- RSA Identity and Access Management- Hyper-V - Mimecast deployment and support- Cisco Meraki support- Project management

IT Support Engineer

• Mar 2014 - Aug 2018

IT Support in configuration and regular maintenance of IT applications and infrastructure of the organisation, in addition to providing technical support and expertise for all users remotely and on-site. - Overseeing IT Operations for 130+ users with 6+ branches - Initiating, planning, and managing projects from initiation to implementation and completion - Working with the business to define requirements - Managing vendors effectively to ensure they deliver business value - Installation and support of Windows 2008 and Windows 2012 server systems - Troubleshooting Web applications and MS Office 2013 and 2016 (software support) - Active Directory management - Performing IT Helpdesk activities including first and second level support (on-site and remote) - Experience in Management and troubleshooting of BACS payment clearing system. - Deployment of networked printers/scanners, troubleshooting - Build, repair, install, upgrade, configure and deploy Windows 7 and Windows 10 Desktops and Laptops (Dell, HP, Lenovo, IBM, Toshiba) - Veritas Backup Exec - Symantec Endpoint Anti Virus - MDM/AirWatch Management/BYOD/CYOD - IT Asset Management - Sophos Endpoint Security - Treasury software support (BARX, Reuters FXT, Bloomberg) - BT Dealerboard (BT Netrix) - IT Business continuity scenario testing and coordination, end user training, UAT Show less

KNOWHOW Support Engineer

• May 2010 - Apr 2014

- Customer services - IT support (On-site) - Software installation - Data recovery - Email migration and setup - Software/Hardware troubleshooting and installation - Customer services - IT support (On-site) - Software installation - Data recovery - Email migration and setup - Software/Hardware troubleshooting and installation

Senior Solutions Specialist

• Feb 2006 - Jan 2008

Application support to clients of Manufacturing, Finance and Service sectors. - Work collectively as a team and overseeing past/ongoing software projects for more than 20+ customer locations - Project Management - being responsible for a client until complete installation, setup, training and support. - SQL Server 2008 installation, management, support and troubleshooting - Usage of analytical skills to troubleshoot application errors - Software support, software requirement gathering, QA, software training and troubleshooting - Software testing for various test cases before deployment to customer site - End user training - Interim Sales engineer presenting solutions to potential clients Show less