Customer Success Representative

• Jun 2020 - Present

Training and Development Specialist

• Jun 2015 - Mar 2020

Developed and Implemented Virtual, Face-to Face and group training to facilitate of Software Implementation for 200+ end users. Project Management in partnership with program consultant experts to develop, organize and evaluate instruction and create effective learning environments using Learning Management Systems. Provided Multi-Region, Nationwide support and customer service on location and remotely via the Support HelpDesk for software troubleshooting and additional training. Created Video training utilizing Camtasia (Video creation and editing software). Constructed and maintained an instructional Wiki with visual and textual training for additional end user support. n.

Intervention Specialist

• Aug 2006 - Jun 2015

Collaborated with other teachers to individually create age-based lessons plans that match state educational standards and follow the student Individual Education needs. Implemented technology into learning - 21st Century Educator Created, implemented and evaluated Individual Education Plans for the special education population using different methods and techniques to achieve effective instruction that meets the students needs utilizing all modalities of learning. Provided English I, II, III and IV curriculum instruction to special needs high school students in a self-contained classroom. Tutored and evaluated students in all areas of the curriculum following Individual Education Plan goals and accommodations. Maintained parental and professional correspondence via telephone, email and virtual environments.

Behavioral Intervention Specialist

• Aug 1996 - Jun 2005

Instructed Middle school and High School students in all core subjects following an Individual EducationPlan in a self-contained classroom. Created and evaluated Individual Education Plans for special education students. Software Consultant for Progress Book grading software creating Professional Development instruction and providing program support. Progress Book Grading Software Project Manager overseeing, evaluating and adapting to the instructional needs of the education population.

Educational Technology Trainer

• Jun 2000 - Aug 2002

While working for Get Connect E.D. I assisted with installing computer networks. I also designed and provided professional development for district teachers integrating technology into the classroom. While working for Get Connect E.D. I assisted with installing computer networks. I also designed and provided professional development for district teachers integrating technology into the classroom.