Sierra Storm Arcega
Director of Customer Success at iTutor.com Inc.- Claim this Profile
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Topline Score
Bio
Kat Corzati
Sierra moved to our over-arching team following a tumultuous restructuring and one of her first actions was to ask for feedback to improve her efficacy in her new roles. (Yes, multiple.) This built a strong foundation for our professional relationship. I saw Sierra take on many projects, but none seem to stick out to me as her work on reorganizing NPS collection. Sierra did an incredible job gathering loose project threads and restructuring the format for our heaviest list in gathering customer feedback. Not only did she pick up disconnected suggestions and former work, but she focused and refined the ask as she explored how to collect and compile NPS in a meaningful capture following a reformat of what the ask was addressing with a split product experience. She always gave credit to the heavy-lifters before her who made her work possible and it was very admirable.
Hillary Lehr
There is nothing Sierra can't do! In each of her roles at Hustle Sierra has quickly become indispensable as a keeper of knowledge, a builder of process, and a reliable project manager. She has consistently tackled some of the company's thorniest startup challenges including developing and executing an effective reporting + billing process for complex partnerships. Sierra is motivated by a strong mission and thrives as a member of fast-moving teams tasked with sticky challenges. She gives and receives feedback well and quickly earns the trust and respect of every team she works with.
Kat Corzati
Sierra moved to our over-arching team following a tumultuous restructuring and one of her first actions was to ask for feedback to improve her efficacy in her new roles. (Yes, multiple.) This built a strong foundation for our professional relationship. I saw Sierra take on many projects, but none seem to stick out to me as her work on reorganizing NPS collection. Sierra did an incredible job gathering loose project threads and restructuring the format for our heaviest list in gathering customer feedback. Not only did she pick up disconnected suggestions and former work, but she focused and refined the ask as she explored how to collect and compile NPS in a meaningful capture following a reformat of what the ask was addressing with a split product experience. She always gave credit to the heavy-lifters before her who made her work possible and it was very admirable.
Hillary Lehr
There is nothing Sierra can't do! In each of her roles at Hustle Sierra has quickly become indispensable as a keeper of knowledge, a builder of process, and a reliable project manager. She has consistently tackled some of the company's thorniest startup challenges including developing and executing an effective reporting + billing process for complex partnerships. Sierra is motivated by a strong mission and thrives as a member of fast-moving teams tasked with sticky challenges. She gives and receives feedback well and quickly earns the trust and respect of every team she works with.
Kat Corzati
Sierra moved to our over-arching team following a tumultuous restructuring and one of her first actions was to ask for feedback to improve her efficacy in her new roles. (Yes, multiple.) This built a strong foundation for our professional relationship. I saw Sierra take on many projects, but none seem to stick out to me as her work on reorganizing NPS collection. Sierra did an incredible job gathering loose project threads and restructuring the format for our heaviest list in gathering customer feedback. Not only did she pick up disconnected suggestions and former work, but she focused and refined the ask as she explored how to collect and compile NPS in a meaningful capture following a reformat of what the ask was addressing with a split product experience. She always gave credit to the heavy-lifters before her who made her work possible and it was very admirable.
Hillary Lehr
There is nothing Sierra can't do! In each of her roles at Hustle Sierra has quickly become indispensable as a keeper of knowledge, a builder of process, and a reliable project manager. She has consistently tackled some of the company's thorniest startup challenges including developing and executing an effective reporting + billing process for complex partnerships. Sierra is motivated by a strong mission and thrives as a member of fast-moving teams tasked with sticky challenges. She gives and receives feedback well and quickly earns the trust and respect of every team she works with.
Kat Corzati
Sierra moved to our over-arching team following a tumultuous restructuring and one of her first actions was to ask for feedback to improve her efficacy in her new roles. (Yes, multiple.) This built a strong foundation for our professional relationship. I saw Sierra take on many projects, but none seem to stick out to me as her work on reorganizing NPS collection. Sierra did an incredible job gathering loose project threads and restructuring the format for our heaviest list in gathering customer feedback. Not only did she pick up disconnected suggestions and former work, but she focused and refined the ask as she explored how to collect and compile NPS in a meaningful capture following a reformat of what the ask was addressing with a split product experience. She always gave credit to the heavy-lifters before her who made her work possible and it was very admirable.
Hillary Lehr
There is nothing Sierra can't do! In each of her roles at Hustle Sierra has quickly become indispensable as a keeper of knowledge, a builder of process, and a reliable project manager. She has consistently tackled some of the company's thorniest startup challenges including developing and executing an effective reporting + billing process for complex partnerships. Sierra is motivated by a strong mission and thrives as a member of fast-moving teams tasked with sticky challenges. She gives and receives feedback well and quickly earns the trust and respect of every team she works with.
Experience
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iTutor.com Inc.
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United States
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E-Learning Providers
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1 - 100 Employee
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Director of Customer Success
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May 2022 - Present
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Senior Customer Success Manager
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Sep 2021 - May 2022
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Higher Ground Labs
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Project Manager - Accelerator
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Jun 2021 - Nov 2021
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Mixmax
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Customer Success Manager
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Jan 2021 - Jun 2021
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Customer Success Manager
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Jul 2019 - Jan 2021
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Hustle
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Germany
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Design Services
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1 - 100 Employee
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Channel Account Manager
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Jan 2018 - Sep 2019
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Sr. Sales Development Representative
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May 2016 - Jan 2018
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Bernie 2016
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Political Organizations
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1 - 100 Employee
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Regional Field Director
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Aug 2015 - May 2016
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Obama for America
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Political Organizations
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1 - 100 Employee
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Field Organizer
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May 2012 - Aug 2012
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Community
