Experience

Rice University

• United States
• Higher Education
• 700 & Above Employee

• Associate Vice President

  • Jan 2016 - Present

  Provide innovative, collaborative leadership, governance, policy development/oversight, budgeting, and strategic planning for learning environments technologies, student systems and enterprise data and business intelligence. Recruited internally to enhance multiple cross-campus relationships, streamline academic technology services, improve student systems and mentor the Learning

• Director, Information Technology & Access Services

  • Jun 2012 - Dec 2015

  Provided strategic leadership, management, planning, policy development, budgeting, and strategic direction for Fondren Library’s Information Technology department, Access Services (i.e., Circulation, ILL, Shelving, etc.), and User Experience. Led and developed 29 professional staff members

• Assistant University Librarian for Information Technology

  • May 2006 - Jun 2012

  Provide strategic vision, leadership and implementation oversight for Fondren Library’s online catalog, journal access, website, and computer support for internal and external patrons.

• Manager, Client Services, Academic and Research Computing

  • Aug 2004 - May 2006

  Promoted to this position. Notable responsibilities included managing the Rice University Help Desk, core IT desktop support, university wide training program and student residential computer support. Appointed as the IT advocate to handle customer service issues raised by faculty, students and staff which acknowledged my capabilities of effectively resolving conflict and managing change. Project lead for the implementation of the problem tracking system, which allows users to log tickets and Central IT to have a record of work on the tickets. Show less

• Manager, Enterprise Systems and Applications

  • Jul 2003 - Aug 2004

  Promoted to this position. Notable responsibilities included supervising staff and students for the university wide training program as well as day-to-day operational oversight of computer support in the library. Managed staff who were responsible for the library catalog as well as desktop support for internal and external patrons. Accountable for Fondren Library’s offsite service center opening, which included negotiating with vendors, purchasing hardware and software and meeting the deadline for opening the service center. Show less

• Training Coordinator

  • Mar 1995 - Jun 2003