Joonas Greus

Solution Consultant at The Cloud People Global
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Contact Information
us****@****om
(386) 825-5501
Location
Helsinki, Uusimaa, Finland, FI
Languages
  • Finnish Native or bilingual proficiency
  • English Professional working proficiency
  • Swedish Elementary proficiency
Skills

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Credentials

  • ServiceNow Certified Implementation Specialist - IT Service Management
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Nov, 2019
    - Nov, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    May, 2017
    - Nov, 2024

Experience

  • The Cloud People Global
    • Norway
    • Software Development
    • 100 - 200 Employee
    • Solution Consultant
      • Dec 2020 - Present

      ServiceNow solution consultant ServiceNow solution consultant

  • Kuntarahoitus – MuniFin
    • Finland
    • Banking
    • 100 - 200 Employee
    • Service Integration Specialist
      • Oct 2019 - Dec 2020

      Coordinating and prioritizing development of ServiceNow ITSM platform as a product owner. Defining, implementing and maintaining IT service management processes. Process owner of incident management, major incident management, configuration management (CMDB) and request fulfillment. Coordinating and prioritizing development of ServiceNow ITSM platform as a product owner. Defining, implementing and maintaining IT service management processes. Process owner of incident management, major incident management, configuration management (CMDB) and request fulfillment.

  • Fingrid Oyj
    • Finland
    • Oil and Gas
    • 300 - 400 Employee
    • ICT Planner
      • Feb 2017 - Oct 2019

      Product owner of ServiceNow platform and service manager for ServiceNow platform supplier. Designing service management solutions based on defined concepts. Contributing to overall enterprise service management capability development. Helping the organization to adapt service management capabilities. Developing Fingrid's software asset management as a software asset manager. Providing license reporting and assisting in the creation, maintenance and tracking of licenses. Interacting with all business groups and vendors, following procedures and maintaining accurate records. Project manager in development projects in my expertise area. Electronic Data Interchange (EDI) troubleshooting and development. Show less

  • RAYA
    • Thailand
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Project Team Member
      • Mar 2016 - Jun 2016

      Website management with WordPress and Shopify. Creating newsletters with Mail Chimp. Website management with WordPress and Shopify. Creating newsletters with Mail Chimp.

  • Gigantti Oy
    • Computers and Electronics Manufacturing
    • 500 - 600 Employee
    • ICT Technician
      • Apr 2012 - Jun 2016

      Help desk, installation services, customer service, sales and warehouse work. Software repairs for computers and other IT devices. Help desk, installation services, customer service, sales and warehouse work. Software repairs for computers and other IT devices.

Education

  • Metropolia Ammattikorkeakoulu - Helsinki Metropolia University of Applied Sciences
    Bachelor of Engineering (B.Eng.), Engineering/Industrial Management
    2014 - 2018
  • Peter the Great St.Petersburg Polytechnic University
    Big Data for Business Analytics
    2015 - 2015

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