Experience

NC State College of Natural Resources
• United States
• Higher Education
• 1 - 100 Employee
• Desktop Support Analyst

  • Feb 2023 - Present


Cisco

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Analyst

  • Aug 2021 - Jan 2023

  Creating sales compensation reports for sellers; dealing with large Excel data sets and validating the integrity of the data. Supporting sellers in Salesforce through case queues and chats (ex: account alignments, acv adjustments). Creating data visualizations to aid sales forecasting and team-building exercises. Creating sales compensation reports for sellers; dealing with large Excel data sets and validating the integrity of the data. Supporting sellers in Salesforce through case queues and chats (ex: account alignments, acv adjustments). Creating data visualizations to aid sales forecasting and team-building exercises.



Webster Enterprises of Jackson County, Inc.

• Data Reporting Analyst

  • Feb 2020 - Jun 2020

  Creating data reports to help the business keep track of its employees and inventory. Creating data reports to help the business keep track of its employees and inventory.



NC State Wilson College of Textiles

• United States
• Higher Education
• 100 - 200 Employee

• IT Assistant

  • Apr 2015 - Aug 2019

  Tier 1 help desk support: Hardware and Software troubleshooting/repair, Active Directory management through Windows and IPAM. Computer lab installations. Helping the team accomplish their tasks as efficiently as possible. Tier 1 help desk support: Hardware and Software troubleshooting/repair, Active Directory management through Windows and IPAM. Computer lab installations. Helping the team accomplish their tasks as efficiently as possible.



Regal

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Floor Staff

  • Jun 2018 - Aug 2018

  Giving the customer the best experience possible through friendly service in all tasks assigned. Giving the customer the best experience possible through friendly service in all tasks assigned.